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Hotel Hacienda de Castilla

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool
Front of property
Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk
Mexican cuisine
Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Overview of Hotel Hacienda de Castilla

Hotel Hacienda de Castilla

3.0 star property
7.0 out of 10 Good
7.0/10 Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

Explore the area

  • Popular LocationMercado 2313 min walk
  • Popular LocationCristo Rey Church4 min drive
  • Popular LocationBenito Juarez Municipal Building4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

Room options

About this area

Cancun

Hotel Hacienda de Castilla is located in Downtown Cancun, a neighborhood in Cancun, and is in a rural area. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Tortuga Beach and Norte Beach. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Mercado 23 - 13 min walk
  • Museo Iconografico de la Carrera Panamericana - 3 min drive
  • Cristo Rey Church - 4 min drive
  • Benito Juarez Municipal Building - 4 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • Salbutes y empanadasDoña Mery - 12 min walk
  • McDonald's - 10 min walk
  • Taquería "Rusel - 10 min walk
  • El Huareche Mexicano - 9 min walk
  • Cocina Economica Marbella - 10 min walk

About this property

Hotel Hacienda de Castilla

3-star hotel located in Downtown Cancun
At Hotel Hacienda de Castilla, you can look forward to a roundtrip airport shuttle, a library, and a bar. The onsite restaurant, La Hija de Villa, features Mexican cuisine. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Full breakfast (surcharge), express check-out, and free newspapers
  • Tour/ticket assistance, a 24-hour front desk, and laundry services
  • Multilingual staff, a front-desk safe, and a TV in the lobby
  • Guest reviews say good things about the dining options, convenient parking, and helpful staff
Room features
All 43 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guests reviews say good things about the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 7:00 AM–noon for a fee: MXN 110 for adults and MXN 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • In-room accessibility available in select rooms
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
2 per room (up to 44 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 90 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Hacienda de Castilla?

As of May 28, 2023, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on Jun 10, 2023 start from $22.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 100 per pet, per night.

How much is parking at Hotel Hacienda de Castilla?

Hotel Hacienda de Castilla doesn't offer parking.

What time is check-in at Hotel Hacienda de Castilla?

Check-in is from 3:00 PM - anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is within 2 mi (3 km) of Séptimo Día Adventist Church, Ultramar Ferry Puerto Juárez, and Puerto Cancun Marina Town Center. Mercado 23 and Museo Iconografico de la Carrera Panamericana are also within 1 mi (2 km).

Hotel Hacienda de Castilla Reviews

Hotel Hacienda de Castilla Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 154 out of 688 reviews" "
" "10 - Excellent 22%
Rating 8 - Good. 246 out of 688 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 159 out of 688 reviews" "
" "6 - Okay 23%
Rating 4 - Poor. 68 out of 688 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 61 out of 688 reviews" "
" "2 - Terrible 9%

7.7/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.9/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

8/10 Good

francisco

Business traveler
It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
Stayed 3 nights in May 2023

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

6/10 Okay

Enrique

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok
Stayed 3 nights in Mar 2023

2/10 Terrible

Christina Marie

Traveled with group
I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.
Stayed 2 nights in Mar 2023

10/10 Excellent

Fabian

Stayed 1 night in Jan 2023

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023

2/10 Terrible

Benita

8/10 Good

Praveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and prompt service. Cost effective. Didn’t like area around hotel.

8/10 Good

Arbinne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the one whose cleaning the rooms is so nice and friendly

2/10 Terrible

Juan Pablo Gutierrez

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they lost my registration and I had to stay in other hotel.
Stayed 2 nights in Dec 2022