Ratings based on 344 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
Recommended
for Familiesby A verified traveler from Los Angeles
Nice and affordable
Posted May 30, 2017
Pros: everything!
Cons: pool not to clean, could be more atractive.
Location: nice location!!
Nice and affordable Hotel. Very good for the price. clean and good location. Excellent personnel, nice and willing to help in any way. Strongly recomend. Luisa cleaning lady very nice and courteous, door man very nice and willing to assist in any way. Would go back anytime.
by Victor
Not luxurious. But will surprise you.
Posted Mar 24, 2017 on HotelsGreat experience here with a very helpful Staff. Felt very secure during our stay. Will definitely make future reservations here again.
by Robert
Great Place!
Posted Mar 15, 2017 on HotelsThe hotel is a bit away from the city and the beach, but has very good food at a reasonable price. The pool is great, the hotel is quiet. Beds are comfortable. We did 3 nights here and 4 at the beach, it was great mix, allowing us to see the city and Chichen Itxa and Tulum saving money but having a great stay!
Comment from Hotel Management
Mar 18, 2017
Thank you for your comments it is great that you enjoyed our location and took the chance to visit Chichen Itza and Tulum, two of the many archeological sites close to CanCun City.
Recommended
for Everyoneby A verified traveler from Moscow
Nice hotel, near ADO bus station (5-7 min walk)
Posted Mar 13, 2017Good quality ratio, beach transfer, free access to Mandala beach club, aeroport transfer free or very cheap. Big and clean room has everything you need plus coffee pot, iron. Notice - there is no fredge in the room
Comment from Hotel Management
Mar 18, 2017 by Hector Guerrero, Hotel Management
Thank you for letting us know about your experience at Adhara Hacienda Cancun and that you enjoyed our facilities and service.
It will be a pleasure to welcome you back to Cancun.
Recommended
for Business Travelersby A verified traveler from Boulder, CO
Great hotel in heart of downtown Cancun.
Posted Mar 12, 2017No crazy "party" hotel this. Geared toward travelers who enjoy a quiet night. Great shuttle to the beach and to the airport. Rooms very clean & comfortable.
Comment from Hotel Management
Mar 18, 2017 by Hector Guerrero, Hotel Management
It is great to read that you enjoyed the services that we offer to our guests such as the shuttle to our beach club and the cleanliness of our rooms.
We will be happy to welcome you back inthe near future.
Sincerely
by A verified traveler
Posted Mar 1, 2017 on Hotels
clean,comfortable
Comment from Hotel Management
Mar 18, 2017
Thank you for the opportunity to hosted you during your vacation at Cancun City.
We will be happy to welcome you back in the near future.
Respectfully
Hector Guerrero
Recommended
for Everyoneby A verified traveler from Los Angeles
Nice hotel in the inside and out
Posted Feb 26, 2017The hotel is in a residential area but the outside of the hotel is nice as well as all of the inside. The rooms show a bit of age but only if you really look at all the details
by A verified traveler
Not my favorite
Posted Feb 19, 2017Our non smoking room had a very strong cigarette smell. The bed was hard and uncomfortable. The facility was clean and the pool area is nice
by Jacob
Music at night
Posted Feb 18, 2017 on HotelsMusic played until Midnight every night. This is my only complaint
Comment from Hotel Management
Mar 18, 2017
Thank you for your revew, our goal is that our guests enjoy their stay with us and that they have a comfortable experience.
Please accept my apologies for not being able to reach our goal with you, we already reschedule the hour s of the music on the pool.
We really hope to have the opportunity to welcome you back in the future.
Respecfully
Hector Guerrero
Recommended
for Otherby A verified traveler from Cochrane, Ab., Canada
Great hotel but we were treated as commodities.
Posted Feb 17, 2017
Pros: The room, pool, dining area, pool side dining, music group on Feb 14th.
Cons: Accomodating those who have physical disabilities, not changing the price of the room when an extension
of the booking is requested.
Location: Short taxi rides to many popular areas.
We booked 2 nights, and on arrival asked about staying for 5 more. They said that would be OK. After 2 nights we went to book the 5 nights and discovered a convention was booked....they were full...and they didn't want us any longer. Also our room was blocks from the front entrance and we had asked for a closer room as I had a re-occurance of a severe heart problem just before flying to Mexico. Seeing a cardiologist here, he said I needed to rest among other things. Adhara said they had no closer rooms for us and if we did stay we would be required to pay a lot more. When we said we couldn't stay on under those conditions we were taken by the Adhara staff to a travel agency on site and re-booked into another hotel. Arriving at the 2nd. hotel we found our room was on the 2nd floor with the only access being a flight and 1/2 of stairs. The next day we found another hotel on our own and tried to book out of the 2nd hotel..then we were told by the booking travel agency they would not cancel or refund our money for the 3 nights we had left of our booking. I am almost dead from exhaustion brought on by too much exercise and way too much stress. We loved hotel Adhara but this experience was not a happy one.