Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom monterrey nuevo leon

Hotel muy bueno, bonito y relajante

Posted Dec 19, 2014
Pros: El hotel es muy bello muy buen servicio
Cons: Amenidades
Location: El lugar está precioso me encantaron las camas de la playa. El servicio a playa es vip nos atendió Alfonso en varias ocasiones y súper buen servicio
Fui hace unos días del 12 al 17 de dic a festejar mi aniversario, la verdad el hotel está muy bonito, el servicio es muy bueno, la comida también es muy rica, el servicio a cuarto de lo mejor que e vivido te llevan hasta tu propia mesa redonda montada toda linda las bebidas también están muy bien, me gustaría que en el cuarto incluyeran pasta dental y crema para rasurar. Me gustaría que no te obligarán a firmar una tipo cuenta de lo que consumes donde a párate dice propina voluntaria, donde se supone que esta incluido ya. Los muchachos se esmeran tanto que a todos les dimos pero es incómodo. Al hotel le faltan muchas amenidades como canchas de tenis, golfito, billar etc Otra cosa con el cual no tuvimos problema pero no es grato es que después de entregar el cuarto a las 12 se supone que ya no tienes derecho al todo incluido ósea como porque...?.. Yo pague cada noche al mismo costo como porque el día de mi partida me quieren correr a las 12¿ Pero les comento nos dieron un pase algo así y pudimos seguir con los beneficios ya que mi vuelo salía súper noche Lo no tan bueno que les comento, es un comentario ya que no tuvimos ningún problema con nada todo se nos concedió. Mi restaurante favorita Frida después el senlin el piaf no me encantó pero el restaurante está bruto Otra cosa que no me gusto esque un día que fuimos a cenar a luca me dan una carta de vinos con cargo extra oses el costo de la botella el cual no lo pedí sólo quería los que incluía y nadie sabía que onda.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Plottier, Neuquen

Muy bueno

Posted Dec 7, 2014
El hotel es hermoso, todos los detalles bien cuidados. Gastronomía excelente. El SPA una bellesa. Muy recomendable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

First class experience.

Posted Nov 30, 2014
The level and quality of service was excellent. Great selection of restaurants. Most were excellent while some were just ok. But Piaf, Bistro, and Frida were a cut above.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

It was perfect location for me

Posted Nov 30, 2014
Hotel staff was outstanding Hotel layout outstanding impressive Food was the best all restaurants
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Breathtaking

Posted Nov 22, 2014
Wonderful staff. Exceptional service. Amazing unforgettable experience.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you Doreen. Our goal is to create satisfied comments such as yours!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Best First Impression in Mexico

Posted Nov 19, 2014
Pros: The amenities, location and the quality of food. Cucina food experience is out of this world. Steak at the Bistro is outstanding.
Location: Ease to make dinner reservations.
This was our first ever experience in Mexico and we were blown away with the service level that seems to be the core culture at Grand Velas regardless of who you come across. Every single staff at Grand Velas make you feel like a royalty. You get treated with kids gloves every where you turn.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you John for pointing out our level of service. And you are right that it is a priority for us to provide a personal and proffesional attention toward all of our guests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom morelos, mexico

el mejor hotel de Mexico sin duda

Posted Nov 15, 2014
Pros: por supuesto que si
Cons: seguramente que si
Location: muchas opciones para jugar golf
fantástico todo los restaurantes magnificos y la atención de primera
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Mil gracias por haberse compartido sus comentarios con todos en Expedia. Esperamos que pueden regresar en un futuro para disfrutarse en este lado de paraíso. Saludos!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington State

Great place for relaxation and some caveats

Posted Oct 11, 2014
Stayed at the Zen resort. Great welcoming environment. Relaxing. pampered. Spa too expensive for what they offer, though. Excellent restaurants, although food somewhat scant in some of them (Piaff and, De Autor). Quality of drinks intermediate. Beaches resorts with excellent infinity pool and wet bar. Azul and Lucca best places to eat. Watch out at Piaf restaurant with sommelier trying to have you choose from an expensive list of wines not included in the "all inclusive". "All inclusive" should also include spa serpvices for more moderate prices or a try for free. Quality of "de la casa" wines and Caba (champagne) pretty low. Overall great experience for reconnecting with significant other. Very satisfactory place to spend a week.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom m

Best hotel ever...

Posted Oct 4, 2014
Love the staff and the hotel best resort I ever been too
Comment from Hotel Management
Nov 26, 2014 by Manager, Hotel Management
Thank you Sr. Morillo for selecting Grand Velas and please note that the pleasure was ours in hosting you and your fine family.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Excusite Experience

Posted Oct 3, 2014
Pros: The service The food amazing. I am from NYC and enjoy fine dining. The restaurants truly are unique and unlike the typical all inclusive experience
Cons: Have coconuts available to drink Allow your butler to check you out for your depature
Location: Didn't need to leave the resort
Great staff, location and area. The staff treat you like royalty and if you are celebrating something they make the extra effort to acknowledge you.