Palm Desert Castle Hotels

"This is a pet hotel. Pets can and have been in every room. We asked for third floor thinking no pets up there, wrong. Barking barking barking. Manager "made note of it" but this property should be your last resort. I wanted to load a video but photos only here."

"Short staffed. Filthy "

"Everything was great decent no problems with anyone very quiet place but we had a room with a bed that was very hard to even lay on we managed but had to place our blankets over to create extra cushion overall that was pretty much it would we return again yes of course!"

"Clean room and good breakfast"

"From old torn chairs, to dirty carpet, dirty old rusty bathtub, to no telephone in my room, cigarettes in the patio, cockroach in the bathtub and super loud air conditioning! No cookware, just one super damaged and scratched pan! Expedia team tried to reach the management for compensation but nobody answered their phone calls according to Expedia! The breakfast had no fruits just an apple and an orange! It was all unhealthy carbs! "

"The room was quiet and comfortable. The staff was very professional and truly understands customer service. "

"Such a great relaxing environment. Close to all activities."

"Excellent place to stay, staff were friendly, pool was open 24/7. I would definitely recommend. The only thing I would have liked different would be if cutlery and plates/bowls were provided. We went to the Albertsons, two minutes away, and bought some so it wasn't the end of the world. Am definitely planning on returning as they clearly care about the clientele."

"I've stayed at plenty of Embassy Suites over the years and unfortunately, this hotel was one of my least favorites. While the exterior of the hotel was nice, the inside of each unit was a different story. The bathrooms were extremely small and in not great shape. It was clear that the ceiling had experienced some leaks as the paint had bubbled and sagged and there were holes in the paint where the liquid had been drained. There was rust and holes in the wall throughout. One of the worst parts about this is the structural integrity of the building itself. We were in a ground floor room and when the guests above us came home for the night, EVERY single step they had upstairs was accompanied with a *thud* as well as creaks in the floor. And it is not an exaggeration when I say EVERY SINGLE STEP was met with a thud/vibration as well as a creaking. Imagine this late at night as well as early early in the morning when your room is otherwise dead silent. The breakfast at this location was also the worst I've ever experienced at an Embassy Suites. The only hot food items they had available were scrambled eggs and potatoes. The omelette line was always at least 10-15 people deep and at 3-5 minutes per omelette, there was no way I was going to stand in line for 45 minutes for one. One of the pros was that the hotel staff that checked us in was very friendly and efficient. But other than that, the stay as a whole was unfortunately met with disappointment after disappointment. "