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Riu Palace Mexico All Inclusive

Photo gallery for Riu Palace Mexico All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Maritime Terminal32 min walk
  • Popular LocationPlayacar Golf Club3 min drive
  • Popular LocationPaseo del Carmen5 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located on the beach, Riu Palace Mexico All Inclusive is in Playacar, a neighborhood in Playa del Carmen with good shopping. While the natural beauty of Playa del Carmen Main Beach and Mamitas Beach Club can be enjoyed by anyone, those looking for an activity can check out Playa del Carmen Maritime Terminal. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Playa del Carmen Maritime Terminal - 32 min walk
  • Central Square - 40 min walk
  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 5 min drive
  • Yucatek Divers - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Don Julian — 1 min walk
  • La Dolce Vita — 1 min walk
  • Fruta Madre — 5 min drive
  • El tenedor — 5 min drive
  • Viva Margaritas bar — 5 min drive

About this property

Riu Palace Mexico All Inclusive

4-star property in the heart of Playacar
At Riu Palace Mexico All Inclusive, you can look forward to a free breakfast buffet, free WiFi, and a hot tub. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Aerobics classes are offered at the health club; other things to do include sailing, snorkeling, and kayaking.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A pool, 2 outdoor tennis courts, and limo/town car service
  • A 24-hour front desk, express check-in, and express check-out
  • Guest reviews give good marks for the beach locale and helpful staff
Room features
All guestrooms at Riu Palace Mexico All Inclusive feature comforts such as 24-hour room service and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guests reviews give good marks for the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with separate tubs/showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants and 1 1 coffee shop/café
  • 4 bars/lounges, 1 1 swim-up bar and 1 1 poolside bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Playground
  • Separate living room

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate living room
  • Turndown service

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar
Playacar
All-Inclusive Resort
All-Inclusive Resort
Hot tub
Hot tub
Family friendly
Family friendly
4 star
4 star
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv
Riu Mexico Inclusive Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Palace Mexico All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 592 out of 982 reviews
5 - Excellent 60%
Rating 4 - Good. 257 out of 982 reviews
4 - Good 26%
Rating 3 - Okay. 77 out of 982 reviews
3 - Okay 8%
Rating 2 - Poor. 29 out of 982 reviews
2 - Poor 3%
Rating 1 - Terrible. 27 out of 982 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Breathtaking
Stayed 10 nights in Jan 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Dining was excellent except for la Dolce vita The grounds were nice Excellent cover and shade by the beach which was great No surprises and got what we expected 1st time in all inclusive and would go back again.Could have better entertainment
Stayed 7 nights in Jan 2022

3/5 Okay

Liked: Cleanliness, staff & service
Its a good location for diving, the pickup point is only 50 yards away. This was my 5th visit and it seems they are cutting back to save money. The only way to get even the coffee restocked in the room was to call the front desk.They have even cut out the Mexican food at lunch. I am a Riu Diamond Class member, there is supposed to be a welcome gift and a greeting and automatic upgrade in the room, none of that happened. Its a shame because the staff and the location are fine.
Stayed 9 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome property with really beautiful surroundings right on the white sand beach. The room was spacious and very clean. the food was delicious and variety endless. Bar was working around the clock to keep vacationers satisfied, all our requests were granted in superior fashion. Especial thanks to the entertainment stuff working endless hours to keep boredom away and us to be happy. Wonderful job of the front desk as well.
Stayed 5 nights in Jan 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The hotel staff was friendly and accommodating. With Covid going on they made sure that everyone was safe and areas were clean. I had the best experience
Stayed 5 nights in Dec 2021