Ratings based on 1,123 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new York

the staff was very friendly and helpful...

Posted Aug 19, 2014
great location, staff provide excellent service, activities planned throughout the day.. overall had an amazing time will definitely be back to Bluebay!!!!
3 out of 5
by A verified traveler from Boise, ID

Ok hotel

Posted Aug 19, 2014
We stayed at blue bay for a week. It was not at all spectacular. It wasn't horrible either, I just had higher expectations. It definitely needs to be upgraded and maybe remodeled. The pictures online are definitely a lie. The resort is big... Lots of walking which is ok at times. The biggest downer was the beach!!! It is a horrible beach!! It is full of seaweed and when you go out Into the water you pass about 3 yards of rocks and seaweed under your feet before you hit sand. I only went to the beach once:( the buffet is ok but can get boring so I recommend you make reservations at one of the restaurants. There are 5 restaurants and 3 are formal so bring formal wear! On a positive note the staff us very nice and friendly. The concierge helped out with any and all questions. I only paid $2000 for 6 nights so I got what I paid for. I will go to another resort next home I visit the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Beautiful

Posted Aug 19, 2014
Best experience I will be back next year that's how great of experience I had
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Amazing but not good food!

Posted Aug 17, 2014
Great! Everything was good but the food wasn't good
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel, but the beach.....

Posted Aug 16, 2014
Nice hotel but the beach don't. Is a large hotel. The food was great and the employees very friendly.
3 out of 5
by A verified traveler

Nice hotel but needs improvement

Posted Aug 15, 2014
The pools were not clean, there was mold. Also, they clean the pools at inappropriate times, when guest were in the pool. Moreover, the rooms were not made or cleaned on time. One night it was 5:00 pm and the room still had not been made. The good parts were the food. It was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Very nice hotel, good quality and variety food.

Posted Aug 15, 2014
Pros: We liked the location and amenities.
Cons: Cleaning in detail, overall the hotel looks good, except in the details you can see the opportunity to improve. The beach area needs attention.
Location: Location is excellent, you can access Playa del Carmen, Cozumel and the Parks very easy.
It is a very nice hotel, very accessible with a very kindly staff, the food has a good quality and varies from Mexican, French, Italian, Chinese and Buffet. Just bring a formal clothing since the nice restaurants you need to be formal dressed. The beach is not good, but, you can stay at the swimming pool, it is just steps away from the beach. The staff is very friendly, they help you as much as they can.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

All Inclusive on beach

Posted Aug 15, 2014
All inclusive and states tips included but still expected to tip. Avoid the "Welcome Packet" as they just try to get you buy a vacation packet. Nice accommodations. Food is ok. Mexican restaurant and French were very good. Nice pool area.
2 out of 5
by A verified traveler from Ohio

Resort presure to buy time share from circle one.

Posted Aug 13, 2014
Myself and my wife have vacationed before in Cancun,Our experience with Blue Bay was one that will not be forgoten. As soon as we arrived, there was a since of a hard sell to do what the agent of Circle One wanted us to do a breakfeast he said.We were tired and sleepted in and did not go.WELL we where houded for two days until I told them too back off.The Resort is spread out and not friendly to the none VIPS...DO NOT STAY HERE...ANY OTHER RESORT WOULD BE BETTER THAN BLUE BAY!!!
3 out of 5
by A verified traveler from Minneapolis

OK overall,, not a 5-star

Posted Aug 12, 2014
Pros: Hotel offers a huge amount of free activities at the pool area and at the beach including beach volleyball, sailing catamarans/kayaks and nite shows
Cons: "High-speed" internet is a disaster, beach is dirty with bags of imported sand and seaweeds everywhere, ocean swimming area is shallow with rocks...