Ratings based on 222 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler
Okay hotel but too far awayPosted Aug 15, 2015
The hotel is fine and the staff are helpful and great but it is too far away from beaches and the main part of the resort. You either eat in the hotel or get a cab. It was quite noisy at night so not great if you like to go to bed at a decent time and sleep
for Everyoneby A verified traveler from Arias
AgradablePosted Aug 9, 2015
El personal muy atento y agradables, bonitas instalaciones, la comida vale la pena!
for Everyoneby A verified traveler from Brooklyn, NY
Posted Jul 20, 2015
Pros: Clean, beautiful building, large outdoor pool, friendly and helpful staff, proximity to Downtown area.
Cons: Better wifi, more frequent shuttle service to the beach or a night shuttle.
Location: It seems like it's in the middle of no where but it's a few minutes' drive away from good restaurants.
The hotel is beautifully designed and excellent for the price. It's a bit far from the beach, but the hotel provides a shuttle to the beach. The bus system is also pretty simple. If you get that down, you could go anywhere. The wifi wasn't the greatest in our room, but it got the job done. If you really need it, the hotel has a conference room with computers for guests - the wifi works best here. The hotel is located near the Downtown area, so there are quite a few good restaurants just a few minutes by cab.
for Familiesby patricia alejandra from monclova
No respetan las reservasPosted Jul 7, 2015 on Hotels
Pésimo que el hotel no respetó mi compra en hotels.com ya que su departamento de reservaciones trabaja solo en horarios de oficina. Tuve que pagar otra noche directo en recepción y esperar a la mañana siguiente a que el gerente despertara para ir a checar su computadora y ver que efectivamente hice la compra. Mientras esto pasaba en recepción otra persona cobró por tercera vez la misma reserva a la tarjeta de mi familiar. No vuelvo a este hotel que no quiere funcionar con la tecnología y aún hacer las cosas como el pasado.
for Familiesby Virginia from Springfield Il
Posted Jun 30, 2015 on Hotels
Very good. Staff very helpful.
for Everyoneby A verified traveler from Berkeley, CA, USA
Affordable hotel in downtown CancunPosted Jun 28, 2015
This hotel's strengths include: -affordable nightly rate -pool bar -air-conditioning in room -cable TV -excellent service staff -Wi-Fi in room I'd definitely recommend to friends and family
for Getaway With Friendsby Alec from California
Always a wonderful place to stay!Posted May 20, 2015 on Hotels
We used to come to this hotel when it was called Radisson Hacienda. It is now Adhara and the quality of service, cleanliness, value for money, breakfast, and decor have all been upped a notch. Luckily the staff has remained through the changes, as they are absolutely wonderful characters whose personalities are what bring us back to the hotel each year. Adhara is a stylish hotel located in downtown Cancun. It is a quiet neighborhood, but a short walk to many cool restaurants/bars/bus station. Ask anyone at the hotel for directions to La Parilla (one of our favorite dinner spots) and you will be headed in the right direction for night life and activities. Best laundry spot across the street-La Brisa-will have your clothes washed, pressed, and folded in the same day. The hotel also offers a daily shuttle to the beaches at hotel zone for those looking for an outing. What's not to love about this hotel? It keeps getting better.
for Everyoneby A verified traveler from JALISCO
AGRADABLE ESTANCIA EN UN GRAN HOTELPosted Apr 8, 2015
Pros: LA ATENCION, SUS HABITACIONES, SU ORGANIZAION, SU LIMPIEZA
Cons: LOS HORARIOS DEL DESAYUNO QUE FUERAN UN POCO MAS TEMPRANO YA QUE CUANDO SE CONTRATA LAS ACTIVIDADES COMIENZAN MUY TEMPRANO Y NO ALCANZA A DESAYUNAR U
Location: CREO QUE TODOS LOS TURS SON UN GRAN ATRACTIVO XCARET, XELHA, CHICHENITZA, ISLA MUJERES, TULUM CENOTES ENTRE OTROS CREO QUE REUNEN LA MEJOR EXPERIENCIA
EXELENTE ATENCION DE TODO SU PERSONAL DESDE EL PERSONAL DE LA ENTRADA, DE LA ADMINISTRACION, RESTAURANTE MUY ATENTOS Y GENTILES
for Couplesby A verified traveler
Nice hotel away from the busy hotel zone.Posted Mar 30, 2015
Pros: The staff in restaurant and bar area the best
We have stayed in the Adhara at least 8 times and really enjoy it. The staff is very friendly and helpful. We really like the location as it is close to the ADO bus depot. Very nice pool and patio.
for Everyoneby A verified traveler from C. USA
Very nice hotel with excellent staffPosted Mar 25, 2015
We really enjoyed staying at Adhara Hacienda Hotel. The hotel, food and staff were all great. The breakfast buffet was very nice and included eggs and omletes made to order, fresh juices and fruits and much more! Excellent for the price!