“Hot tub was not working, but they still tried to upgrade you to a cabana by the pool? Only about 40 couples in the hotel. It would have been great customer service to say - due to our hot tub not working for weeks - you get a free cabana for a day or two. Instead the just tried to get a room or cabana upgrade. The hotel along with pool area Smelled horrible- Sargassum. Food was very good, but limited choices. Hot water takes a very long time for showers. Lack of entertainment. Beach,……