“Overall nice stay, but we have an issue with our bill that the hotel refuses to respond to any contact. We've spoken with Expedia multiple times, I've messaged through Expedia app as well as sent direct emails. The failure to even acknowledge the overcharge and work to resolve it is extremely disappointing. Unfortunately, because of this management issue it has totally impacted our impression of this hotel. Overcharging is not acceptable, and not responding to customers is also not acceptable.”
“This review is for the 2 Queen River View Room. Compared with the 2 Queen Deluxe room, which I had before, the 2 Queen River View Room had a larger bathroom, full-height closet (important for hanging dresses/long garments), luggage rack without asking, 2 bathrobes (instead of 2), 2 facial masks, and a vanity amenities box (cotton balls & swabs, makeup-removing wipes).
Beds were good; Wi-Fi worked; room temp adjustable. Lots of storage/drawer space and furniture surfaces. Good bedside charging……