“Property is tired. Carpeting needs to be replaced. Room furniture needs to be replaced/TVs updated. Staff was very accomodating, helpfull, energetic.”
“I have never complained about a hotel before however, Soto was quite overpriced for what it was. The young female bartender was extremely inhospitable and rude to my friend and to another couple. She actually sneered l.
The front desk woman seemed utterly harassed when we checked in—no smiles, no welcome.. just an awful experience.
There was a smell of faint sewage or something foul in the lobby and halls and they were trying to cover it up with the use of scented air fresheners… No apology……
“I thought the property was great for families because it did have the option of a basketball court, a tennis court and a volleyball court. There was also an indoor pool and an outdoor pool. My room was not comfortable at all. I took a two bedroom suite and the mattresses were terrible. It was very difficult to sleep comfortably. The tennis court was always in use. I would suggest they build more tennis courts and outdoor play space. The indoor pools and hot tubs were great. I would only suggest……
“Amazing experience. It was a family night on the road but we really enjoyed the facilities, the staff and loved the room. The decor and accommodations are well thought.”
“The Inn was not what we were expecting but we were pleasantly surprised. The room was clean, well maintained, comfortable and had all the amenities we needed. The staff was friendly and helpful. The location was convenient to Great Barrington. Breakfast was different from other hotels but was excellent”
“Good location, beautiful inn. We had a claw tub with hand held shower only.
Breakfast was delicious and great choices.
Roo. Temp easy to adjust.
No USB plugs or convenient outlet near bed. TV was rather small on a dresser.
Two nice chairs in room. Good space overall.”