Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Texas

Nice, mid-level, All-Inclusive

Posted Aug 15, 2014
Pros: The rooms are nice and big. We really enjoyed all the wildlife around the resort...iguanas (big ones), racoons, and several other animals
Cons: The food could be upgraded. The AC in the restaurants should be upgraded.
Location: We loved going on an excursion to tour the cenotes around Cancun.
We just returned from our 5-night stay yesterday, August 14th. Before we departed for our trip we read a LOT of online reviews so we knew going into it that this would probably not be the nicest place and that it wouldn't be the worst either, so our expectations were tempered a bit. You will have a GREAT time here if you are not an overly "picky" traveler. The staff is very pleasant and eager to please. The grounds are beautiful, and the rooms are nice. The food is pretty typical of properties in this price range...it all looks really good, but tastes rather mediocre. I didn't taste anything terrible, but I also didn't taste anything great...just kind of middle of the road. It's the kind of food that you would be disappointed in if you ordered at a nice restaurant at home, but since you aren't getting a bill at the end of dinner you accept it. We have stayed at a super nice all-inclusive in Turks & Caicos and we have stayed at a dumpy all-inclusive in Jamaica.....this I would put right in between. I would consider this a good "value-priced" resort. The weather is VERY humid and every day is in the high 80's to low 90's so it feels very hot. Of coarse this is not something the resort can control, but unfortunately the air conditioning in a few of the restaurants just weren't adequate and we found ourselves uncomfortably warm during dinner a few nights.
3 out of 5
for Everyone
by A verified traveler

grand sirenis july 21-29

Posted Aug 1, 2014
Our second time at Grand Sirenis love the grounds ,beach for snorkeling ,staff was nice and very good .Food was terrible especially the Mexican ala- carte,Japanese was good the steakhouse was just ok. The buffet was below average but, Roberto was excellent and deserves a shout out. Our room 1729 was good, close to pool,second floor maid service by Francisco was excellent another shout -out .The only thing about room I hate is lack of privacy in bathroom. We have been married 30 years and a fan in the bathroom is a must!! there is nothing romantic about an open bathroom.Our friends first time at Sirenis hated everything food, housekeeping service ,rocky beach not soft sand but they loved the dolphin experience which I HATE and don't believe the dolphins should be in cement pools.Everyone cares so much about the turtles yet have no problems locking up the dolphins.Sirenis should have spent the money upgrading the food not adding dolphins. I wont be back its time to try somewhere else with better food,rooms and no dolphins just my own personal opinion
5 out of 5
for Everyone
by A verified traveler

Gold Crown Service!

Posted Jul 7, 2014
Pros: All Inclusive. Benefits as if we were members. The staff were extremely helpful and consistently provided us with help on excursions, reservations
Location: Snorkling, sea turtles, Cozumel, diving, pools, restaraunts, excursions, Mayan ruins
We were treated like royalty! the staff treated us as if we were members.
5 out of 5
for Couples
by A verified traveler from USA

Friendly Staff

Posted Jun 30, 2014
Pros: Friendly staff, Pools, Pool Bars, Beach, Food, All was good
Nice resort, nice beach, nice pools, good food, friendly staff. Been to Riveria Maya more than 10 times, this was our first time here at the Grand Sirenis. All Hotels are different, since this was my first time staying atthe Grand Sirenis we were not sure what to expect. Check in was quick and the front desk was very friendly. Most all of the staff spoke english and they were nice. The Hotel design, Layout & Decor was different than other hotels we have stayed at and I thought that I might not like it. It turned out not to be a problem, it was just different. We will go back to this hotel in the future.
3 out of 5
for Everyone
by A verified traveler from california

Nice place for a resort

Posted Jun 27, 2014
Pros: The view and the beach
Cons: Hotel map of restaurant and service
Location: Great location near xcart
Everything is good except the service in some part.
5 out of 5
for Families
by A verified traveler from geneva. fl

Posted Jun 24, 2014
Cons: I would personally prefer to see more meat based protein available at the buffet
Location: We traveled down the beach and visited a cenote. We were able to swim with stingrays, turtles and lionfish
This was my fifth trip to the Grand Sirenis and we enjoyed ourselves again. The facilities were clean and the staff was very friendly. The snorkeling out front was good, but the rough seas made visibility low. There was lots of friendly wildlife that loved to greet us. I've brought new people each trip and everyone has been pleased
2 out of 5
for Personal Event
by Ho from Canada

Disappointing - never come back

Posted May 22, 2014 on Hotels.com
Bed sheets and pillow sheets were dirty when we checked in. We had to phone few times to have them changed. Poor shuttle service within the resort. No free internet anywhere in the resort which is a basic need for travellers on these days. Internet was very expensive and people who paid said it did not work well (very slow and connection was terrible). Front desk staff were not helpful. Room service food was terrible (cold and fruits were not fresh when delivered). A paid wedding dinner was terrible. Fruit juices had too much water and the same fruits were served every day. This is the worse resort that I experienced. We will not come back here.
4 out of 5
for Everyone
by Alex from Salt Lake City, UT

Grand Serenis

Posted May 19, 2014
Cons: Beds!
Location: Xplor Fuego was really fun. Akumal beach, don't pay anybody to take you snorkeling. You don't need them too just walk south on the beach and go.
The hotel was nice and clean. The food was better than the resorts up in Cancun that I had been to the year before. Really the only downfall of this resort was the beds. Good night they are not comfortable at all.
3 out of 5
by Liz from Oregon

Location couldn't be better.

Posted May 12, 2014
Pros: Snorkeling and staff
Cons: Beds and food
Beds were horrible. Food wasn't great, just ok. The beef ie. ribeye, t-bone steaks couldn't be cut with a knife. The cove is great for snorkeling. Turtles, stingrays and lots of fish. The staff was friendly and very helpful.
4 out of 5
for Everyone
by A verified traveler

HUGE hotel, staff is great. Close to beach.

Posted Apr 25, 2014
Pros: Beach is close by. Lobby area is very open concept. Buffet theme nights were a nice change from the same thing every night. Vegetarian options were ok
Cons: Lobby area should have fans. Live music in lobby shouldn't be in competition with show at the theater. Wedding food was not better than buffet food! :
Location: Disco is on site, but away from rooms so it's not disturbing. Spa on site, but in secluded area. Swim with dolphins ON SITE!
Friendly and helpful staff. Ibanue, Diego, & Saret especially! Staff come by and get drinks for you, and just check in with you, asking if you're doing okay. Security makes you feel safe and keeps an eye out for people who have had too much to drink! Health Bar was great! It was like having my nutribullet there! :D The hotel itself is MASSIVE (two hotels in one), so walking from place to place is far, but not something that would keep me from staying here again. Shuttle service is available. Each set of buildings had its own concierge to help you with anything and book a la carte restaurants.