Ratings based on 1,544 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Too many broken things in room.Posted Apr 25, 2015
Many room issues. Pool water was way way too low. Drinks were not good unless you asked them to be Made properly. Internet worked one day out of five.
by A verified travelerfrom glens falls, ny
disappointedPosted Apr 24, 2015
Cons: cleaner room, better service, updated accommodations
Location: didn't do any excursions as went to relax by the pool
very disappointed in room, food and accommodations
for Everyoneby A verified travelerfrom Plymouth, WI
Overall nice hotelPosted Apr 23, 2015
Pros: The pool was awesome and the food wasn't bad.
Cons: The beach. Don't have a dress code for the restaurants.
Location: The lagoon gets a lot of hype but I didn't think it was that amazing. We didn't go in the water because it was too cold.
The hotel was a nice hotel for what we paid for it. The pool is awesome and makes up for not having a beach. Be prepared to walk because everything is so spread out. Most of the time it was a nice walk after eating though. The food was ok, there was a good variety of restaurants to choose from. Make sure the guys bring long pants along otherwise you won't be allowed in the Mexican, Italian, or French restaurants. They do have pants at the front desk that you can borrow (they look like sweatpants). We didn't have any problems with checking in or out and we got a room with a king size bed next to the beach. We were on the top floor of the building and most of the time our room didn't get cleaned until 2 or 3pm. One day they skipped our room so we had to ask for them to go back and clean it. Overall we were happy with the hotel and don't have any real complaints.
for Everyoneby A verified travelerfrom Ohio
Posted Apr 21, 2015
Hotel for the price was a good value. Very lush surroundings with natural wildlife. Plenty of seats available by all pools and the beach but do not expect any shaded areas. Check in process was beyond a nightmare, extensive wait times and very chaotic. Expect to be pitched on their timeshare alternative but not overly pushy. For a large group make sure in same building they are far apart and have different bathrooms. Bar staff was friendly and you can expect lighter style beverages.
for Everyoneby A verified travelerfrom Guayaquil, ECU
Good hotel in the Riviera MayaPosted Apr 21, 2015
Pros: There are a variety of restaurants, pools, recreation areas, and there is a wonderful artisans fair every Saturday.
Cons: Quality service towards guests, technological service (the Internet was so slow it could not be used inside room).
Location: At the entrance of the Blue Bay, there is a bad smell which is very disgusting. All the rest, the location is perfect for visiting all places nearby.
We stayed 9 nights. Hotel facilities are great, we found more than one restaurant available, room was comfortable. But there are some things to improve. Internet service is almost null. Buildings infrastructure should be refurbish. Also, personnel can be trained even more to attend guests necessities even better.
for Everyoneby A verified travelerfrom california
Posted Apr 21, 2015
Everything was good, but if they dont have this lady Jazmin at front desk it would be much better she is not profesinally prepared to receive or wellcome people.
for Everyoneby A verified travelerfrom Memphis
Great Pool area- friendly staffPosted Apr 20, 2015
Pros: Great food and service, nicely kept grounds. Great pool area.
Cons: Asked to move closer to beach- room had a tub/caulking was moldy (black mold) - saw a different building (5) and had showers and much cleaner.
Location: Visited Tulum/snorkeling in Akumal.- We used Best Day Travel for logistics-they are awesome- would recommend them for transport to/from airport!
Spring break vacation- asked to move our room closer to beach and was unhappy with room cleanliness (mostly bathroom)
by A verified traveler
Very nice resort but beach no goodPosted Apr 19, 2015
Beach was too small. Water was not blue like I expected. The pictures were a little deceiving. However, the resort restaurants had amazing food. The staff was very friendly and the rooms were clean.
for Everyoneby A verified travelerfrom T
Overall pretty goodPosted Apr 19, 2015
Food was great, staff friendly, rooms were very nice. Beaches have a lot of seaweed and really aren't very great. Beyond the first 50 or 100 yards there must not be as much though because in the distance the water still has a nice color too it. Drink selection was pretty good. only one beer on draft but a decent selection of mid price liquers at the bar and the bartenders even made the mixed drinks with those instead of the well liquers when requested... Would recommend taking a large thermos so that you have to go for drinks less and the ice stays a lot better in the heat.
by A verified travelerfrom Wisconsin
Would not go backPosted Apr 19, 2015
When we checked in they asked us the last name and have us out room key. When we asked where our room was he said over there. They advertised free wifi but you had to pay for it if you wanted to use the one that works. Fully stocked mini bar that i made sure i upgraded to that room choice included 4 beers and a couple of soda. When we called for more beer they said it was impossible b ut if we Passos for it we could get more.