“First the good. The room was clean and the location was good. The bad. I tried to check in 2 hours early. While I didn't expect an early room there actually was one available. However, they wanted to charge me 30 pounds. Wth? I wasnt sure if this was common for staying around London, but when I went to my next location in Richmond the staff tried to go above and beyond to get a room available when i showed up 3 hours early. The contrast in customer service was night and day. Because they……
“Undergoing refurbishment currently, older parts and rooms very dated and run down. Good location for first time in London. Public transport bit out of the way, bring good walking shoes unless you plan on calling for taxi or Uber all the time.”
“Even though we booked a “Grand Queen” room for 3nights. Quite sometime ago, we were provided smaller room. As I have a fractured foot I wanted to have the space and armchair which was shown on their booking list. We did ask nicely to swap and they did change kindly but excactly the sale size room, just one floor above. Almost they could not careless. And even though they will take care of my luggage while swapping rooms, it was not there when I re-checked in and the person who did say he would……