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Era Hotel & SPA Tulum

Photo gallery for Era Hotel & SPA Tulum

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Studio Suite | Terrace/patio

Overview of Era Hotel & SPA Tulum

VIP Access

Era Hotel & SPA Tulum

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Spa
  • Restaurant
Map
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760

Explore the area

  • Popular LocationCenote Crystal4 min drive
  • Popular LocationTemple of Doom12 min drive
  • AirportTulum, Quintana Roo (TUY)14 min drive
  • Popular LocationSFER IK16 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Tulum

Era Hotel & SPA Tulum is located in La Veleta, a neighborhood in Tulum. Tulum Mayan Ruins and Muyil Ruins are notable landmarks, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Cenote Crystal - 4 min drive
  • Temple of Doom - 12 min drive
  • SFER IK - 16 min drive
  • Las Palmas Public Beach - 17 min drive
  • Playa Paraiso - 18 min drive

Restaurants

  • Manglar - 10 min walk
  • Curry by Po Thai - 12 min walk
  • Los Aguachiles Tulum - 13 min walk
  • Hunab Ku - 13 min walk
  • La Barracuda - 18 min walk

About this property

Era Hotel & SPA Tulum

4-star hotel located in La Veleta
Located close to Las Palmas Public Beach and Playa Paraiso, Era Hotel & SPA Tulum provides free continental breakfast, a roundtrip airport shuttle, and a terrace. Treat yourself to a deep-tissue massage at the onsite spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Concierge services, luggage storage, and tour/ticket assistance
  • Smoke-free premises and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Era Hotel & SPA Tulum boast comforts such as premium bedding, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Stair-free path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Food and drink

  • Minibar

More

  • In-room massage
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Era Hotel Tulum
Era Tulum
Hotel Era Hotel & SPA Tulum Tulum
Tulum Era Hotel & SPA Tulum Hotel
Hotel Era Hotel & SPA Tulum
Era Hotel & SPA Tulum Tulum
Era Hotel
Era
Era Hotel & SPA Tulum Hotel
Era Hotel & SPA Tulum Tulum
Era Hotel & SPA Tulum Hotel Tulum

Frequently asked questions

Does Era Hotel & SPA Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Era Hotel & SPA Tulum?

As of Jan 29, 2023, prices found for a 1-night stay for 2 adults at Era Hotel & SPA Tulum on Jan 31, 2023 start from $97.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Era Hotel & SPA Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Era Hotel & SPA Tulum?

Self parking is free at this property.

What time is check-in at Era Hotel & SPA Tulum?

Check-in is from 3:00 PM - 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Era Hotel & SPA Tulum?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Era Hotel & SPA Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Era Hotel & SPA Tulum located?

Located in La Veleta, this spa hotel is 2.2 mi (3.6 km) from Tulum National Park and within 6 mi (10 km) of Gran Cenote and Las Palmas Public Beach. Playa Paraiso and Tulum Mayan Ruins are also within 6 mi (10 km).

Era Hotel & SPA Tulum Reviews

Era Hotel & SPA Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 53 out of 69 reviews" "
" "10 - Excellent 77%
Rating 8 - Good. 11 out of 69 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 0 out of 69 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 1 out of 69 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 4 out of 69 reviews" "
" "2 - Terrible 6%

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shawna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.
Stayed 1 night in Nov 2022

8/10 Good

Kerry, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Stayed 6 nights in Nov 2022

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Eric

Stayed 5 nights in Aug 2022

10/10 Excellent

Yan-Yan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Stayed 2 nights in Jul 2022

10/10 Excellent

Stephani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!
Stayed 5 nights in Apr 2022

10/10 Excellent

Syed

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.
Stayed 2 nights in May 2022

10/10 Excellent

Mary Joselyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.
Stayed 6 nights in May 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We had a lovely stay at Era. The room was spacious and so was the bed. The only thing missing in the room was maybe a coffee machine. Service was excellent, we had a lot of help finding taxis and getting recommendations for our cenote visits :) I would recommend !
Stayed 4 nights in Mar 2022