Puerto Aventuras Spa hotels in Riviera Maya, Quintana Roo

Great vacation. Excellent staff, delicious food, clean. Pools beautiful. Beach great but not the best. Service was excellent!!

It was a fabulous vacation. The weather was good. The entertainment crew were fun and aren't afraid or too shy to participate or interact. the variety of things to do on and off the resort are plentiful. We would go back again and take the kids with us. The only downfall of our vacation was with our transfer from the hotel to the airport who didn't show up, but this didn't have anything to do with the hotel. We hitched a ride with another couple, but at 5:00 in the morning there aren't many options.

The hotel was great, the staff were friendly, and the food was very good. I would recommend this place to anybody, with the following consideration. The beach is very nice to sit at, but the swimming area is very small, rocky, and quite shallow. There are no other real beaches in the immediate area, the shore is all rock. So, I guess if that's a deal breaker for you you won't like this particular area. That aside, its a very nice place. My real issue is with Expedia. I landed in Cancun and found out my trip did not include transportation to and from the hotel. I looked like an absolute fool standing there with my wife and three kids trying to locate my ride, which didn't exist. I had to get a van and it cost me several hundred more dollars for a round trip. Awesome surprise right when we got there. When I booked my trip, I had no idea this was not included. There was no place to include, nor decline the transportation. There was also no mention of it not being included. Ha! Take that! unwary traveler! This also carried over to tours and excursions. For example, we spent the day at the Xplor Park. If our names were on the all-important transportation list, the bus trip would have been included. I was not on the list, so I had to pay extra. On a lesser note, a glitch in the site wouldn't allow me to book a king suite and a double room. when I clicked on the king suite it just came up as a double. The hotel did their best once I got there, but the rooms weren't what I wanted.