7.2/10 Good! (1,486 reviews)
My stay at Windward Passage Hotel was extremely disappointing and unacceptable. I am requesting a significant partial refund because the condition of the hotel and lack of service did not match what I paid for.
During my 5-day stay (August 28-September 2nd), I had to change rooms THREE times, which was extremely inconvenient. I also experienced lack of cleanliness through out all of the rooms I was switched to. Photos are attached showing a dirty remote, a moldy/nasty electrical outlet, a dirty bathtub, dead flies on the bathroom ceiling, and stains/buildup on the walls and ceiling.
Housekeeping was another major issue. We specifically told staff they did not need to remake the beds or disturb our belongings—we only requested fresh towels and trash removal. Despite this, housekeeping came only ONCE during my entire stay, on the second-to-last day. I was told housekeeping would come in the middle of my stay, but that did not happen.
There was also a serious water issue on the 4th floor. The water was brown/discolored and barely worked, making it difficult to properly shower and use the bathroom.
I paid for a clean, sanitary room, functioning water, and basic housekeeping. Instead, I had to change rooms three times, deal with unacceptable cleanliness issues, receive minimal housekeeping, and experience barely functioning brown water.
This was supposed to be a birthday vacation, but I spent a significant amount of time dealing with problems that should never occur at a hotel
Reviewed on Sep 10, 2026
