Niagara Wine Region Chalets

"Property was clean and staff was very friendly but the parking cost is outrageous"

"Staff was nice and if breakfast is included in the price would be great."

"The security was unapproachable and issued a final warning regarding noise, threatening eviction without considering that the disturbance was caused by small children and a baby toddler crying. We were very disappointed especially since they didn't know we were managing a crying toddler and young children."

"Clean room, beautiful view"

"Clean room helpful staff "

"The Falls view from our room on the 12th floor exceeded expectations. The room itself was below expectations. Waking up to the view and seeing the Falls lit up at night was excellent. We chose this hotel specifically for the view and the ability to combine an on site gym and pool as part of a complete hotel experience. Unfortunately, the fitness room was not usable for the entire stay. The main equipment had an out of order sign from day one through the duration of our stay. An off site gym was offered and was actually very good, but it is not the same experience. Having to go to the front desk each time, coordinate access, and leave the property disrupted the flow of the stay and removed the ability to easily combine a workout with a swim. Other issues added up: • Housekeeping only available on request • Very basic bathroom and overall room condition • Low water pressure • Construction during the stay not forewarned • Lobby not inviting with limited comfortable seating • Coffee available 24/7 but very low quality, closer to instant than fresh There was also a mandatory $50.67 resort fee charged at the property. Having already paid for the stay in full in advance, this felt like an unexpected additional charge at checkout rather than part of the upfront price. Overall, great view but the rest did not match expectations or as advertised."

"The room was really clean and spacious. The span was well managed with kind staffs"

"Great hotel "

"Unbelievable place! Everything was thought out so well for the kids. The best place to bring the family for a weekend! It exceeded all of our expectations!!!"