奥兰多阿奎帝卡附近酒店

"good"

"Dear Hotel Management, I am writing to complain about a wrongful, unexplained charge of $700 at check-out. I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided. This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment. I expect a clear reply and resolution within 24 hours. Best regards, sen huang"

"In addition, although having a laundry facility is convenient, the overall environment is very dirty. The elevator in Building 9 also smells extremely bad, as if someone had urinated inside. At the breakfast shop, the older heavyset lady at the counter consistently has a very poor attitude toward guests. The service at the hotel front desk has also been very disappointing. First, our reservation details were not properly registered, and we were asked to walk back to the front desk again to fix the issue. Then we were not given the correct number of breakfast vouchers even though breakfast was included in our payment. The drinking water vouchers were also not provided until we went back to the counter to ask for them. Up to now, we still have not received our receipt, and we do not understand why this basic request has not been handled."

"All is good in this hotel "