Blue Bay Grand Esmeralda All Inclusive Reviews

We had a wonderful vacation. The service is excellent. The staff at this resort are the best. We were given a great room better than we expected. There were some minor maintenance issues but when we called they sent someone quickly. A couple of things got missed but we were not concerned. The food at the buffet is very good. We tried most of the a la cartes. We preferred the Asian and Italian. The pools are great with lots of activities if you wish. The pool bar was always busy. They were always willing to make the drinks you requested with top name liquors. We didn't attend any of the night shows. The beach is not the best for swimming. They do get lots of seaweed but they work very hard to clean up every day. You can walk either way along the beach to find a better spot to swim. I enjoyed the wildlife in the resort. I would return to this resort any time.

Our family had two ground floor garden rooms on the beach side of the resort. One smelled musty with minor repairs that needed attention but all in all was kept very clean by the great staff. It was a reasonably short walk to the lobby and buffet and there was no shortage of shuttles if you wanted one. We found the buffet meals to be quite good, but the individual restaurants were not worth the time to make the reservation. The staff were very attentive but the food ,thou well presented, was not what you would expect.

Food & alcohol poor quality. Long walks to restaurants. Hotel room smells which leaves your clothes smelling.

Staff is great, food is excellent, kids club amazing. The beach... not so much. Lots of Algae, brown sea, not much sand...

we booked a girls trip and all we wanted was clear blue water and white sandy beach. You cannot get your chairs real close to the water on the decent area of the beach with decent water. Down the beach you can, but the water is awful! You have to walk 10 minutes to another resort to get blue clear water and that gets old each day. None of the resort activities are free, they are all rather pricey honestly. The service is very slow at the restaurants. The guys that run the water sports are very rude towards women and make you feel uneasy.

pros: beds were comfortable, the area is very pretty and close to playa del Carmen, staff were friendly and helpful. Cons: the food was not very good, especially in the restaurants where yu need a reservation, the resort grounds are smelly, no complementary transportation to area attractions or airport.

They have shuttles between the main hotel and the beach that are convenient.

My bff and I had the time of our lives.. Great place food and all...

Our stay was wonderful. The hotel staff couldn't of been more helpful. It is an eco-friendly resort and was in the middle of a jungle. Therefore there were animals all about. The rooms were clean and comfortable. The food was pretty good. Our adult daughter decided to go and the staff was nice enough to put her in our building. Each building has something close to it. There is a lot of walking due to the size of the resort. I didn't mind this, but if you don't like walking there are trams running constantly. Our Best Day concierge arranged a trip for us that was amazing. Tip: Don't expect perfection. There is no such thing. Just go with no expectations and you will have an amazing experience.