Ratings based on 272 Verified Reviews

4.0 out of 5
73% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Cancun MX

Posted May 28, 2018
This hotel is nicely located, within walking distance from the city center where you can find plenty of options for a cafe or lunch. The hotel's premises and gardens are well kept, however, the rooms (specially) the bathrooms are in urgent need of a major renovation. Everything just works, but it seems even the bathroom fixtures had seen better days. In general it was a decent accommodation for the rate we paid and I'd recommend it if you have to spend one or two nights in Palenque
3 out of 5
by A verified traveler from Berlin

hotel near the Mayas

Posted Mar 21, 2018
Pros: hotel cleanliness
Location: visit the glorious Maya site of Palenque
Individual tourists should avoid the hotel. only for group tourists. service at reception was awful.
4 out of 5
for Everyone
by A verified traveler from Missouri, USA

Beautiful grounds and pool

Posted Mar 12, 2018 on Orbitz
Pros: The staff and grounds.
Cons: The registration staff will benefit from more training to be more efficient and courteous
Location: Good
The staff are attentive and pleasant. The restaurant service, food and drinks are excellent
4 out of 5
for Everyone
by A verified traveler from Boulder, CO

huge compound close to town.

Posted Jan 8, 2018
Pros: Good, hot showers!
Cons: Don't change the linens unless requested.
Large, well-maintained hotel walking distance to Palenque. The desk staff was a bit apathetic, but all others were friendly and helpful. Reminded me of the hotels in the Catskills in the '60s. :)
Comment from Hotel Management
Jan 11, 2018 by Calidad Sureste, Hotel Management
Dear Guest, we appreciate your comment, we are glad to know that I enjoy your stay. We hope to see you soon in this your Hotel and we can pamper you as you deserve. Cordially Fermín Vázquez General Manager Hotel.
1 out of 5
by Mariana

Honestly terrible

Posted Jan 3, 2018 on Hotels
The hotel picturea do not match the reality AT ALL. The hotel is very old. They have terrible service, ww had to call the lobby thrice for an extra towel. The breakfast is not included and it is overpriced and it takes forever to have any meal, which is inconveninet for travel times. It aditionally has terrible food. We stayed for ney years and without warning they had a luve music group play until 3 am music so loud it was impossible to sleep. We had to leave very early the next morning and had wanted to sleep early, but the rooms were right next to the very expensive party. The hotel had no consideration on this or any interest in helping us solve our need to sleep - they got extra cash out of this party In spite of disrespecting all guests in makig their hotel a club. This lack of interest for their guests is present in everything. The hotel is usually overpriced, and it lacks personality. It has many rooms and will lower it prices more than 50% if booked the same night you plan to stay, so leave it as your last option.
5 out of 5

This traveler left a rating score only Posted Jan 2, 2018 on Hotels
4 out of 5
by anna

I would stay here again.

Posted Nov 28, 2017 on Hotels
Staff was very friendly. Place was clean. Wifi was not the greatest but I spoke to the staff and they helped me as much as possible. They do have a computer you can use. Not a great place if you really need to use your laptop.
Comment from Hotel Management
Dec 1, 2017 by Calidad, Hotel Management
Dear Mrs. Ana, we appreciate your comment, we are pleased to know that you enjoyed your stay and that the staff was attentive to the requirements. We hope to see you soon in this your Hotel and we can pamper you as you deserve. Cordially Javier Pascual General Manager Hotel
4 out of 5
by Korina

Enjoyed Misión

Posted Nov 13, 2017 on Hotels
The room (with a/c AND WiFi) was clean, quiet and comfortable, and the setting of the hotel is gorgeous giving you a slight taste of the breathtaking beauty of the rainforest surrounding Palenque. And it’s spa, we LOVED the temazcal (although it may not be for everyone because of the heat). As for service, Marco, the bellman who assisted us from day one, was INCREDIBLE. He helped us plan out our days to explore and experience the magical (and some not so touristy) areas of Chiapas. Only issue, we weren’t asked for a card for incidentals. Later, we asked and found out we could ‘buy’ a voucher allowing us to have for expenses at the hotel. Essentially we were charged a certain amount on a card and whatever we’d spend while at the hotel (room service, etc) was deducted from the voucher amount.
Comment from Hotel Management
Dec 1, 2017 by Calidad, Hotel Management
Dear Guest, we appreciate your comment, we take into account your suggestion about the extra charges, it is an area of opportunity in which we will work, we hope that we have the opportunity to have you with us again and we can spoil you as you deserve. Respectfully Javier Pascual General Manager Hotel.
5 out of 5
for Everyone
by A verified traveler from Hamden CT

Great hotel stay at Mision Palenque!

Posted Jul 16, 2017
Pros: The food and staff were awesome! Nice comfortable room, also very clean. Location very close to the Palenque historic site.
Cons: The gym could us some improvement--better exercise equipment.
Location: Great location close to the Palenque historic site and the nearby Ixchel Park and EcoMundo.
What a wonderful hotel! The food was exquisite; staff very cordial, friendly, and helpful; the room and the property were very clean; and the location was ideal for our Palenque experience! I highly recommend this excellent and yet quite affordable hotel!
5 out of 5
by Mark

Luxury at a great proce

Posted Jul 15, 2017 on Hotels
I can't say enough good things about this hotel. It is clean, comfortable and welcoming. It had the feel of an ultra-luxury hotel at 1/4 of the price. The staff was friendly and attentive. The room was large and very comfortable, with a sitting area, day bed by the window and a desk. Everything seemed modern and updated, though without the finer touches of a more expensive hotel, that frankly often go un-noticed. There is a walkin/fitness trail that leads theough a small patch of jungle to a natural spring. I chose a Temazcal treatment which is a traditional Mexican steam bath dating back to the ancient Mesoamercan cultures. It was rather "intense" (very hot) but the pleasure is in the relief upon leaving. Howler monkeys can be heard in the evening.. One local told me that he thought the pool was too small, which I hadn't noticed until the last night when it seemed everyone in the hotel was in the pool. It looked very small then. I would definitely stay here again.