Ratings based on 485 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Exceeded expectations

Posted Aug 17, 2014
I was overall very pleased with this hotel. The staff was incredibly pleasant and accommodating. The food was good and there were a variety of activies which appealed to the various age groups. I would recommend this hotel to anyone!
2 out of 5
by A verified traveler from Mcallen,Texas

Not Air condition in alll instalation was to hot

Posted Aug 16, 2014
First and last time that I choose this hotel,for the same price I can get a better resort...
2 out of 5
by A verified traveler from Indiana

Fake beach

Posted Aug 4, 2014
The beach had all the sand bags showing with no sand on top. You have to walk to other resorts to enjoy the beach. Resort was pretty but could not walk out and enjoy the beach and the water was nasty in the cove. Disappointed. Will not recommend to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Awesome hotel

Posted Aug 4, 2014
Great hotel. Awesome staff and facilities. Only negative experience was being upgraded to the Royal (adults only section) and being woken up by angle grinders every morning from the adjoining construction site.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Just the holiday we needed!

Posted Aug 4, 2014
We had an amazing time at Gran Porto Real. The best room we could have ever asked for with the best views. We were automatically upgraded to a family room when we arrived which worked out so much better than the double room we had booked would have done. The staff were super friendly. The food is delicious. The drinks are great. We couldn't have asked for more. Loved it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale

Ok hotel

Posted Jul 31, 2014
Pros: The location and the staff. Our Ocean front room was great.
Cons: They really need to have a.c in their restaurants and front desk area, its pretty rough during the hot months
Location: Location is great and you will always find something to do, there are bars, restaurants, shopping and family activities all over.
The hotel was very clean and the staff is super helpful, we did not encounter any issues at all and our overall stay was great. There are two thing people should be aware of, there is no beach, you are ocean front but the sea has taken all the beach area they had so all you have is rocks so you have to walk 5 minutes in either direction to get to a beach where you can swim. This is more of a natural issue than anything else, because there was a beach there years ago but now its gone. You also need to know that only one of the restaurants has conditioning and it can get really hot while you are eating. For us that was a problem because with a 18 month old that did not go well and meals were a disaster. The food is good, it is a buffet primarily but it is fairly good and we had no issues at all with their food options and freshness. You will be right in the middle of town so there are many things to do and places to go, there is a shopping center and many restaurants and bars to explore.
3 out of 5
by A verified traveler from New York

Great hotel, awful beach.

Posted Jul 28, 2014
Pros: The location
Cons: Clean the beach
Location: Right off of 5th Ave.
The staff, grounds, food, and location were amazing. The buffet was not incredible, but it had plenty of options. I would not recommend this hotel for someone who wants a beach. There were rocks and sand bags everywhere. The sister hotel next door has a great cleaned beach and when we went next door to try and use the chairs, we were told that we needed to be part of the hotel. The sister hotel's guests had no issue using our beach chairs. I go to Playa del Carmen for the beaches and the images falsely advertised what we actually received.
2 out of 5
by A verified traveler from california

The beach it so ugly, dirty, rooms smell so bad

Posted Jul 27, 2014
Pros: Nothing
I was expecting to see a beautiful beach, a really 4 star hotel, but none of these. When you see nice pictures of this hotel do not believe it, those picture are from others luxury hotel, but not this one. Drinks, food are not a good quality, not even liquors. All of natural juices are from concentrate very cheap. Beds and pillows are so old. I am very disappoint about this hotel, I suppose to have a nice vacation but it was not it
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

Nice Hotel near the Ferry

Posted Jul 21, 2014
The hotel staff were very helpful and pleasant. We arrived early and although our room wasn't ready we were fine with grabbing our suits and going straight to the beach. When the room was ready, we were excited to see it and get unpacked and discovered a king bed instead of two doubles. We went back to the front desk and were told that they were sorry but that was not "guaranteed". My only concern with that was my confirmation indicated two double beds so that was disappointing. The manager did provide us with two roll away beds which ended up working well. We were within walking distance of the ferry to Cozumel which made it easy to get there by beach. Our final night we dined at Pesacadore and had a wonderful waiter, Salvador. The food was wonderful as well. Buffets were good but the food at this restaurant was certainly a cut above. Entertainment nightly was also very good. The performers were talented dancers and I enjoyed the variety of costumes and the pace of the shows.
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Not as expected

Posted Jul 16, 2014
Pros: Pool wait staff good & if tipped, they were very attentive to your drinks. Friendly staff.
Cons: Hotel should come up w/ a solution for pool lounge savers who throw towels on chairs & leave for hours @ a time. Need dining options w/ AC.
Location: Close to 5th st shopping & eats. The "beach front" @ this hotel ISN'T, had to go to property across street for beach w/ out erosion & sandbags.
3 adults traveling- the room I booked not available. Had to have roll away bed taking up floor space & what was described as ocean view was a far stretch. Had to go out on patio & crane to c water which was across street and beside property there. Some construction at hotel, although was not told when booked SPA massage package that the changing room/sauna/jacuzzi & showers were being used for both male/females. It was awkward & we ended up not using anything. No music or "zen"in spa...dirty, outdated & only two hard metal loungers for sitting.