Blue Diamond Riviera Maya - All Inclusive Resort

We stayed a week at the property in Feburary. Very please! Beautiful setting and the staff was extremely friendly and very attentive.

The property is magnificent! The villas are huge and comfortable! The staff is very accommodating and eager to please! Presentation, quality of food, menu choices are excellent! Just needs a little improvement with details: champagne bottle & coffee cups left in room for 2 days; needed to call for them to pick up! also had to call twice for more toiletries! Other than those 2 minor mishaps, our overall experience was great!

Loved the room, the most amazing room I have ever been in. The grounds are gorgeous, food is good for a resort, the beach was nice (had a lot of seaweed but it may be the tide) the pool area was very nice but small. The bars were not lively and there is barely any music here (granted the system was broken the first few days we were there but when they fixed it they play very calm relaxing music). There are very few activities but we loved it, we were not looking to dance and play games we only wanted to relax and if that is what you want this is the place for you. The crowd was great as well, no loud drunks, no screaming just quiet and peaceful. The spa was great, you must visit the spa to really get relaxed.

We just spent four days at Bue Diamond and it has been one of the best vacations we've had, the hotel is beautiful and the rooms are very comfortable, spacious and modern, I personally loved the bathroom, which is almost as big as the room itself, with dual showers and sinks, and outdoor hot tub. We stayed at the Cenote Laguna Jr. Suite, which had a balcony overlooking the beautiful cenote, it definitely has a wow! factor as you walk into your room, where there is a bottle of champagne waiting for you. We enjoyed every moment of our stay, Darwin always made sure we had what we needed. The pools are small, but stunning, they have an infinity edge overlooking the ocean and they are open 24/7, which can be fun. The property has a pier with lounging chairs where you can sunbathe and then jump into the ocean when you are ready to cool off in the warm, turquoise water. Playa Del Carmen is a beautiful place, we went to Tulum one day, where you have the opportunity to see one of the ancient Mayan ruins, one of the last cities inhabited and built by the Mayas; walk around to learn a little about the history and end it with a dip in the turquoise waters below. While you are there you have to visit a cenote, which is a natural pit that exposes fresh water underneath, if you are in this part of the world, you definitely have to visit Tulum and a Cenote. Feliz Viaje!

Excellent design all around, incredibly facilities and spa, outdoor heated pool overlooking beach, amazing rooms and gorgeous spacious bathrooms! A real treat, we had an incredibly relaxed time. The staff is super friendly. Only criticism on our part was the food, it's ok but not great. The restaurants would benefit from a few more mexican dishes and the inclusion of lighter options, such as salads and vegetarian food. All dishes are quite heavy or cream-based.

The title says it all, we hoped for a good experience and they exceeded all expectations. Only one suggestion is if they made the roof top cigar bar-lounge a nicer more dialed up place with the lighting, seating, overall vibe to match the greatness of the rest of the venue.

I will go back. Highly recommend this Hotel for great Service, accommodations, food.

you have to wait to much to mobilize between a point to other

While not a bad place, Blue Diamond is hardly a luxury hotel. They are dreadfully understaffed, inconsistent with service and have frequent problems with the property (lack of hot water, phone and internet not working, leaks in the ceiling, etc). The staff is very well meaning but if you want anything, be prepared to ask repeatedly and wait. Many of the problems could be settled if they had more staff. To advertise themselves as a "luxury" hotel is asking for your patrons to be disappointed.