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Overview of Gramercy Tulum

Photo gallery

Featured Image
On the beach, white sand
On the beach, white sand
On the beach, white sand
Terrace/Patio

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationTulum Beach1 min walk
    Popular LocationPlaya Akun6 min drive
    Popular LocationSFER IK19 min drive
    AirportTulum, Quintana Roo (TUY)37 min drive
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  • Panoramic Room, 1 King Bed, Balcony, Beachfront

    3.8/5 guest room rating

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsPanoramic Room, 1 King Bed, Balcony, Beachfront
  • Luxury Room, 1 King Bed, Garden View, Beachside

    4.4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsLuxury Room, 1 King Bed, Garden View, Beachside
  • Design Room, 1 King Bed, Hot Tub, Ocean View

    4.1/5 guest room rating

    Room amenities

    • 646 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsDesign Room, 1 King Bed, Hot Tub, Ocean View
  • Room Standard With Garden View

    Room amenities

    • Sleeps 4
    • 2 Queen Bed(s)
    More detailsRoom Standard With Garden View

About this area

Tulum

Located in Tulum, Gramercy Tulum is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum Beach. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guide
Popular Location

What's nearby

  • Tulum Beach - 1 min walk
  • Playa Akun - 6 min drive
  • SFER IK - 19 min drive
  • Las Palmas Public Beach - 24 min drive
  • Cenote Crystal - 31 min drive

Restaurants

  • Restaurante Las Estrellas — 3 min drive
  • Juanita Diavola — 4 min drive
  • Posada margherita — 4 min drive
  • El Tabano — 4 min drive
  • Puro Corazon — 5 min drive

About this property

Gramercy Tulum

3.5-star hotel on the beach, near Tulum Beach
This hotel features a restaurant, a bar/lounge, and a coffee shop/café. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite. All 11 individually decorated rooms feature free WiFi and room service. Balconies or patios, premium bedding, and free bottled water are among the other amenities available to guests.
Gramercy Tulum offers 11 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.
The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitization guidelines of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited parking spaces

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 100-500 for adults and MXN 100-500 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals
  • Ecotours
  • Free beach club

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels

Food and drink

  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 26 2020 to September 9 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per stay, plus a deposit of MXN 2000 per stay
Dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 35.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 100 and MXN 500 for adults, MXN 100 and MXN 500 for children (approximately)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Los Amigos Beach Hotel Tulum
Los Amigos Beach Hotel
Los Amigos Beach Tulum
Los Amigos Beach
Gramercy Tulum Hotel
Gramercy Tulum Tulum
Gramercy Tulum Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Gramercy Tulum and receive a full refund?
Yes, Gramercy Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Gramercy Tulum cancellation policy on our site for more details about any exclusions or requirements.
Is Gramercy Tulum pet-friendly?
Yes, cats and dogs are allowed at this property. There's a deposit of MXN 2000 per stay and a fee of MXN 1000 per pet, per stay. Service animals are exempt from fees.
How much is parking at Gramercy Tulum?
Limited spots are available.
What time is check-in at Gramercy Tulum?
Check-in is from 3 PM - anytime.
What time is check-out at Gramercy Tulum?
Check-out is at noon.
Where is Gramercy Tulum located?
Nestled on the beach, this Tulum hotel is within a 10-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun is 2 mi (3.2 km) away.
4.4
Excellent
5 - Excellent
58
4 - Good
25
3 - Okay
4
2 - Poor
2
1 - Terrible
4

4.5/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Sad face IconDisliked: Staff & service
Honestly, the property looks very beautiful online. Unfortunately, never made it there. So this review is more to speak on management of this property. We were to arrive there same day a hurricane was expected. We did not know and I booked this hotel the same day due to my original booking being cancelled for the same reasons. However, that hotel was very accommodating and refunded us due the fact they were shutting down and could not accommodate us. Gramercy Tulum could not do the same. Instead they sent us to another “sister” hotel to accommodations that did NOT match what we paid for. We were at this sister property for no more than 2-3 hours before checking out to go elsewhere. As I explained to the manager of Gramercy who sent us that I was not happy. She kept saying they had a “no refund” policy that accepted. Yes I also booked Gramercy Tulum and is not what I got. I’m still fighting with them to get my money back for services NOT rendered. We didn’t stay at either property and they are refusing to give us a refund. Taking advantage of customers will get you nowhere. I travel a lot and what matters most not only how you’re treated in good times but also unprecedented times. Horrible experience. Wouldn’t book there again. Poor management!!
Stayed 3 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Amigos Beach hotel exceeded all of my expectations. This property has 12 bungalows and my room was literally on the water with breath taking views. I Fell asleep to hearing the waves outside my door to watching the sunrise every morning of my 5 day trip. Room was clean and exactly what the pictures online conveyed and the a/c rocked. March is typically a windy month so check the forecast. Overall I was able to get 3 good days of sun. They have a sister property that has a pool that they provide too for guests or you can find a local pool and pay the day pass. The staff was amazing and very accommodating. Breakfast was perfect. Your walk from the hotel into town is 15-20 min via beach or road. So many cool architectural appetizing sights for anyone who appreciates texture and beauty. I felt I was in the jungle but so close to the water. Thank you for a magical stay. Tulum and Los Amigos Beach Hotel has my highest recommendation 🌴🌸🌱
Stayed 5 nights in Mar 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. My wife and I found a little paradise.
Stayed 5 nights in Mar 2020

2/5 Poor

Traveled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
There was a large and loud all night party at the house next door one night and my wife and I were unable to sleep the entire night. The manager said he was unable to do anything about it and would not compensate us in any way so we moved to another hotel 1/2 way through our stay. Los Amigos is just ok. Staff was great and very responsive. Our shuttle back to the airport arranged through Los Amigos was an hour late picking us up so we also almost missed our return home flight.
Stayed 4 nights in Feb 2020

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I loved how remote this beautiful hotel felt. There are only 11 rooms and the staff genuinely got to know us and were very accommodating. I was also impressed with the quality of the food at the hotel restaurant. It's bit further down Tulum beach but overall we had an amazing stay.
Stayed 1 night in Dec 2019

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