Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach, florida

Isla Mujeres Holiday

Posted Jul 2, 2015
Hotel is 1 block away from ferry. Great location. Staff was friendly and all spoke English. I chose pool view room, happy I did cause the sea view rooms were facing the noisy street. Rooms were decent, no frills-could of used some art work to liven up the stark white walls but it was clean, quiet, and comfortable. Beds were comfy. My only complaint is that when people were walking by my room, I could here everyone's conversation, maybe thin walls? AC was ice cold, a plus since it was so hot and humid outside. Hotel offered free breakfast from 7:30-9am but I never made it to sample. Make sure to turn in your keys at the end of your stay...I duchy know so I left mine in room so they made me wait until they had someone run up to see if room keys were there. Um, they were just ordinary plastic room keys; not an actual key. Pool was small but after being in the hot sun all day, it was refreshing. They make you put down a cash deposit for pool towels though it gets returned when you bring them back, just little bit of an inconvenience. Won't let it be charged to room. Also, all incidentals must be paid I cash-peso so make sure to bring lots of cash. All in all, was a good stay and I would recommend
3 out of 5
Recommended
for Couples
by A verified traveler

Naa..

Posted May 24, 2015 on Hotels
The Room is very spacious and spotless clean. Continental breakfast is nice, however staff is not always efficient and a couple of times we came down about 15 minutes before the end of the meal and there was no more bread/juice etc. the pool is very very small but is very clean and it is nice to refresh in it at the end of a nice day. The downside of this hotel is that it is located straight on a main street and the rooms are very noisy, especially the ones on the first and second floor, on the first night we were given a room on the first floor and could not sleep. (although we had booked 1.5 month in advance and asked for a room on a high floor) One of the receptionist was not very nice and did just said that this is the only rooms they had. on the next day there was a nicer receptionist that did try to help (although she too said they have no more rooms left). eventually we got to the manager and hocus pocus there were other available rooms and we were moved to a higher floor (which was still noisy, but we were able to sleep). and lastly, the sea view is of the peer, and not to the lovely turquoise beach areas, which is not what we had expected.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane AUS

Great location!

Posted May 16, 2015
Across from the ferry on the front strip, no need for taxi. Great view of the harbour an walking distance to centre of town an beach. Lovely still new hotel, great size rooms with balcony to enjoy the view. Big beds, aircon an good working hot shower. A lovely little pool to cool off at the end of the day! To top it off staff were great, very helpful. I would recommend this hotel esp at its price point.
4 out of 5
Recommended
for Couples
by Itai

This traveler left a rating score only Posted May 15, 2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

New Jersey

Posted May 8, 2015 on Hotels
Customer service A+
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 7, 2015
Das Hotel liegt direkt am Hafen, man braucht also kein Taxi, wenn man mit der Faehre kommt. In ca. 10 min ist man am "Playa norte", dem schoensten Standabschnitt auf der Insel. Das Personal war sehr freundlich und hilfsbereit, das Zimmer war jeden Tag sauber. Der Pool ist etwas klein, braucht man allerdings nicht da man das Meer vor der Haustuere hat. Zimmer sind ausreichend gross, das Bad und vor allem die Dusche war sehr schoen und gross. Wir kommen gerne wieder.
5 out of 5
Recommended
for Everyone
by A verified traveler

Viaje dr descanso

Posted May 6, 2015
Es un hotel agradable que cumple con las expectatvas para descansar
4 out of 5
Recommended
for Couples
by Lindsey from Summerville, Georgia

Good and bad....

Posted May 2, 2015 on Hotels
Upon arrival in our room, there was no air and an odor of fried food. Your (sole) room key card controls the lights and air, so if you leave the room, the air will not be running. We asked for an extra key card so the room would be cool when we came back-the lady at the front desk was hesitant, but did give us an extra key card. The pool was very clean; continental breakfast was not very good; bed was semi-comfortable....pillows were terrible! The lady at the front desk called and arranged to have a golf cart delivered to the hotel for us (for traveling the island). When there was anything else needed, staff was friendly and very helpful!
5 out of 5
Recommended
for Getaway With Friends
by Riikka from Finland

Beyond our expectations

Posted Apr 27, 2015 on Hotels
The stay was really comfortable in this hotel in Isla Mujeres. We celebrated my sister's birthday for 2 nights and the place was extremely suitable for a relaxing stay; spotless rooms, comfortable beds and showers, nice breakfast, quiet and well working aircon! The staff even surprised my sister by decorating our room with balloons and a towelcake when we came back from the beach! special thanks to the man at the front desk for being so helpful and sneaky with the birthday surprise. We definitely recommend staying in this hotel - two thumbs up!
5 out of 5
Recommended
for Couples
by Geri from Nashville

Nice hotel for us

Posted Apr 27, 2015 on Hotels
Was great!