Get an overview of this hotelFamily-friendly Cancun hotel in Downtown Cancun with free parking

Location

This family-friendly Cancun hotel is located in a rural location, within 1 mi (2 km) of Mercado 23, Palapas Park, and Iglesia de Cristo Rey. Market 28 and Puerto Cancun Golf Course are also within 2 mi (3 km).

Hotel Features

Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a meeting room, and a children's pool.

Room Amenities

All 43 rooms offer free WiFi, room service, and LED TVs with cable channels. Other amenities available to guests include down comforters, free local calls, and hair dryers.

Hotel Amenities

Hotel Amenities

Hotel Hacienda de Castilla features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This 3-star property offers access to a 24-hour business center and a meeting room. This family-friendly hotel also offers tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Hotel Hacienda de Castilla has designated areas for smoking.

  • 24-hour business center 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Bar/lounge 
  • Billiards or pool table 
  • Breakfast available (surcharge) 
  • Children's pool 
  • Free newspapers in lobby 
  • Designated smoking areas 
  • Express check-in 
  • Express check-out 
  • Free self parking 
  • Free WiFi 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 2 
  • Number of floors - 3 
  • One meeting room 
  • Outdoor pool 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Television in lobby 
  • Total number of rooms - 43 
  • Tours/ticket assistance 
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Family Friendly Amenities

  • Children's pool  
  • Free Wi-Fi  
  • Outdoor pool  

Room Amenities

  • Air conditioning 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Free toiletries 
  • Daily housekeeping 
  • Desk 
  • Down comforter 
  • Free local calls 
  • Free WiFi 
  • Hair dryer 
  • LED TV 
  • Phone 
  • Premium TV channels 
  • Private bathroom 
  • Room service (limited hours) 
  • Separate bedroom 
  • Shower only 
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Where to Eat

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a children's pool are on site.

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 3 AM

Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after 3 AM please contact the property at least 24 hours in advance using the information on the booking confirmation.

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children under 11 years old stay free when using existing bedding.

Pets

Pets allowed, Maximum number of pets per room 2, Pet maximum weight in kg is 20

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

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Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: MXN 55 per person (approximately)
  • Airport shuttle fee: MXN 500 per room (roundtrip)
  • Pet fee: MXN 50 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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