Ratings based on 1,099 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Overall great experience

Posted Jul 25, 2014
Don't listen to all the super negative comments out there. This resort was pretty great. It's definitely not top of the line, but it was clean, the food was pretty good and lots of variety. The hotel staff were friendly and accommodating. I saw some comments saying they didn't look happy. But it's a two way street, if you're nice they're just as great. We stayed in building 4 which is further away from the restaurants etc but right by the beach, swing bar and pools. The only thing that wasn't the best was that the beach was so-so. The water coming in looks black because of the seaweed. But we were happy with beach lounging. And the staff clean up the seaweed and beach area. The sand is very clean and white. The night shows and dinner shows were pretty good. And there's a good mix between families, singles and all age groups.
3 out of 5
Recommended
for Everyone
by A verified traveler

Honeymoon

Posted Jul 24, 2014
Overall pretty good. Would have been nice to know that there was a group of various other hotel staff at the airport that tried to sign us up for a time share presentation. Beware! When we arrived at the hotel we were scooped to a desk to get us signed up for a VIP program presentation. We were hot,hungry, and tired from our travel. Was a bit annoying. They could have waited til we were settled. Our room key didn't work on arrival. The room had a musty smell and the air conditioner didn't work well. We also were not aware that a majority of the restaurants require formal attire (pants and closed toe shoes). Overall experience was good.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

1 year anniversary

Posted Jul 23, 2014
Love it amazing place and huge . Clean and great food . Very recommended
3 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Fun in the Sun

Posted Jul 23, 2014
Pros: The food at the buffet was great! The room beds were very comfortable.
Cons: The front lobby checkin personnel need to have a better attitude towards customers. Tram needs to be on a schedule.
Location: The hotel was in a perfect location for excursions and shopping.
Stayed at this resort for seven nights. Loved the large pool which had plenty of lounge chairs. Though, a swim up bar would be nice to have. Grounds and restaurant personnel were vey accomodating. There was a lot of great food! The beds were the best I have slept on in an all inclusive. Its a long walk from either side of the resort, so trams are necessary. I wish they would be bigger and run on a set schedule. There is no lounge bar that you can set and have a drink.
3 out of 5
by A verified traveler

Posted Jul 22, 2014
Cons: service was very poor
have been to resorts in mexico 9 times, this was the worst. sink was leaking, staff said just use the other one....
3 out of 5
Recommended
for Families
by A verified traveler from windsor ontario canada

Nice resort for the one witch like nature .

Posted Jul 22, 2014
Pros: Nature , food , service , kids frendly , also greats cocktail s
Cons: Beach ? Probably impossible ...maybe ice cream on the pool :)
Location: For sure xcaret is a must to do ...great park , great show...buy on line with master card to have 2 days there ...you gone enjoy
Excellent for kids , for the ones who like nature , animals ...good food , nice serving ...love french a la carte ....the only minus is the beach but nothing is perfect ... free wifi is far away from good but with 2 $by day you could have a good conection ....for transfer I used US transfer ....great service , good price . The one who complain about walking distance ....come one man ... shame if you say that could be bad for you :))) after all food that is a blessing :)
2 out of 5
by A verified traveler

Disappointing Trip

Posted Jul 21, 2014
Pros: Cleaning staff did a wonderful job every morning.
Cons: More beach area, chairs by the pool, friendlier staff.
Location: Not much to do except lay by the pool. Very few activities hosted by the resort itself. If you want to have fun you will have to leave the resort.
The room was close to the "beach" and that was about the only plus about this resort. The beach itself is small. Poorly taken care of sand and the water itself. Pool area was nice but the only way you would have a place to stay all day is if you woke up at 5am and reserved a few seats. Too many people and not enough room for everyone. Service at restaurants and buffets was poor. Long wait just to get water when you first sit down.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is nice

Posted Jul 21, 2014
We got there everyone was nice dinning room needs more light.
3 out of 5
by A verified traveler from arlington tx

Not as expected

Posted Jul 17, 2014
It was not worth the price we paid for. We have stayed in better resorts for the same amount of money or less. From the quality of food to the cleanliness of the rooms, very low quality in general, as for our past experiences. Not even the staff was as friendly. And they want you to purchase a membership???
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Loved the hotel

Posted Jul 17, 2014
Loved the hotel. Room service was amazing and made sure the hotel was always clean. The hotel employees were nice, however, they try a lot to get you to sign up for their VIP system including morning calls. They have an amazing variety of restaurants, that must be tried but I only get to try 3.