Ratings based on 530 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Overall great experience

Posted Nov 28, 2014
Cons: Elevators are way too small
Location: Its right next to all the shopping on 5th avenue!
Nice hotel, great hotel staff, however I felt the food selection was limited. The beach is not the best, but the pool areas made up for that.
1 out of 5
by A verified traveler

Horrible Food

Posted Nov 26, 2014
Pros: Cleanliness.
Cons: FOOD and BEACH.
Location: Close to everything.
Beach smells and pool area gets the stink of sewer aswell. The food everywhere is awful as it is just reused and recycled from breakfast to lunch then to dinner and then last to snack bar. Hotdogs and soggy vegetables mixed into the breakfast buffet(gross). The alacarte is then used on the buffet and is the same night after night. This property is 3 star at best only because of location and cleanliness the rest is just nasty.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newfoundland, Canada.

Beautiful resort, great location.

Posted Nov 26, 2014
The resort had a perfect beach and the local shopping centre was only feet away. The resort was clean, everything worked as it should and it was in great condition. Would recommend this resort to anybody.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City, UT

Dream Vacation!

Posted Nov 23, 2014
Pros: I loved everything about this hotel!
Cons: How can you improve on perfection?
Location: Shopping is just a few blocks away, the Cozumel Ferry is a short 5 minute taxi ride from the hotel.
This is my second stay with this hotel this year. I loved it so much, I came back. Loved the room service, the pool, the beach, and the superior service I received!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Warm, fun hotel!

Posted Nov 23, 2014
Our second time back in 10 years. Same great place we remembered! Such warm, friendly staff, good food and drinks, great location, very clean and I'm picky!! We toured the new Royal next door and still prefer the Gran. Walk to town, the ferry and along the beach.Can't say enough great things about this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Family hotel right on the beach

Posted Nov 20, 2014
We went with a large group of friends and had a blast, the staff was great clean rooms and we walked right out onto the beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Illinois

Great resort with pool and beach within your reach

Posted Nov 20, 2014
Pros: very freindly staff, variety of food, proximity of pool and beach, activities althrough out the day, all the restaurants
Cons: available transportation to and from airport
Location: great location to 5th ave and pier to cozumel...
This is our first trip to Mexico. This is a wholesome, firendly, top notch place to relax. We had an awesome experience! Top of the world service! There is no need to go out of the resort. Excellent! Fun-filled stay! Great variety of deliciously cooked food! Family-friendly Staff love their work Room is always clean and kept! Fun fun fun fun fun fun fun fun fun fun fin fun fun fun fun fun
2 out of 5
by A verified travelerfrom boston

Hot water wasn't hot.

Posted Nov 19, 2014
There was almost no beach, the beach that was there was held up by sand bags. Hot water was warm at best and when we called the hotel they told us it was the "big machine" and wouldn't be able to be fixed. The bars throughout had no straws which was just weird. The one good restaraunt needed reservations and by the third day we were there the rest of the night were booked up. The "welcome package" they called me at 7:00 am for on the thrid day was actually just a ploy to sell time shares to their sister hotel. Other than that the staff was nice and the hotel was located close to fifth ave which was nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom OK

Clean resort, very nice staff, and great service!

Posted Nov 17, 2014
Pros: Clean resort, very nice staff, great service, small resort (you can easily make friends unlike at larger resorts).
Cons: The food is just okay, but it is what is expected for the price. The beach needs improvement, but you can walk 5 minutes to sit at a nice beach.
Location: 5th street (shopping district) is 1 block away, you can walk and get there within about 1 minute.
This was our second trip to this resort. Love it, mostly that it has the small resort charm. Staff is extremely friendly, they all say hello when you walk by. Drink service is excellent at the pool. Food is just okay. They do lots of activities at the pool during the day (to keep everyone entertained). This is not a party resort, as all of the bars close by about 1 am (however the 24 hour lounge has beer on tap and liquor available 24/7). We will most definitely go back to this resort, mostly because of the staff and the other guests that go to this resort. If you go multiple times you will more than likely see some of the same guests as a lot seem to be repeaters.
3 out of 5
by A verified travelerfrom Illinois

Nice hotel, great staff, horrible beach.

Posted Nov 15, 2014
Pros: The roof top swim up bar pool and sushi bar is a great place to hang in the morning as that is when sun hits it. no sushi in am...
Cons: Change up food options and FIX the beach.
Location: Parasailing off the beach is great. Walk on beach is nice as the beaches are much better once you leave this hotel.
The hotel was very nice and the staff was very helpful. However, I picked the hotel because I wanted to swim and play on the beach. The hotel beach was smelly, uncombed with sand bags everywhere with a large drop to water. The food was just ok.