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Riu Palace Mexico All Inclusive

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Property grounds
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning
Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha1 min walk
  • Popular LocationPlayacar Golf Club2 min drive
  • Popular LocationMahi Golf Course3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive

Room options

About this area

Playa del Carmen

Located on the beach, Riu Palace Mexico All Inclusive is in Playacar, a neighborhood in Playa del Carmen with good shopping. Playa del Carmen Main Beach and Maroma Beach reflect the area's natural beauty and area attractions include Xcaret Eco Theme Park and Xaman Ha Aviary. Traveling with kids? Consider Xplor Theme Park and Stingray Beach. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 1 min walk
  • Paseo del Carmen - 28 min walk
  • Playacar Golf Club - 2 min drive
  • Mahi Golf Course - 3 min drive
  • Xaman Ha Aviary - 4 min drive

Restaurants

  • Doña Aurelia - 6 min drive
  • Ristorante Latinos - 6 min drive

About this property

Riu Palace Mexico All Inclusive

4-star all-inclusive property located in Playacar
A free breakfast buffet, a swim-up bar, and a poolside bar are just a few of the amenities provided at Riu Palace Mexico All Inclusive. With a white sand beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a massage at Renova, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Aerobics classes are offered at the health club; other things to do include windsurfing, snorkeling, and volleyball. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Tennis courts, limo/town car service, and express check-out
  • Motorized watercraft on site, express check-in, and concierge services
  • Guest reviews give good marks for the beach locale and helpful staff
Room features
All 434 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and separate sitting areas. Guest reviews give good marks for the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Don Julian
  • La Dolce Vita
  • La Bodega
  • Miyagi
  • Krystal

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's club
  • Children's pool
  • Playground

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Turndown service

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar
Playacar
All-inclusive plan available
All-inclusive plan available
All-Inclusive Resort
All-Inclusive Resort
Business friendly
Business friendly
4 star
4 star
Guest rating 4+
Guest rating 4+
Free WiFi
Free WiFi

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Riu Palace Mexico All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Riu Palace Mexico All Inclusive?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Riu Palace Mexico All Inclusive on Feb 21, 2023 start from $364.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Riu Palace Mexico All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Mexico All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Mexico All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Riu Palace Mexico All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Mexico All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, tennis, and more.

Where is Riu Palace Mexico All Inclusive located?

Nestled on the beach, this Playacar property is 0.1 mi (0.1 km) from Piste Cyclable sur Paseo Xaman-Ha and 1.6 mi (2.6 km) from Playa del Carmen Main Beach. Mahi Golf Course and Xaman Ha Aviary are also within 1 mi (2 km).

Riu Palace Mexico All Inclusive Reviews

Riu Palace Mexico All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1018 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 258 out of 1018 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 83 out of 1018 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 36 out of 1018 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 28 out of 1018 reviews" "
" "2 - Terrible 3%

9.0/10

Cleanliness

9.3/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had lots of Fun, Good Food choices and Yummy drinks. All Good..
Stayed 7 nights in Jan 2023

10/10 Excellent

Juanita Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and workers are very friendly and heelful, fun entertainment as well.
Stayed 7 nights in Jan 2023

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities
You are here to relax. No worries. Everything is taken care of.
Stayed 7 nights in Jan 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Rui. We love to walk in the morning and the area around the property and access to the other resorts was great. We ate at all the specialty restaurants and the Italian was our favorite. We noticed people reserved chairs early in the morning but we were still able to find a chair by the pool every day.
Stayed 7 nights in Dec 2022

4/10 Poor

andre, Trumbull

Liked: Cleanliness, staff & service
Disliked: Amenities
Property overall is nice, however you can hear everything from your room. Every door closings sounds like a small explosion! Very noisy and hard to get any sleep. Have been to the riu numerous times but think this will be the last! Could make numerous suggestions on improving the quality of the facilities and stay!
Stayed 6 nights in Jan 2023

10/10 Excellent

Ronald, Mirannar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. The staff is amazing. They go out of their way to take care of the guest. The food was good . Every night something special.
Stayed 12 nights in Jan 2023

10/10 Excellent

Mark, Daniels

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and immaculate. The food was delicious and food was always available anytime you were hungry. Plenty of alcohol and waiters to deliver the alcohol. The only thing I didn’t like about my room was no privacy. My room was completely open except for the small water closet and shower stall. I learned toward the end of my vacation that some of the rooms have privacy curtains.

6/10 Okay

Naira

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We liked the staff, outside cleanliness, beach cleanliness.

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was beautiful. Pool bar was excellent. Staff friendly. Food was good but not great. We did not speak Spanish and English translation was difficult to understand.

8/10 Good

Christine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was,disappointed in the food. Not at all top,class. Also people allowed to smoke while IN the pool. No shelf in our shower so had to put items on the floor! Toilet area was so tiny my head bumped the door when if st down. Large people would not do well at all.