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Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Guest reviews

4.7/5 Exceptional
54 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Restaurant
  • Business Services

Map

Explore the area

Popular LocationMuseum of the Little Prince5 min walk
Popular LocationPola Museum of Art2 min drive
Popular LocationHakone Ropeway19 min drive

Choose dates to view prices

  • Deluxe Twin Room, Non Smoking (Not Open Air Bath)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 2 Double Beds
    More detailsDeluxe Twin Room, Non Smoking (Not Open Air Bath)
  • Deluxe Twin Room with Extra Bed, Non Smoking (Not Open Air Bath)

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 2 Double Beds and 1 Twin Bed
    More detailsDeluxe Twin Room with Extra Bed, Non Smoking (Not Open Air Bath)
  • Standard Twin Room, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 2 Double Beds
    More detailsStandard Twin Room, Non Smoking
  • Twin Room with Tatami Area, Non Smoking (Not Open Air Bath)

    5/5 guest room rating

    Room amenities

    • Sleeps 5
    • 2 Double Beds
    More detailsTwin Room with Tatami Area, Non Smoking (Not Open Air Bath)

About this area

Hakone

Hakone Hisui is located in Hakone. The area's natural beauty can be seen at Lake Ashi and Ōwakudani, while Museum of the Little Prince and Hakone Open Air Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater.

Visit our Hakone travel guide
Map
Popular Location

What's nearby

  • Museum of the Little Prince - 5 min walk
  • Pola Museum of Art - 2 min drive
  • Ōwakudani - 8 min drive
  • Hakone Gora Park - 13 min drive
  • Hakone Ropeway - 19 min drive

Getting around

  • Hakone Gora Station - 6 min drive
  • Kowakidani Station - 8 min drive
  • Narita Intl. Airport (NRT) - 123 min drive

Restaurants

  • ICHIYUU — 1 min walk
  • China House - 3 min walk
  • 箱根ラリック美術館 カフェ・レストラン リス - 4 min walk
  • Il Piachere - 4 min walk
  • Irmori Chaya - 5 min walk

About this property

Hakone Hisui

4-star spa hotel, walk to Museum of the Little Prince
A restaurant, a bar/lounge, and a 24-hour front desk are available at this smoke-free hotel. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine. All 8 rooms offer free WiFi and free wired Internet, plus patios and flat-screen TVs. Guests will also find refrigerators, minibars, and room service.
Hakone Hisui offers 8 accommodations with minibars and safes. Rooms open to patios. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Refrigerator

Conveniences

  • Elevator
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Luggage storage

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Patio

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 8 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

Can I cancel my reservation for free at Hakone Hisui and receive a full refund?
Yes, Hakone Hisui offers free cancellation on select room rates, because flexibility matters! Please refer to Hakone Hisui cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM–8 PM.
What time is check-out at this property?
Check-out is at 11 AM.
Where is this hotel located?
Situated in the mountains, this spa hotel is within a 5-minute walk of Sengokuhara Onsen and Museum of the Little Prince. Lalique Museum Hakone and Sengokuhara Susuki Prairie are also within 15 minutes.

Guest reviews

Overall score and ratings for Hakone Hisui

4.7
Exceptional
5 - Excellent
40
4 - Good
12
3 - Okay
1
2 - Mediocre
0
1 - Poor
1
4.8
Cleanliness
4.7
Service and Staff
4.8
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.

Stayed 1 night in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this hotel .

Stayed 1 night in Sep 2019

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service

One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.

Stayed 1 night in Jun 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.

Stayed 2 nights in May 2019

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in Apr 2019