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"The staff was awesome! They were all very nice and helpful. The property was nice and clean. Rooms were clean and cleaned daily. It is hilly but we never had any issues with getting a golf cart. Pool was nice, clean and drinks were delicious. My only complaint was the food. It isnt the best just like any other all-inclusive. The Guys restaurant by the pool had a good chicken sandwich, burgers were ok. My wife liked the coffee shop...cheesecake was pretty good there also. Entertainment was good everynight. "

"Our La Fortuna stay included four hotels the springs, nayara, mi amor, and tabacon. Tabacon Resort/room is roughly 4 star. Staff is polite from check in to breakfast, 5 star. The thermal springs are 5 star and phenomenal, best/largest on our trip by far. The access to shangri-la area in the springs, when staying at the hotel, makes it worth it. Also hotel guests are allowed in the hot springs before general public at 8am. Im sure it is a huge bonus during peak season. The food and drinks at the hot springs bar were good. Priced higher than they should be...+tax/service fee/tip...but fresh, well made and suit the atmosphere. Several vegetarian options at shangri-la, all were good. We added breakfast to our stay, there was an extra charge for that through expedia. It was not bad and included an egg station as well as coffee to order, oatmilk. Wish they had a potato morning option instead of plantains both days, local so it makes sense. Shuttle to the hot springs comes to hotel lobby/reception every 5 minutes and very convenient. From our trip there are only two resorts I will certainly revisit, this will be one of them. A must for hot springs, I'm glad we didn't skip it."

"Great service "

"We had an amazing stay at Shana Hotel and truly enjoyed every moment. The location was beautiful, the atmosphere was relaxing, and the entire property was very clean and well cared for. The staff went above and beyond to make us feel welcome and comfortable during our stay. Their kindness and attention to detail made a big difference. The rooms were spacious and everything from the food to the amenities exceeded our expectations."

"I was there for one night and chose this hotel because it is close to the airport and the hotel shuttle was free. The hotel staff were all very helpful and responsive. I was not able to lower the seat, and within 5 minutes, 3 different people tried to help and the chair was replaced. I also needed to change my $20 bill, and again they were very helpful. Breakfast was wonderful, with a variety of options. Of course it was not like a huge hotel's offering, but I was happy with it. "

"Location with great access to City Mall and shuttle to the airport. Quick and easy check in and out. Excellent stay."

"The Costa Rican people were very friendly. The room was very clean. The pool was a good size and has a bar pool. It is definitely family friendly. Staff was great and helpful. Most people spoke some English. The beach was lovely, although when the tide came in in the afternoon the ocean got rough. We had a wonderful week."

"The hotel was amazing. It is well kept and the property was beautiful. The staff were amazing and were very friendly. The Hotel Area Manager Dennis Whitelaw met us at the lobby when we just arrived and he was amazing. He welcome us and even give us gift (Costa Rica Coffee) which we really appreciate. We love the good and we will definitely be back."

"We had an amazing stay at this hotel and truly enjoyed every moment. The staff were incredibly welcoming, friendly, and attentive throughout our stay. The rooms were clean, comfortable, and beautifully maintained, and the overall atmosphere was relaxing and peaceful. The location was perfect, with easy access to tours, hiking trails, and beautiful jungle parks, making it an excellent place for adventure and nature lovers. The food was excellent, with fresh and delicious options every day. What really stood out was the exceptional customer service — everyone went above and beyond to make us feel comfortable and taken care of. We would absolutely stay here again and highly recommend this hotel to anyone looking for a memorable and relaxing getaway."