Double booked our room
Posted Apr 4, 2017
We enjoyed the experience except that the condo owners booked our room for the last 4 days of our 7 day visit. We found out while on the visit. This was rather disappointing and was compounded when the replacement room was only a 2 bedroom and not the 3 we originally booked, making us squish all of our kids into 1 room (and the living room).
I wish I could give a better rating, the rooms were clean, the staff were nice, and I think the hostess was very embarrassed by having us move, but I've never been at a condo before where I had to move, and certainly not to a smaller room. I just find this unacceptable and I am really disappointed. I'd like to use the condo's again, but I am very hesitant now.