El Dorado Royale, Gourmet All Inclusive by Karisma

Photo gallery for El Dorado Royale, Gourmet All Inclusive by Karisma

Featured Image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
6 outdoor pools, free cabanas, pool umbrellas
6 outdoor pools, free cabanas, pool umbrellas

Overview of El Dorado Royale, Gourmet All Inclusive by Karisma

El Dorado Royale, Gourmet All Inclusive by Karisma

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
  • Popular LocationPaseo del Carmen4 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal5 min drive
  • Popular LocationPlayacar Golf Club7 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located on the beach, El Dorado Royale, Gourmet All Inclusive by Karisma is in Playacar, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Yucatek Divers and 3D Museum of Wonders. Xplor Theme Park and Xcaret Eco Theme Park are also worth visiting. Discover the area's water adventures with scuba diving, parasailing, and windsurfing nearby, or enjoy the great outdoors with horse riding.

What's nearby

  • Paseo del Carmen - 4 min drive
  • Yucatek Divers - 4 min drive
  • Central Square - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Golf Club - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Perché no — 5 min walk
  • Hot Casual Food — 9 min walk
  • Doña Aurelia — 19 min walk
  • L'Atelier — 19 min walk
  • El Nero — 4 min drive

About this property

El Dorado Royale, Gourmet All Inclusive by Karisma

Adults-only oceanfront luxury
Catch some rays at the beach or spend the day relaxing at El Dorado Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 478 rooms boast indoor private spa tubs and offer free WiFi and free minibar items. Other amenities available to guests include balconies or patios, 24-hour room service, and flat-screen TVs.
El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include outdoor tennis courts, a lazy river, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA AT EL DORADO ROYALE has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Bartending
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Other inclusions

Transportation to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/café
  • 4 swim-up bars, 2 beach bars, 4 poolside bars and 8 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 6 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Bicycle tour information
  • Bike parking
  • Billiards/pool table
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Private picnics
  • Sauna
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 39 per person (roundtrip)
  • Airport shuttle fee per child: MXN 0 (roundtrip), (up to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
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El Dorado Royale Spa Karisma
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El Dorado Royale Gourmet All Inclusive Karisma
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El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
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El Dorado Royale A Spa Resort by Karisma
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Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 579 out of 908 reviews
5 - Excellent 64%
Rating 4 - Good. 198 out of 908 reviews
4 - Good 22%
Rating 3 - Okay. 76 out of 908 reviews
3 - Okay 8%
Rating 2 - Poor. 33 out of 908 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 908 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort! Beautiful property and gorgeous ocean views. All the food was delicious! You can be in the middle of all activities or quietly secluded. I know we did not see everything the resort offers in 5 days. I loved the beach. A few areas have all sand bottom to swim in or sea shell hunt.
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff. Clean and fun!
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful.It was big so golf carts were used to navigate the property.The staff members were so nice and welcoming at this property.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful group of people that try to accommodate your needs. Peter Kern should be proud to offer this property as part of Expedia.
Stayed 5 nights in Sep 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! So so beautiful. We revisited after 10 years, and it is still so gorgeous. Pretty annoyed that there were “premier” menus at some places, trying to get you to spend extra for the lobster or steak. This is a gourmet all-inclusive. Lunch and dinner were great! Breakfast wasn’t so great. There is good mexican food for breakfast at La Isla, but the buffet that most people go to was pretty mediocre/subpar. Pancakes were pretty gross, syrup tasted really corn syrupy… I expected much better from a gourmet all-inclusive. The pools were nice (there are 3), but so loud. I mean, 70’s and 80’s rock, and present day rap, at every pool. TOTALLY different vibe than 10 years ago, where it was like “serenity” everywhere. We asked the bartenders to turn down the music the was blasting in your face, and on the first day they did (since our pool only had 4 people in it), but the other days they refused. I get that the main pool had a party vibe going, but the other two pools had like 3-6 people in it at all times, and the music was just so dang loud. We were woken up the first morning by workers breaking up the pathway outside our window at 8:20 am. I asked if we could be moved.. but "no." The next day, the lawn crew woke us at 8 am. For 2 hours mowers went on. Then we went to the pool, and found leaf blowers at every pool. The next day, pressure washers were cleaning the paths at 8:30 am. For thousands of $ for 5 nights, we were woken up every morning by loud sounds.
Stayed 5 nights in Aug 2021