Grand Sirenis Riviera Maya All Inclusive Reviews

We enjoyed our stay at the GS, but it was a little large for us. We are 58 and 60 and it required a lot of walking. Food was typical All Inclusive fare. The staff was great, beach good for snorkeling. Lots of families that seemed to be having a great time.

This is a nice hotel with with some neat features, but there are some areas that could definitely use improvement. If you are wanting a nice beach where you can walk along for miles, then this is probably not the hotel for you. The Mayan Riviera has some beautiful beaches, but we found it pretty windy. We've been to Mexico 7 times and this was our least favourite beach. On the other hand, the pools were nice. Swim up bars at both. Lots of staff doing games & entertainment. A hot tub would be such a nice addition for those cloudy, cooler days.

We had a great time. Excellent service, delicious food, beautiful beach

2nd time at this resort, like it very much will be going back again, clean, friendly, great service. 1st class treatment.

The grounds and beach area of this resort are nice, but where it falls way short is their organization and communication between staff and guests. We arrived to our room to find the safe and TV not functioning and the only phone that rang in our room was the one in the bathroom. Room was clean, but beds are not comfortable. Several times throughout our stay we would call to check on an activity or event to be told one thing, only to arrive to be told something else. This happened when calling the main operator and the concierge. Some of those issues to name a few were trying to schedule a bike tour, getting a shuttle service to places/events in the resort and our final "goodbye" was having our luggage nowhere to be found when our airport transfer arrived even though it had been scheduled for pickup over an hour before. Luckily our driver was patient even though this put him and us 20 minutes behind schedule. We also found that some staff would get argumentative during these mix-ups, as if to say you the guest are wrong and we are correct. Food here is OK, nothing spectacular. Do your research and homework when booking places in the Mayan Riviera as I know you'll find a place with better organization, communication and customer service than what we found here.

My son & I just returned from 4 days at the Grand Sirenis Riviera Maya. Although this is a very large resort complex, getting from one location to another is not that intimidating, especially if you take the short cuts. The best advice I can give is to get to know your concierges. Unlike other resorts, they have 2 concierges at a station that serves every 2 buildings. They are there to maximize your experience, and they can save you a lot of time, and provide you with a more personal level of service that overcomes the shear size of a large resort.

Me pareció una excelente opción para ir con la familia o en pareja, tiene muchas actividades, una buena relación costo/beneficio, el personal muy amable en todo momento, la habitación muy bonita, el único detalle es que la playa tiene muchos corales por lo que es incomodo al entrar al mar, después de pasar esto la arena y el mar son preciosos y que el agua de las albercas no esta climatizada y es fría. Un especial agradecimiento a Eduardo, cantinero del bar en la alberca, muy amable y excelente servicio.

Service in the Mayan beach lobby was great, service in the riviera lobby was terrible. Tried to double charge us for the room because my party checked out at two different times, poor communication between staff. No free wifi

Everything was excellent, the only complaint I have is that more than a few workers lack good customer service skills

Had a great two week stay. Food was excellent but got a bit tired after the two weeks. We had some excellent meals at the Japanese and Brazilian. Great bartenders and the drinks just don't stop coming. The only annoyance was the concierges. They start of great but don't want to let up on the push for timeshares. Got to a point where we were consciously avoiding them. Too bad, but I guess they are told to be pushy. I wouldn't return myself just because we's prefer to see new places all the time. Not commit to one. But I'd certainly recommend it to others with the above cautions.