Is Gramercy Tulum pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 2000 per stay and a fee of MXN 1000 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Gramercy Tulum?

Check-in start time: 3 PM; Check-in end time: anytime.

Does Gramercy Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per room applies.

Where is Gramercy Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and Ven a la Luz Sculpture are also within 3 mi (5 km).

Gramercy Tulum Reviews, Deals & Photos 2025

Similar properties

10/10 Excellent

Narmina

Jul 5, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Great property and service. Lovely quiet stay as planned

Stayed 4 nights in Jun 2022

10/10 Excellent

Memphis

Nov 20, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous tranquil getaway. Steps from the ocean

Stayed 5 nights in Nov 2022

10/10 Excellent

tania

Oct 20, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We could not choose a better hotel for our first trip to Tulum, the hotel, the staff, the food, drinks…. everything was perfect

Stayed 3 nights in Oct 2022

10/10 Excellent

Bruce

Jul 20, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!

Stayed 4 nights in Jul 2022

8/10 Good

nadia

Nov 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an awesome time at this place, especially because of the staff! Ivy at the reception, you the best, victor at the restaurant, such a hard working and lovely person. Ivy and the rest of the staff thank you from the bottom of our hearts

10/10 Excellent

Genevieve

Nov 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the Cabana I stayed in! Please don’t do away with Kiin if you upgrade. Ricardo and Ivy were wonderful! We

Stayed 2 nights in Nov 2022

10/10 Excellent

Andrea

Oct 21, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay in Gramercy was amazing. They even left in my room a beautiful arrangement with a Tequila bottle for my bday. The food in the restaurant really good the customer service great. I will definitely will be back. Thank you guys for an amazing Tulum experience

Stayed 3 nights in Oct 2022

10/10 Excellent

Blas

Aug 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars

Stayed 3 nights in Aug 2022

4/10 Poor

Zsach

Mar 29, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We were transferred to Hotelito Azul Tulum and had to argue with personal to receive an equivalent room for the 2nd night. Check out was a night mare.

Stayed 2 nights in Mar 2023

10/10 Excellent

Grayson

Aug 10, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the moment I booked I was impressed with the customer service provided. I was planning a surprise birthday trip for my wife, and they helped make sure everything went GREAT! Personal THANK YOU, to Renato, Johnni, Silvio, Diego, and anyone else involved who helped make our trip special. Before arriving Renato really helped to get things squared away for our arrival, and he seemed to genuinely care it went the way I wanted. They helped set up the room with my wife’s favorite cake, balloons, a towel decor cake, champagne, and even a card. They even remembered the lighter for the candles. They communicated all the way up til minutes before our arrival to make sure it was all set up correctly. Renato personally walked us to the Cenote across the street, excitedly showed us a monkey that had come on property, and constantly checked if we needed anything. Johnni helped with the birthday surprise as well, and with anything we needed from Bikes to last minute massage changes while we were there. It’s the small things that make a difference and Gramercy nailed it. Coffee is brought to your room each morning, room service if needed, etc. the property is beautiful and very well maintained. It’s also down near the other high end hotels in Tulum, so you can avoid the clubs and bar noises at night here. We stayed at another “Instagram” hotel in Tulum, and Gramercy beat them in every category. Only negative is no pool for sargassum season. Thank you we will be back!!!

Stayed 2 nights in Aug 2022

2/10 Terrible

Unsun

Mar 22, 2023

Stayed 3 nights in Feb 2023

10/10 Excellent

Kelly

Feb 18, 2023

Stayed 5 nights in Feb 2023

10/10 Excellent

Elisabeth

Feb 15, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2023

10/10 Excellent

James

Feb 13, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property, Most rooms look the same on the inside so the few pictures on the website are representative of most rooms. THey are all beautiful, The main difference between them is the views.

Stayed 8 nights in Feb 2023

10/10 Excellent

Med Amine

Jan 23, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Tout était parfait !

Stayed 2 nights in Jan 2023

10/10 Excellent

Elizabeth

Dec 23, 2022

10/10 Excellent

Charlene

Dec 13, 2022

Stayed 4 nights in Dec 2022

10/10 Excellent

Jenny

Nov 28, 2022

Stayed 4 nights in Nov 2022

10/10 Excellent

Genevieve

Nov 16, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Beach, great staff!

8/10 Good

Flavio

Oct 25, 2022

Stayed 4 nights in Oct 2022

10/10 Excellent

David

Oct 24, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property location was incredible, in that we were the last hotel property on the beach so it felt like we had the beach to ourselves. Our room was a beachfront bungalow so you could walk out the sliding front door and step onto the beach…Amazing! To make the stay exceptional the entire staff was extremely polite, kind and helpful…you could feel the sincerity. Loved this place and would definitely return.

Stayed 4 nights in Oct 2022

10/10 Excellent

Ernesto

Oct 14, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Uno de los mejores hoteles de Tulum, desde el staff, la seguridad, la comida y la vista todo fue excepcional.

Stayed 3 nights in Oct 2022

8/10 Good

Mayra

Sep 6, 2022

Stayed 3 nights in Sep 2022

8/10 Good

Christine

Aug 28, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gramercy is a beautiful beachfront hotel. I felt immersed in nature immediately upon arrival. The staff is exceptionally friendly and accommodating. Thank you to Sonia, the general manager, for always checking in on us, and upgrading our room. Thank you to Renato, at reception, for making sure our breakfast was exactly how we wanted it, especially on early mornings. And a very special thank you to Griselda, our housekeeper, for the laughs, accommodations, and unique and beautiful towel displays. Other pros: jacuzzi outside our room, hammocks all around, saw baby turtles on the shore, and all of the staff is super friendly. There is a cenote across the street where you can swim for free or rent a kayak or paddle board. The Gramercy would definitely benefit from having a pool. We went over to Be Tulum for one day to use their pool because this is off- season and the shore is *covered* in seaweed. They would also benefit from a plow truck to pick up some of the seaweed to reduce the smell. Suggestion: take a refillable water bottle/thermos and fill with bottled water from the room; they charge $8 for bottled water at the Agave restaurant on premises. Please offer more gluten friendly meals in general, especially for breakfast.

Stayed 6 nights in Aug 2022

8/10 Good

Purushottam

Jul 18, 2022

Stayed 2 nights in Jul 2022

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