Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked. 4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.We double-checked.
by A verified traveler
Very bad food
Posted Nov 1, 2014Wouldn't recommend. No mini bar in room. Foods not fresh at all
Recommended
for Couplesby Barryfrom Michigan
Great place with issues
Posted Oct 20, 2014 on Hotels.comBooked this hotel. Hotel was overbooked. We were transferred to another hotel (Azul Beach). It was a delay if 3 hours. The new hotel didnt have a key for our room which took another 2 hours. Our riom wasnt cleaned until the 2nd day of our stay. The power went out the first night and my wife was injured trying to get around in the dark. We also had no phine service for over a day and were unable to contact the front desk.
Recommended
for Everyoneby A verified travelerfrom new york
Good for families
Posted Sep 28, 2014Nice hotel - service was good and rooms were nice. The food was just okay, but I think that's a given for all- inclusive. The swim up suits are really convenient.
Recommended
for Everyoneby A verified traveler
Nice hotel, beautiful pools and amazing food!
Posted Sep 20, 2014Pros: The staff was extremely friendly and helpful, the rooms were beautiful and the food was amazing!
We had an amazing trip and loved everything about the hotel! The staff was very friendly, helpful and attentive. We have no complaints! Most of our time was spent in the beautiful pools and eating at the wonderful restaurants. We will definitely be going back! Thank you for making our trip a memorable one!
Recommended
for Everyoneby A verified travelerfrom calif
Nice hotel very friendly staff members
Posted Aug 13, 2014Staff members are very friendly and the beach is nice but has a lot of see weed that could stop guests from going to the beach but overall we had a great time !!!
Recommended
for Familiesby EEfrom Toronto
Family Getaway
Posted Mar 27, 2014 on Hotels.comIt was wonderful, thank you! Booked airfare and hotel separately instead of a package - way better. Worth the premium section of the hotel.
Recommended
for Everyoneby Jennfrom Akron, OH
Nice beach resort for a pool person
Posted Feb 8, 2014Great resort. Great staff. Good food. The beach is pretty, but full of weeds. It didn't bother me because I'm not a big ocean swimmer and the pools are great. Overall, excellent experience that I would recommend to anyone.
by Stumatter
Room Switch and No Beach
Posted Dec 18, 2013Pros: Dining and the Pool. The dinner at Le Chique is not to be missed. one of the top Five meals we have had in all our travels.
Cons: More then One bartender during peak hours. The round bowl hot tubs are not practical. The follow up with the front desk staff. (see other reviews)
Location: Everything is a long way off and the road to and from the hotel is not very good. (see other reviews) If you get a chance the trip to Tulum and Xel Ha
Upon arrival informed no King size Ocean view were available. Switched to Two doubles with an Ocean view. Second day switched to Kign with NO Ocean view. building under construction the week we were there. (see other reviews on room switch) Expedia came through after our stay for a partial credit as the Hotel was not responsive.
Recommendedby davidfrom plano tx
Posted Oct 11, 2013 on Hotels.com
excellent customer service
by A verified traveler
Resort Nice but FOod is awful
Posted Apr 16, 2013Pros: it was nice
Cons: the food
Location: great beach!
The resort was nice but the food was seriously awful. The service was just ok. The only reason I wouldn't recommend this resort is due to the food.