Ratings based on 77 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Quick solo trip to Mexico for relaxationPosted Nov 30, 2013
Pros: Clean and spacious rooms, very helpful staff, more to eat and drink than anyone could possibly ask for, pleasant beach front. Did not feel crowded
Cons: more indoor activities in case of rain, more flexibility in term of when tennis courts and bicycles were allowed to be used
Location: One hour's drive south of the Cancun airport. Five to ten minute drive from Akumal and Yal Kul lagoon. Twenty five minutes drive to Tulum.
I was looking for a simple four day break alone which would not require much in the way of extra effort once I arrived at my destination. I wanted to relax for the most part, but was looking forward to some snorkeling and a little bit of site seeing. I found Grand Sirenis to be convenient in that snorkeling was possible right off of the hotel. Akumal and Tulum were not far away, and there were many options for other excursions if one felt so inclinded. There was a beautiful beach front, several pools, a lazy river and other activities available on site.
for Everyoneby Joe from Colorado Springs
Sun, sand and relaxingPosted Nov 29, 2013
Pros: Excellent amendities and modern design. Grounds were spotless and well maintained.
Cons: If I had to choose it would probably be the food service staffing - fewer tables, concentrate on guests.
Location: Location is remote, requiring either a rental vehicle or outside tour agency/bus to get around.
Excellent facility but you better be in shape. It has all the amendities but you will walk to get to them.
for Everyoneby Mary from La Jolla, CA
Stay in Grand Sirenis Hotel in River MayaPosted Nov 7, 2013
Pros: The opportunity to sample different restaurants. The only one we had to pay for was the French one and I would rate it as the poorest of the group.
Cons: Better attention to the noise level especially in the evening when we met for cocktails. We could not hear ourselves thinking not to mention talking.
We requested 1 king bed but got two double beds and also to be on the same floor as my brother or at least in the same building. We were quite a distance from his building. The staff were very accommodating and friendly. Food was good but the music in the lobby and in the Theater was deafening, it was too loud. Same for the music at the pools. This hotel seems to cater for the younger crowd but there were a lot of seniors staying there - 60 to 80 years of age. We were with a group for a wedding and there were teenagers, couples (aged 30 - 45) and seniors but we all mixed well and had a good time.
for Everyoneby doug from MD
Snorkeling, scuba divers paradisePosted Oct 31, 2013
Pros: Great gym, workout rooms with spa in same building
Cons: The internet room wasn't particularly user friendly for English speakers but I see most people with their I pads and phones that seemed to be working
Location: Scuba dive and snorkel right from the hotel beach, side trips to major theme parks are 20-30 minutes away
Amazing resort, very friendly bilingual staff, premises are very well kept, great service throughout, great specialty restaurants, good variety on the buffets, good snorkeling on premises as well as two dive shops, the only drawback is that it is somewhat isolated from shopping and nightlife for the party goers. If that's your priority, better to stay in Playa del Carmen or Cancun
for Everyoneby J from Ohio
We enjoyed our time, but...Posted Oct 22, 2013
My wife and I enjoyed our stay. The hotel is older, but has been kept up ok. Room was nice, food was good, service was great. The hotel beach area is very nice. The only issue we had is that we were "picked" by our concierge to take part in the Grand Bahia Principle 49th anniversary promotion event. Knowing how these things work we hesitantly accepted the offer (food, massages, gifts). I then looked up on the internet what the details were and it turns out every year they celebrate their anniversary all year around by trying to sell people some sort of membership that will save them thousands on vacations. We decided to check it out but with very little patience for anything sketchy. Well, 5 minutes into it a receptionist is wanting to know what I do for a living, wanting to see credit cards that I brought (each separate card shown would enter us into a raffle to win a free vacation for both us and our concierge). We got up and left. It's sad that they believe this is an effective way to have people continue to use their hotels, rather than just the experience. It left a bad impression on us to what otherwise was a fabulous experience.
for Couplesby july from chihuahua
too big and bad beachPosted Oct 8, 2013
Pros: all inclusive.
its a very big complex, about 20 buildings and if you´re traveling with friends, they may be in a very far away room from you. Everything is FAR from your room: pool, lobby, restaurants, etc. Walking is not enough, you should use golf cars but there are few, so waiting times are long.
for Everyoneby Kristy from Texas
Very pretty resort.Posted Sep 29, 2013
Pros: Friendly staff.
Cons: Beds could be more comfortable.
Location: Went on excursion to Xplor which was just 20 minutes away. Several other parks were nearby.
Paid to upgrade to ocean view, but couldn't see the ocean from the 2nd story for the trees, and bathroom ceiling had a leak. Moved to 3rd floor room next day with nice view and no leak. Beds are very hard however. Grounds very pretty and clean. Friendly staff. Snorkeling area.
for Personal Eventby A verified traveler from huntington wv
centraly located for the best of tours.Posted Jun 7, 2013 on Hotels.com
Had a wonderful time, the staff was very helpful in all my ventures. Well... they did forget to put a trash can in my room. I had to turn on all the lights in the middle of the night just to use the restroom.... it kind of blinds you when they could simply put in an night light in the restroom. However...my stay was memorable and I had a great time and will return on my next trip...also I will refer you to my friends.
for Everyoneby Jessica
Good Choice!Posted May 29, 2013
Cons: The bed
I really enjoyed the stay, great views and people! I would do it again next year same place! Only complaint is the bed was a little firm for my liking other then that I don't have anything bad to say. I was sad to leave :(
for Everyoneby A verified traveler
Great with infant. Large hotel but designed well.Posted May 26, 2013
Pros: Lots of variety
Cons: Concierge service. Pushy about time shared
Location: Far from airport but worth it. Beautiful beache, pools, and very easy to walk from place to place even though large resort. Great shuttle service.
Amazing experience. Was there with baby. Room was very large, but uncomfortable mattress. Maids never refilled toilet paper. Concierge were more sales people than helpful. I ordered for an iron, more toilet paper, towels, on all different occasions and never received any. Had to steal toilet paper off of maids cart which was strange that they had it but never refilled. Food was great, great pools, and beach. I would go back!