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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Indoor pool, outdoor pool
Indoor pool, outdoor pool

Guest reviews

4.4/5 Excellent
805 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
Popular LocationCentral Square5 min drive
Popular LocationPlaya del Carmen Maritime Terminal5 min drive
Popular LocationPlayacar Golf Club7 min drive

Choose dates to view prices

  • Suite (Beach Front)

    Room amenities

    • 592 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Beach Front)
  • Royal Suite

    Room amenities

    • 590 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoyal Suite
  • Luxury Suite

    5/5 guest room rating

    Room amenities

    • 599 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsLuxury Suite
  • Junior Suite (Swim Up)

    Room amenities

    • 590 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite (Swim Up)
  • Royal Suite (Swim Up)

    Room amenities

    • 590 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoyal Suite (Swim Up)
  • Honeymoon Suite (Beach Front)

    Room amenities

    • 590 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite (Beach Front)
  • Presidential Suite, 2 Bedrooms

    Room amenities

    • 1180 sq ft
    • Ocean view
    • Sleeps 6
    • 2 Queen Beds and 1 King Bed
    More detailsPresidential Suite, 2 Bedrooms

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Located on the beach, El Dorado Royale, Gourmet All Inclusive by Karisma is in Playa del Carmen's Playacar neighborhood. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Yucatek Divers and 3D Museum of Wonders are also worth visiting. Looking to get your feet wet? Scuba diving, parasailing and windsurfing adventures can be found near the property.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Central Square - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playa del Carmen Main Beach - 5 min drive
  • Nuestra Senora del Carmen Catholic Church - 5 min drive
  • Playacar Golf Club - 7 min drive

Restaurants

  • Venue 1 – Serves breakfast, brunch, lunch, and dinner.

About this property

El Dorado Royale, Gourmet All Inclusive by Karisma

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 478 rooms boast indoor private spa tubs and offer free WiFi and free minibar items. Other amenities available to guests include balconies or patios, 24-hour room service, and flat-screen TVs.
El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a lazy river, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA AT EL DORADO ROYALE has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Yoga

Entertainment

Onsite live performances

Other inclusions

Shuttle service to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 10 restaurants and 1 coffee shop/café
  • 4 swim-up bars, 2 beach bars and 8 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool

Conveniences

  • Ballroom
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Can I cancel my reservation for free at El Dorado Royale, Gourmet All Inclusive by Karisma and receive a full refund?
Yes, El Dorado Royale, Gourmet All Inclusive by Karisma offers free cancellation on select room rates, because flexibility matters! Please refer to El Dorado Royale, Gourmet All Inclusive by Karisma cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at El Dorado Royale, Gourmet All Inclusive by Karisma?
As of Jul 10, 2020, prices found for a 1-night stay for 2 adults at El Dorado Royale, Gourmet All Inclusive by Karisma on Jul 11, 2020 start from $360, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.
Where is this property located?
Nestled on the beach, this Playacar property is 1.9 mi (3 km) from Playacar Golf Club.

Guest reviews

Overall score and ratings for El Dorado Royale, Gourmet All Inclusive by Karisma

4.4
Excellent
5 - Excellent
524
4 - Good
176
3 - Okay
62
2 - Mediocre
28
1 - Poor
15
4.6
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

Great food, outdated rooms/ facilities, but amazing staff!!!

Stayed 5 nights in Jun 2020

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

We are in our 70's and found our room was on the 3rd floor with no elevator. The exercise of going up and down the stairs was good for us,BUT, when we checked out we requested luggage pick up for 11:30AM and waited until 11:45 at which time we managed to carry our luggage down the spiral stair case, across the property and half way to the lobby before we picked up by someone with a electric cart. Very upset about the service when checking out.

Stayed 7 nights in Feb 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2020

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 7 nights in Feb 2020