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“The Kiln Hotel in Wakefield has the look and feel of a run down American Motel that has been abandoned several decades ago. Desperately in need of refurbishment it appears that the new owners have not made any improvements since taking over from Campanile Hotels. The room I stayed in for 1 night looked as if it had not been decorated for 20 years and still had a lingering odour of Cigarette smoke. Whilst the bed linen was clean the base was full of stains and filthy. On a positive note the……

“Unfortunately, our stay was disappointing and not what we expected from a four-star Mercure. We arrived at 9.30pm, despite check-in being from 3pm, to find our family room still wasn't available as the previous guests had only just vacated it. We were given a temporary room while ours was cleaned and then had to move again later that evening at gone 10pm. On our second night there were two weddings at the hotel and the music was extremely loud. With the windows closed and TV on, we could still……

“Booked the property but only found out that there is no food or breakfast after booking it. The reason was the same when I had booked it several months ago. This should be stated on the main Expedia site. After that there was no hot water in two rooms booked. Another message at a very short notice. Had to book another hotel and informed will be sorted as fault was known. Next day same message and when called indicate water was Ok. Next night water leaking from the ceiling and again no hot water.……

“Overall we had a lovely stay, only thing we thought was a bit disappointing was the main bar didnt open till 4pm on the sunday but the lady on reception at 1pm went above and beyond and sorted us some drinks so we could sit and relax in reception.”

“Booked a room for 3…room was only set up for 2 Staff did come and make up the sofa bed Good full English breakfast”

“Clean but dated room Friendly staff And a comfortable bed”

“We only stayed one night here to break our journey south, but would be more than happy to stay here again. Lovely good sized room with air conditioning which was great as it was 35C. Staff were very friendly and welcoming. We ate in the Jacobite restaurant which had a good selection of meals on offer. We had a lovely breakfast the next morning with plenty of choices available.”

“Exceeded expectations all round. Unusual for uk pub bedrooms.. air conditioning! lovely bedroom above the pub, well appointed, comfortable and quiet once closed. New Owners Becks and Tony super helpful and welcoming. Pub itself also great. Will definitely be back in the future”

“Clean and comfortable”

“Bathroom had a good shower Worse thing about this hotel was the let down on the key card wouldn’t open door every time we went out If had been by myself I would have been very very worried we tried everything one lady from reception brought up a machine to try it BUT next morning back to square one. I was disappointed as it was for me to try this hotel for me to come by myself when I come back to Barnsley to visit my family”

“Full English felt, Also in a quiet environment even besides motorway”