Ratings based on 207 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Large hotel

Posted Jan 9, 2017
Property is large- rooms are a bit dated but clean- good a/c, hard beds. Hotel more a 2.5 than 3. Breakfast was good but mostly the same each day- but good variety. Restaurant menu fairly limited for lunch and dinner and quality not all that good. Large hardworking staff- but not particularly friendly. Wifi rarely worked anywhere in the hotel- front desk seemed tired of trying to reset the router.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Nice hotel close to pyramids

Posted Dec 25, 2016
We came to explore the pyramids and enjoy a little of the local life. This hotel did not disappoint. Location was perfect and service was excellent. Received one of the best massages ever. Experience was incredible.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Amazing place to stay

Posted Oct 13, 2016 on Orbitz
Pros: The redtaurant have good food. I loved because I did not need to go out to get good food.
Location: Needed to take a taxi to go to the bank. Too hot to walk.
Everything was clean, people was friendly. Food clean and delicious. Spa. Temascal treatment was the best. The massage and the enviroment was peaceful.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Quiet hotel yet close to everything

Posted Sep 26, 2016 on Wotif
It's a great place - close to the town square being a few blocks away and small shops (pharmacies, small shops and food stalls). And the ranch is so big - the residences are remote at the back and it's quiet and peaceful. Attentive staff The wifi isn't the best but hey you're on vacation
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely lovely hotel

Posted May 26, 2016
Pros: Many things
Cons: Internet
Location: As above
We had a lovely experience here, the staff were so friendly and helpful (great english). The rooms were clean and comfortable - but internet does not work in the rooms. It does however work in the lobby and restaurant, so we just went down there whenever we needed it...not a big deal for us. Palenque in general was our favourite place in Mexico to experience the ruins, cannot recommend highly enough. (Chitchen Itza and Tulum were so overcrowded and touristy). Palenque was a truely unforgettable trip and this hotel complimented it perfectly. Also we visited the Misol Ha waterfall (do not miss) and they gave us towels to take...they were so accommodating. The hotel is on such a large property, the howler monkeys visit regularly which are quite entertaining and the restuarant/pool area we had huge beautiful Iguanas pop in to say hello. Just a great time.
Comment from Hotel Management
Jun 3, 2016 by Calidad Sureste, Hotel Management
Dear Guest, we appreciate your ratings and comments, we are glad to know that your stay with us was enjoyable, the hospitality and service staff has been efficient, it motivates us to continue improving the quality of what we do, regarding the internet they are doing the necessary work to better the signal power. We hope to see you in this your hotel. Cordially Javier Pascual General Manager Hotel
2 out of 5
by James R from Puerto Vallarta, Mexico

Mediocre in Palanque

Posted Apr 9, 2016 on Hotels
A convenient place to visit Palanque. The hotel has lovely grounds, great for relaxing after a day of sightseeing. The rooms really have nothing positive in their favor. They are basic and poorly maintained. I cannot recommend the dining room.
Comment from Hotel Management
Apr 16, 2016 by Calidad, Hotel Management
Estimado Sr. James, agradecemos el tiempo que se tomo en verter su comentario, esto nos permite ver las áreas de oportunidad en las que tenemos que trabajar, en habitaciones y comedor. Esperamos nos de la oportunidad de tenerle con nosotros y podamos cambiar la impresión que tiene de nosotros. Cordialmente Susana Coronel Gerente General Hotel
5 out of 5
by karl from NY

Peaceful, clean stay.

Posted Mar 6, 2016 on Hotels
I needed some quiet time and peace. Mission Palenque delivered. The temascal was worth doing! My guide was all business, and good at his work, which included some cool thing with a grass broom where they swat away the bad juju or whatever. Jacuzzi and mud bath really made it extraordinary.
Comment from Hotel Management
May 14, 2016 by Calidad, Hotel Management
Dear Mr. (a) Karl, thank you for your comment and rating, we are pleased to know that this hotel has found the tranquility he needed to be inside the small ecological reserve gives us the opportunity to enjoy nature and service temascal it was an experience. Thanks for letting us be part of your trip. Respectfully Susana Coronel General Manager Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and spacious room

Posted Feb 7, 2016
Pros: Beautiful grounds and location. Check in staff friendly and welcoming.
Location: Palenque ruins Wild animal sanctuary Aluxes
Only stayed here one night - room was very clean and pleasantly decorated. We enjoyed a few hours at the pool and had a nice meal in restaurant. We never left the hotel grounds after checking as as we had already been to Palenque ruins. We did stop at wild animal sanctuary Aluxes on way out of town. It was definitely worth a visit. Mission is a clean, pleasant, modern feeling hotel. It met our needs for a single night in Palenque and the grounds surrounding hotel are very peaceful and beautiful. This a nice hotel but not luxurious.
Comment from Hotel Management
Feb 11, 2016 by Calidad Sureste, Hotel Management
Estimado Huesped: Agradecemos su comentario y calificación, nos da gusto saber que su estancia fue agradable, que disfruto de los servicios del hotel y que nuestro personal estuvo al pendiente en su atención, esto nos motiva a continuar mejorando en la calidad de los servicios que ofrecemos a los clientes. Cordialmente Susana Coronel Gerente General Hotel
5 out of 5
by LUIS ANGEL

Clean confortable and outsatnding

Posted Dec 8, 2015 on Hotels
Excelent