Downingtown Chalets

"Very friendly and attentive staff. Close to shopping and restaurants! "

"Location lost power for over 16 hours with no plan for guests and amenities non existent due to them having no power "

"Very nice hotel. Staff was wonderful. "

"Clean and maintained. Would stay again!"

"On February 27th, Friday, after I got into my room at the Stardust #212 and discovered the A/C produced only hot air (super hot). Maintenance couldn’t fix it and took the A/C unit off the window. Didn’t offer me a different room. So, I slept with a hole on the wall and cold winter wind. I called on Saturday to explain the situation and asked for a different room but the service desk told me I’ll have to pay $50 for an up charge fee. So, I asked for the maintenance to repair it and see if they can fix it. I went to dinner with a group of people then came back and the A/C is still produced super hot air with a very bad odor. I went to the front desk and explained what happened to the manager on duty. She was shocked and offered me a different room at #510. Then, she asked for the photos of the A/C unit and the opening on the wall to outside. She said she will send them to upper management. Nothing further after that and no discount was offered to me. A very cold winter casino experience. Worst of my hotel stays for sure."

"Area is okay but staff was nice an helpful. "

"Yes"

"Yes"

"Only problem was that the keycard we were given was to our room was not working because the room was already occupied, which then led to us having to wait about 20 minutes to get a new room. The lady at the desk was very helpful, and she said she was going to refund some of our first night stay for the inconvenience, however I have not received a refund yet."