“Staffs are not very friendly.
Terrible check-in. Cannot find my booking but was not keen to help, turned out it's the system upgrade issues but no apologies.
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“Booked a non smoking room smell like marijuana and the fire alarm was disabled which is a fire hazard I refuse le to stay there.the door looked like it had been kicked in booked a room for two they gave us one towel no toiletries tried to get my money back they denied the claim the owner didn’t pick up the phone. STAY AWAY. I thought I’d be getting the house to ourselves there was other people there even a child the area was trashy with trash and dog poop on the sidewalk didn’t feel like a hotel……
“It's a nice looking property from the outside but not in the best of neighbourhoods.
The smoke detector on the 2nd floor didn't have a cover on it so not sure if it worked.
I had to ring the owner up at 23.00 as I couldn't get the front door opened. You had to pull the handle as you entered the door code.”
“Unclean areas. Shared everything, not just the kitchen. No staff on site or help desk. Super unsafe. No outside looks for any door. I do not recommend this place at all, spend the extra 40 is dollars and go to the Robert Treat hotel.”
“Very clean and nice environment and the house keeping service is excellent. This time I booked for 7 days for my trip. Usually the other hotel only give once house keeping. But this Hilton double tree almost give house keeping service everyday. And the airport shuttle is convenient if you take the shuttle to airport”
“I booked this place thru expedia for 3 nights, and stayed there for 2 nights, the third day I flipped the pillow and almost vomited when I saw the dirt and the black hair on the pillow, then i looked under the cover and saw tiny little pieces of dirt and black hair. Also on a second day while sitting in my room locked there was somebody knocking and trying to open the door very agressively saying that he brought me the keys.
The place is refusing the refund and an apology.”
“The bathroom was a mess and back up, the entire rooms smell like urine and the towel were dirty the bed linen cause me to end up at the doctor after leaving the property. The experience was awful.”
“Absolutely horrible, They lied about how we would be accomodated, the information they provide is completely confising, what they ask of the guests in terms of how to enter and what codes and rules, is just as confusing, they made us wait an hour after our arranged arrival, completely disgusting, they should not be allowed to provide any type of service
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“I didn’t even stay there. First of all they didn’t even send any instructions in advance. Then they sent me to a different location. The room was in a three bedroom place which I wasn’t aware it’s a shared space. There was no heat (it was 40 degrees in NJ) no toiletries including toilet paper or towels or shampoo. I just left immediately and put a stop payment on my credit card charge. I’ve never had this experience before. ”