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“The place was old and the windows were dirty. Then I found a small bug which I believe was a silverfish crawling in the mattress and one of the staff members was really nice when talked to in person and offered another room but another staff member hung up on me as I described the issue. I just went somewhere else and lost the money. You get what you pay for at this place.”

“Great location, property and host”

“Great location, clean, easy check in and out. ”

“Unfortunately, my stay at this hotel was not as pleasant as I had hoped. The room was disappointing—the mattress was uncomfortable, and the sofa bed’s mattress was even worse: hard and old. I also noticed that a painting was missing from the wall, only to later find it stored in the closet. The coffee machine was another letdown; I wasn’t sure if it made me want to brew a cup of coffee or take a trip to the supermarket to refill it. The bathroom lacked attention to detail—bath amenities were……

“James’s suite was perfect for a stay in Key Biscayne. The Ritz Carlton property is beautiful. The suite has everything you need including a well stocked kitchen. James was very responsive from pre-check in and during our stay. We would happily stay at one of James’ units again.”

“very responsive! Great host!”

“Great!”