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“Everything was great but only one elevator worked until the third day then it was perfect”

“公共空間的空氣品質不好，臭臭的！”

“Everything is not good at all”

“Would be more geared for families with younger children. Probably older teenagers might be bored here. Was expecting more of a lazy river than they actually had.”

“The rooms were clean. The swim up bar had a nice, fun atmosphere. The staff was friendly and helpful.”

“Hubby & I stsyed here early this week just wanted to get away, our first time here an we loved it.. everything was perfect and tbe food was delicious.. The staff was super friendly and helpful so pleasant.”

“Not well maintained at all. Also charge a $100 safety fee (refunded after stay) that they don’t tell you about online.”

“When we checked in at 6:30 pm there was an exterior door propped open and another exterior door was propped open at 9:30pm. The staff said they would shut them at night. I have no idea why they were open. It wasn’t safe and the staff did not seem to care about the safety of its customers. The mattress was hard and the breakfast was not great. I would not stay there again. There are several other hotels across the street. I would go to one of those.”

“The room smelled like mold. There was mold in the shower. The walls were Dirty.”

“Dirty”

“Couldn’t even make it to my stay because of the hazardous air quality. I was told I’d be getting a FULL refund, yet I’ve spent days calling and hearing nothing but, “The manager isn’t in. Call back tomorrow.” At some point, it stops being an excuse and starts being terrible customer service. I was really looking forward to my first trip to PIB, but after this experience I’ll be staying somewhere else when I reschedule. God awful customer service, unprofessional management.”

“非常好，住宿很愉快”

“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……

“Decently maintained and very helpful staff.”

“有大楼内部的房间也有外面的房间，外面的房间类似汽车旅馆，感觉私密性不是很好”