Grand Sirenis Riviera Maya All Inclusive

Stayed at Gr. Sirenis Feb 23- Mar 1. Hotel itself was just OK. Rooms were big but kind of shabby. Floors were super slippery when wet which isn't so great for a beach setting. Food was so-so. Some meals better than others. We really enjoyed the Mediterranean ala carte restaurant. Pools were huge and beautiful. Staff was wonderful... Very friendly and attentive. My favorite part of resort was the beach. Beautiful to look at and the snorkeling was fantastic. Easy to swim to parts of the reef right from the shore and amount and variety of fish we saw was amazing! Had to get to beach early if you wanted to get a spot in the shade, but if you can take the sun there were plenty of chairs. Since we have our own equipment we were able to snorkel every day, whenever we wanted, without the added cost of an excursion. It was great!

The staff was friendly and the rooms comfortable and clean. The beach was beautiful and great for snorkleing . We had no trouble finding a chair on the beach or by the pool. We enjoyed a tasty meal at the Mexican restaurant and found the beach side grill great for lunch and snacks. Again the staff could not have been more friendly or accommodating.

The staff was friendly and the rooms comfortable and clean. The beach was beautiful and great for snorkleing . We had no trouble finding a chair on the beach or by the pool. We enjoyed a tasty meal at the Mexican restaurant and found the beach side grill great for lunch and snacks. Again the staff could not have been more friendly or accommodating.

The hotel is clean and nice with good food. The staff there are very kind and friendly.

Third time at this hotel. First when they just opened, 7/8 years ago. Then again 5 years ago and again last week. It continues to go down in value as far as we are concerned. Was a 5 star when first opened and is now rated a 4/4.5 by most ratings. I think they may rate hotels slightly different than I do. The grounds are beautiful with gorgeous pools. The pools and lobby area have a roped off area that is now designated "VIP Club Members". These areas are for people that have bought into the time share concept. Yes, this hotel is now gone time share. Actually started about 4/5 years ago. A new twist that does not include a maintenance fee but does however charge you the all inclusive rate of up to "$200.00 per day per person. Everyone is charged for WiFi, charge for safe in room. Charge for French restaurant, $60.00 / person, definitely not worth it! With ordinary wrist bands, or "rabble" as they referred to it as, you received only cheap liquor in your drinks. Everyone knows the difference between a good quality gin or vodka and the cheapest stuff on the market. A few days in and everything tasted the same whether food or drink. The a la carte restaurant had good service but only the Asian seemed to surpass the level of "mediocre" food taste. Good value for families with young kids. Snorkel gear was less than worn out entry level. Bring your own!!

The hotel has a nice beach and staff are friendly. The food was plenty, but relatively limited for supposedly a 5* hotel, I would say 3*, for vegetarians 2* only. Gym in nice but a bit of a walk away, which is OK unless there is a downpour of rain. The internet is in my opinion next to useless, unreliable and for a hotel that has a business section...as an public speaker I would NOT hold a conference there. And we stayed for 2 weeks, so not just a blip. I don't accept that the internet was poor (we are talking 1 - 3 kB/s and at times none) due to full occupancy, that is their problem. For that reason I will not go back to this hotel. For people where this is less of an issue it is a nice enough hotel, nice beaches.

Food selections were very good. We have also thoroughly enjoyed unlimited cocktails at the pools and bars. The resort is an enormous territory situated amidst a lush rainforest. Evening walks were very pleasant. Everything is within easy reach -- and if you don't feel like walking, they have the golf carts to get you there. There is tennis, pool and table tennis -- all for free, no rental charges.

This is the first time in our life being in Mexico ( this is our 6 time in Mexico) and don't like staying there. The hotel is not big its huuuuuuge, a lot of people, no management at all, no idea how to provide service for people who choose your hotel for vacation. This is the case when quantity will never go into quality. This hotel definitely require huge improvement in everything.(starting from the closed door to the toilet area in the room, some nice not metal chairs on the balcony, new chairs on the beach, and a lot more..... The food i mean menu is very primitive, no representation of food at all. It looks like random people are providing services. They don't know what are they doing, why and even how to serve the clients. The beach chairs are old and dirty, the music at the pool is loud and the same every day long.There is no free Wi-Fi area at all. You have to pay for Wi-Fi $47 for 2 weeks stay.... but be ready for this....??? Even if you pay.... it does not work. Very rear people speak English, but if it gets to smth like why wi-fi doesnt work noone understant what you are talking about... So for this hotel just one word DISASTER & HORRIBLE

I was looking for a simple four day break alone which would not require much in the way of extra effort once I arrived at my destination. I wanted to relax for the most part, but was looking forward to some snorkeling and a little bit of site seeing. I found Grand Sirenis to be convenient in that snorkeling was possible right off of the hotel. Akumal and Tulum were not far away, and there were many options for other excursions if one felt so inclinded. There was a beautiful beach front, several pools, a lazy river and other activities available on site.