My rating is mostly due to housekeeping and not to staff. When I got to the hotel and checked in, a manager or staff member was checking the room. When I entered the room, there were shoe tracks in the bathroom. When I came in to the room the following day, the housekeeper had taken the towel that I was using as a floor mat and didn't replace it. Also, I had taken a wash cloth to the shower and the wash cloth was on the floor. It had probably fallen. But the housekeeper didn't bother to clean the shower area nor replace my wash cloth. I'm pro environment and hanged the towel I used on the shower door. However, if the wash cloth was on the floor, the housekeeper could have replaced it and not having done so means she didn't clean the shower. When I went to ask for a towel downstairs (there are no phones in the rooms), a gentleman was very friendly and gave me two. So they're friendly once you request something. There's an ice machine on the second floor too. All rooms face an inner corridor and people can get loud. Take ear plugs. For the next two nights I decided to just not have cleaning service. But when I was leaving to check out, I checked under the bed to see if I left anything and it was dirty. In conclusion, housekeeping needs to be more thorough. Also, the safety box in the armoire doesn't work. Why have it there then?
Traveller from Houston, Texas
Located in San Juan Antiguo, this hotel is within a 10-minute walk of Museo del Nino's, Plaza de Armas, and Museum of the …More
We had a wonderful visit, staff was super friendly and knowledgeable about areas we had an interest in visiting. They opened up all the doors for us, assisted with cabs and restaurant suggestions. We had a wonderful time!
Traveller from lexington nc
This small, chic hotel is across the street from the beach in the Isla Verde resort area; the highly regarded Museo de Arte …More
Quiet room, very convenient to airport for early morning flight. Room was disappointing... sticky carpet and moldy bathroom. Staff was not very friendly. Ok for a quick place to sleep but wouldn't recommend for any more than that.
Traveller from south carolina
Located by the ocean, this family-friendly hotel is within 6 mi (10 km) of Carolina Beach, Punto Verde, and Playa Isla Verde …More
Good quality Great little pool area with meal service. Staffwas. Eye helpful. Food in restaurant could have been of a higher quality but bear by restaurants were available I have mobility issues and staff was very helpful. Cookies T reception desk were warm and available at most times
Centrally located in San Juan, this property is within walking distance of Ocean Park Beach, Museo de Arte de Puerto Rico …More
Search for hotels in San Juan on Expedia.com. You can easily find your hotels in San Juan using one of the methods below:
- View our selection of featured hotels in San Juan
- Use the map to find hotels in the San Juan neighborhood you prefer
- Use the filters to see hotels in a specific area of San Juan, select a specific theme, brand, or hotel class from basic (1 Star) to luxury hotels (5 Stars) in San Juan
- Enter your travel dates to view hotels in San Juan- while they last