“Like many hotels, and which is partly my mistake, they were charged 300 dollars when they arrived, which we were not informed about (we had already paid for the entire stay since the reservation). The advisors are confusing and have so many people waiting whenever I don't understand why it's impossible to have someone explain which ones you can use and which ones you can't, you see people coming in and out of each elevator making chaos. The staff does not even greet you or turn to see you when……