Ratings based on 382 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Posted Dec 4, 2013
for Everyoneby A verified traveler from Melbourne Australija
Posted Nov 28, 2013
for Everyoneby Mickey from Cleveland
Perfect locationPosted Nov 25, 2013
Pros: location, staff , everything
Cons: wish there was a swim up bar in main pool
Location: right downtown next to fifth avenue shopping
Wonderful friendly staff, great loacation, all around wonderful experience
for Everyoneby Jill from Louisiana
Great location in Playa Del Carmen.Posted Nov 24, 2013
Pros: Love the ocean front junior suite. The views were unbelievable.
Location: We love the location because we could just walk to 5th avenue where all he shops and resteraunts are located. We also took the ferry to Cozumel!
This was our 7th trip staying at the Gran Porto Real. We love the hotel and the location is great .
for Everyoneby Todd from Texas
Love this placePosted Nov 17, 2013
I have stayed at the grand Porto Real many times and it never disappoints. The over all experience was wonderful. If you are expecting a United States hotel however you will likely be disappointed. The flavor and hospitality in Mexico are unique but folks at the Grand Porto Real have it down to an art. This resort offers a big surprise from a culinary point of view. I was not expecting to eat great sushi in Mexico but the swim up bar at the pool on the fourth floor offers incredible sushi and it's all-you-can-eat. I think I must have eaten 2 pounds of smoked salmon in the three days I was there. The sushi chef is amazing and willing to get creative we had a blast hanging out at that pool bar stuffing our faces with sushi and drinking great tequila. The grounds and setting around the resort are amazing offering a diverse array of fabulous views and delicious eye candy. I highly recommend this resort and will be returning every time I Want relaxation at it best
for Couplesby BB from Massachusetts
DisappointingPosted Nov 10, 2013
Pros: The staff were fantastic, always friendly and customer service oriented, polite and bilingual.
Cons: Food, food, food Beach esthetic
Location: Great experience with Best Day Travel outing to snorkel with sea turtles, ride ATVs and explore the underground caverns - our guide, Noe - fantastic
We have traveled all inclusive in the past and have always found the food to be good and satisfying; we have also travelled in Mexico and always enjoyed fresh and authentic Mexican fare but this was not the case during this stay. Many of the dishes in the buffet were disappointing, bland and lacked the usual fresh Mexican style and flavor. Many of the snack foods involved 'hot dogs' (in tacos, mini buns, tortillas). The fresh fruit was abundant and great. The beach water is beautiful but the many sandbags and often overwhelming odor put a damper on the overall experience.
for Everyoneby Ron from Newport Beach,Ca
Nice hotel and close to town.Posted Nov 8, 2013
Great hotel in a great location with wonderful and friendly staff.
for Everyoneby A verified traveler from hitt
Posted Nov 7, 2013
for Everyoneby A verified traveler from new york, ny
Perfect locationPosted Nov 5, 2013
Great experience! Clean. Perfect location close to everything on 5th ave. not on noisy block. The beach however isn't the greatest lots of sandbags and very rocky. Staff was great but not good with giving out accurate info about the premises. Overall I enjoyed my stay. It is very family oriented. The royal hotel across the street is same owner and adults only. Will stay there next time
for Everyoneby pam from mineola texas
Nice hotel on beachPosted Nov 4, 2013
Pros: Most everything
Location: Located near ferry and tons of junk shopping
Hotel is on an unusable portion of beach. Sandbags everywhere. On this side of Mexico, the water is most times too rough to swim. Hotel rooms very clean. Standard room is just that.....standard but clean. Jr suites were roomy and the larger suites were really nice. Family had all sizes of rooms so I was able to see all rooms sizes offered in this hotel. Staff is great, food is average cruise ship type fare. Drinks were ok and there are places to mix your own. The suites had premium liquor dispensers in rooms that was measure out by the jigger. Daughter was married there and they treated the couple like royalty. Pool area small and cramped so get out and go see some sights. Overall everyone, 50 of us, were very pleased with location, hotel, services, employees and cleanliness. Would stay there again if I ever went back to Playa.