Blue Bay Grand Esmeralda All Inclusive

My family of 4 as well as our best friends family of 4 all went together, so yes a group of 8 of us consistent of 4 adults and 4 kids had a really good time. Overall the facilities were nice, room conditions average, the pool area was AWESOME. The first couple days were OK as far as helpfulness and friendliness of the staff, then a couple days in when our room did not get cleaned we had a strait 30 hours of issues! The staff and especially the management will not and do not take responsibility for mistakes made, and just make POOR excuses. My opinion is that 80% of the staff is unhappy and show it, and the other 20% were really great. We understand problems happen on occasion, all we asked is that they take responsibility and correct the issues, not make excuses and ignore the issues. The food and drink were average at best, and being at many all-inclusive resorts in the past we knew that going in but were surprised how bad the drinks actually were...... we are the type of family that hates wasting things, but unfortunately more drinks were poured in the grass instead of being consumed as they were terrible (not sure how a resort in Mexico have NO IDEA ON HOW TO MAKE A MARGARITA!?!?!?!?!?). The hotel was also TERRIBLY understaffed, the 20% of the staff trying to please you were so overworked we felt bad for them. All the issues can be related to POOR MANAGEMENT in our eyes, everything roles downhill. If the owners of the resort see this, they should replace management!

The hotel is nice and we gad good and bad staff but the food wasn't good, our room had issues like getting lock in or if you were on the patio it would lock you out. Lots more but would say to spend your money there. We recommend our last stay at ocean maya. All in all we had fun cause we were in mexico and with eachother.

Overall was a great experience. Loved the greenery an cleanliness of the resort. Evening entertainment was so so but the 24hr sports bar is a great idea. There is no disco but there were apparently organized beach parties, we just weren't aware of them until our last 2 days. One thing we didn't appreciate was upon arrival we were greeted by a lovely gentleman who explained how the resort worked, where everything was located, times we needed to know etc... He then booked us for a breakfast appointment for the following morning. The way he explained it to us was that the appointment was an opportunity for us to see how we could book future stays through the hotel rather than using Expedia or other travel agencies. The following morning we attended our breakfast with a woman who told us that we were on a tight time limit, therefore had to rush our breakfast. Long story short, this appointment was in fact a time share pitch for their VIP section of the resort. They claim it's not a time share, but it is. Don't waste 2-3hrs of our precious vacation time attending this meeting, unless you really are interested in purchasing a room on this resort. All in all, we loved our stay and the staff.

Overall was a great experience. Loved the greenery an cleanliness of the resort. Evening entertainment was so so but the 24hr sports bar is a great idea. There is no disco but there were apparently organized beach parties, we just weren't aware of them until our last 2 days. One thing we didn't appreciate was upon arrival we were greeted by a lovely gentleman who explained how the resort worked, where everything was located, times we needed to know etc... He then booked us for a breakfast appointment for the following morning. The way he explained it to us was that the appointment was an opportunity for us to see how we could book future stays through the hotel rather than using Expedia or other travel agencies. The following morning we attended our breakfast with a woman who told us that we were on a tight time limit, therefore had to rush our breakfast. Log story short, this appointment was in fact a time share pitch for their VIP section of the resort. They claim it's not a time share, but it is. Don't waste 2-3hrs of our precious vacation time attending this meeting, unless you really are interested in purchasing a room on this resort. All in all, we loved our stay and the staff.

Upsides: they keep the whole place immaculate. Clean, functional rooms, comfortable beds, hot showers, room service every day & they replenish the mini bar. The food is pretty good, there is a decent choice available but being buffet style it is not always fresh or piping hot. A la carte options offers slightly better, we particularly liked the Oriental. Great big pool with plenty of sun loungers and more sun loungers on the beach right in front of the pool. Very nice gym & spa complex. It is a pretty comprehensive all inclusive that includes plenty of activities & you could eat & drink all day long (and some people do just that). The staff ( with the exception of the main lobby receptionist) are wonderfully helpful. Downsides: this is a big resort so there are lots of people everywhere. The rooms are nice enough but don't expect any luxury, it is a fairly standard 'room'. The animation team love the microphone and it gets quite annoying if you just want to relax (it is possible to be away from them if you head to the beach). There are weddings there every day, I don't mind this but it means the wedding parties take up whole restaurants in the evening. I think the spa is overpriced and I suspect if they dropped the prices a bit people would use it more. I fully planned to treat myself to a massage & facial there but it was so much more expensive than I would pay at home (London) that I didn't bother. Would recommend for a week of cheap winter sun.

we loved it, it was nice and pleasant, did not exp

Our room was supposed to be partial view to the sea and this partial view was almost no sea at all. Pools really good. Beach not the caribbean beach expected actually was dirty probably because of the rain. Buffets for breakfast and lunch really good. Speciatly restaurants highly recommended, you have to reserve 24 hrs before but worthy. Theather was good.

The staff was WONDERFUL. The beach was so-so... everything else, AMAZING. We loved it! Be sure to book your reservations for supper ASAP when you can, because they seem to be booked up always. Also, food quality is mediocre and not much to choose from on menus... The staff was excellent and made it very fun. We had a great experience.