"Good hotel, but check your bill carefully!
The hotel itself was very good and in an excellent central location. My wife and I stayed with a group of friends after attending an event nearby, and we were perfectly happy with our stay — until breakfast the following morning.
This is where things became disappointing.
Our bill stated a 12.5% service charge, yet we were also charged an additional £3.50 per guest — £21 in total — even though our guests had already paid for their breakfasts separately.
I find this extremely misleading. If a charge is described as 12.5%, then that is what a customer reasonably expects to be charged. Adding further charges without making them absolutely clear is, in my view, deceptive and leaves a very poor impression.
It’s a shame because we genuinely liked the hotel.
My advice: enjoy your stay, but check your bill very carefully before paying."
