“So first things first by going to the first room which was 311 on the first floor of the building out back that room had no hot water in the bathroom and the TV was not functioning at all. So the gracious and wonderful front desk worker got me the one above it cuz I needed a balcony cuz I'm a smoker and same thing. No TV, no hot water and in that one there was no heat or air conditioning that was functioning. I need a full refund on my stay or a comp for that money so I can rent another room……
“Put us in a room without windows. The room smelled. When asked for another room they said all rooms were booked. Some of the Staff were rude and could care less about the problem. The TV kept going blank the first night. We spent the least amount of time in the room because of these issues. Had issues with the hotel putting unauthorized charges to my credit card. The following week I spoke to the hotel manager who offered no help, She said we booked the cheapest room. This was not true, We……
“We were greeted by a cheerful person at the front desk. Our room was clean and neat and the clock even had the correct time! (That almost never happens in other hotels we have stated in) The bed was very comfortable and the bathroom looked brand new. Breakfast had all we needed. The price was very reasonable. We will definitely stay there again if we are in that area again.”