“We opted for preferred package and had a few hiccups our first couple of days with the premium drinks not available at the bars, but in the end they delivered to our satisfaction. The resort is beautiful and well maintained. There were many weddings during our stay. The one major thing that stood out to my husband and I was the staff! This is the main reason we changed out ratings to five (5 stars) - because of the STAFF (too numerous to name each)! They all work so hard to please their……
“The hotel is under construction, the room didn't have a Kitchinete as the website says, no hot water, no elevator, no parking.Had to change rooms twice, one of the rooms the door didn't lock. The staff on the other hand was extremely helpful and did their best to help.”