Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Gold Crown Service!

Posted Jul 7, 2014
Pros: All Inclusive. Benefits as if we were members. The staff were extremely helpful and consistently provided us with help on excursions, reservations
Location: Snorkling, sea turtles, Cozumel, diving, pools, restaraunts, excursions, Mayan ruins
We were treated like royalty! the staff treated us as if we were members.
5 out of 5
Recommended
for Couples
by A verified traveler from USA

Friendly Staff

Posted Jun 30, 2014
Pros: Friendly staff, Pools, Pool Bars, Beach, Food, All was good
Nice resort, nice beach, nice pools, good food, friendly staff. Been to Riveria Maya more than 10 times, this was our first time here at the Grand Sirenis. All Hotels are different, since this was my first time staying atthe Grand Sirenis we were not sure what to expect. Check in was quick and the front desk was very friendly. Most all of the staff spoke english and they were nice. The Hotel design, Layout & Decor was different than other hotels we have stayed at and I thought that I might not like it. It turned out not to be a problem, it was just different. We will go back to this hotel in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice place for a resort

Posted Jun 27, 2014
Pros: The view and the beach
Cons: Hotel map of restaurant and service
Location: Great location near xcart
Everything is good except the service in some part.
5 out of 5
Recommended
for Families
by A verified traveler from geneva. fl

Posted Jun 24, 2014
Cons: I would personally prefer to see more meat based protein available at the buffet
Location: We traveled down the beach and visited a cenote. We were able to swim with stingrays, turtles and lionfish
This was my fifth trip to the Grand Sirenis and we enjoyed ourselves again. The facilities were clean and the staff was very friendly. The snorkeling out front was good, but the rough seas made visibility low. There was lots of friendly wildlife that loved to greet us. I've brought new people each trip and everyone has been pleased
4 out of 5
Recommended
for Everyone
by Alex from Salt Lake City, UT

Grand Serenis

Posted May 19, 2014
Cons: Beds!
Location: Xplor Fuego was really fun. Akumal beach, don't pay anybody to take you snorkeling. You don't need them too just walk south on the beach and go.
The hotel was nice and clean. The food was better than the resorts up in Cancun that I had been to the year before. Really the only downfall of this resort was the beds. Good night they are not comfortable at all.
3 out of 5
by Liz from Oregon

Location couldn't be better.

Posted May 12, 2014
Pros: Snorkeling and staff
Cons: Beds and food
Beds were horrible. Food wasn't great, just ok. The beef ie. ribeye, t-bone steaks couldn't be cut with a knife. The cove is great for snorkeling. Turtles, stingrays and lots of fish. The staff was friendly and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

HUGE hotel, staff is great. Close to beach.

Posted Apr 25, 2014
Pros: Beach is close by. Lobby area is very open concept. Buffet theme nights were a nice change from the same thing every night. Vegetarian options were ok
Cons: Lobby area should have fans. Live music in lobby shouldn't be in competition with show at the theater. Wedding food was not better than buffet food! :
Location: Disco is on site, but away from rooms so it's not disturbing. Spa on site, but in secluded area. Swim with dolphins ON SITE!
Friendly and helpful staff. Ibanue, Diego, & Saret especially! Staff come by and get drinks for you, and just check in with you, asking if you're doing okay. Security makes you feel safe and keeps an eye out for people who have had too much to drink! Health Bar was great! It was like having my nutribullet there! :D The hotel itself is MASSIVE (two hotels in one), so walking from place to place is far, but not something that would keep me from staying here again. Shuttle service is available. Each set of buildings had its own concierge to help you with anything and book a la carte restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great all inclusive hotel

Posted Apr 18, 2014
We met our son, daughter in law and grandchildren there and spent 10 days. Everything was wonderful. Beautiful natural setting with well groomed gardens. Comfortable shaded areas by all the pools and the beach. Many restaurant choices as well as buffets. Friendly staff . Lots to do for all ages. Very relaxing. However no free wifi available.
3 out of 5
by A verified traveler

Ok hotel....food is terrible.

Posted Apr 14, 2014
Pros: The pool and the lazy river where nice and clean.
Cons: The food.
Location: The only thing near by are the dolphin excursion.
Hotel grounds are nice. The food is terrible. There is no privacy in your room. You can see in the bathroom from the main part of your room where the beds are. Not good for a family.
3 out of 5
Recommended
for Everyone
by A verified traveler

Relax

Posted Apr 5, 2014
Overall relaxing. Not exciting. We were never allowed to use the snorkel gear