9.2/10 Wonderful! (1,044 reviews)
Staff was exceptional. At check in we found one of the rooms musty (Winslow bungalow 21), asked to be moved. The check in lady was very accommodating, great customers service. The second bungalow #38 was very noisy in the morning as its close to the breakfast serving area and adjacent to the staff entrance for supplies. You can hear the door slamming behind the staff each time they go in and out. I raised the concern to the 2 staff members stocking the room, and promptly they must have reported it to their supervisor, as one came out to speak to me within 5 min of reporting the issue. I didnt ask to speak with a manager, but was pleasantly suprised that the staff took my concern seriously and took initiative to resolve it. The manager was pleasant and had some quick solutions and also said she will escalate the issue so that a permanent solution can be put in place. I give all the staff we encountered, 5*, from check in, to the bartender, they really know customer service. The property and its lush pathways are beautiful. Its quiet and quaint and the location and proximity to Duval street can't be beat.
Reviewed on Dec 12, 2025
