Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful Hotel with excellent services

Posted Jul 21, 2014
Pros: Hotel was beautiful (spacious rooms). Nice facilities - pools, gym and spa. Nice beach.
Cons: Teen club - more arranged activities for ages 12-up.
Location: Tulum, Zip lining, Jungle adventures
Stayed at Grand Velais in July 2014. Staff services from the front desk, restaurants, and concierge was excellent. Rooms were clean and spacious. Food offerings at the buffet and restaurants were great. Shuttle services were always fast and staff pleasant. Maid service was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Humboldt County, California

Unbelievable experience!!

Posted Jul 18, 2014
I generally loath all inclusive resorts, but Grand Velas takes comfort to the next level! I'm a picky broad and was overjoyed with every aspect of our stay! We actually came to the resort two nights in a row to have dinner at some of their 9 fabulous restaurants and decided we wanted to move hotels. Seriously looking forward to returning! I promise you WONT REGRET coming here!
5 out of 5
Recommended
for Families
by A verified traveler from Austin, TX

Beautiful family friendly hotel

Posted Jun 29, 2014
Pros: The service was top notch everywhere from check-in to wait staff. The grounds were amazing and there was a beautiful view everywhere we went.
Cons: Definitely the food quality. The presentation of the food was beautiful but the quality was very average.
Location: Beautiful beaches-water sports, snorkling, scuba, etc.
Amazing hotel, amazing grounds, amazing and very accommodating staff! The only thing that did not live up to our expectations was the quality of the food. The presentation of the food and the service was top notch, but the overall quality was very average. Jorge at Azul was super especially with our picky little eaters. Overall a great experience and we plan on returning!
5 out of 5
Recommended
for Everyone
by A verified traveler from franklin square, ny

Posted Jun 25, 2014
It was paradise! Staff was amazing and the Spa was second to none and simply breathtaking. The food was great and everyone was willing to help. The only thing I could say negative was...I have issues with wifi and faceTiming back home. They kept having to come and call tech support and reconnect so I could FaceTime. Other then that...this is THE place to stay!
5 out of 5
Recommended
for Everyone
by lisi from miami

Best vacation ever

Posted Jun 19, 2014
Amazing service!!! Can't wait to go back! Clean, good food, spectacular kids clubs fun for everyone in the family ;)
4 out of 5
Recommended
for Families
by family R&R from chicago, il

nice hotel - definitely 4 - 4.5 star quality

Posted Jun 1, 2014
Pros: great location, beautiful rooms, excellent restaurant options
Cons: service staff - aside from the concierge service and the restaurant staff
grand velas is a very nice hotel in playa del Carmen area - we have stayed at many hotels including one and only palmilla in cabo, the tides in playa, ritz carlton in cancun, etc... - it was nice but not the caliber of a true 5 star experience - the concierge service and restaurant staff are a 5/5 as they are well trained with customer service - one downfall is the pool staff - they were not helpful and unenthusiastic - when we asked if our family could sit down they simply said sure go ahead or nodded their heads - they did not bring us towels or set up our chairs, etc... it's pretty much every man for himself at the pool for towels, setting up, moving chairs, putting up the umbrellas, rare opportunity to order food, drinks, etc... there were no offers to provide our 2 year old toys, water to drink, etc.. also the swim up bartender appeared very annoyed at all the kids ordering milk shakes - we were also bothered by a call from the hotel to sit for a 30-45 minute session and in turn get a $150 discount and free future rooms - this sort of solicitation was never encountered at our other 5 star mexico hotels
5 out of 5
Recommended
for Everyone
by Merrily from San Antonio, TX

Posted Jun 1, 2014
Pros: Absolutely Everything!!! The room, food, service was outstanding!!!
Cons: nothing
Location: In our case, we were away from most things, however, the resort could make arrangements for anything & everything you were wanting.
FANTASTIC!!!! I went on the trip without any preconceived ideas about the hotel. The staff was extremely accommodating and always said hello when passing in the hallway or restaurants. If the staff thought you may be in need of something, they never hesitated to inquire if I needed help with anything at all. During the entire stay @ the resort my every need was addressed and taken care of. I am definitely recommending this resort to all of my friends!!!
5 out of 5
Recommended
for Couples
by Bunny and Mumu from Miami, Florida

The luxury is in the details

Posted May 29, 2014
Pros: Every thing! We are very picky travelers and there was absolutely nothing we did not like.
Cons: More staff to provide drink / food service at beach to reduce wait times.
Location: The resort is located within 15mins car ride to 5th avenue, where multiple stores, restaurants and night life can be found.
We stayed at the Grand a Class section in a very large sized and we'll equipped suite with amazing ocean front view. The entire resort is even more spectacular than it looks on the website and the videos. Staff truly cater to your needs and pay attention to the smallest details ensuring a fabulous stay. The food is the best we've ever tasted compared to other all inclusive resorts, and we have been to quite a few 5 star resorts in Mexico and the Dominican Republic. There is limited night time activity, just a Sports bar that stays open until 3am. So if you are looking to party hard, you either have to take a cab off the resort or stay some where else. If you are looking for a top notch, elegant place to truly disconnect, be pampered and enjoy quiet romantic time with your significant other, then this is definitely the place to come.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great choice for a last minute getaway

Posted May 27, 2014
Pros: the staff, the quality, the variety, the food, the quality of the drinks, the spa was amazing
Cons: Nothing.. everything was perfect!!
Location: The pyramids and underground cave diving
It was a great hotel, with an amazing staff willing to cater to our every need.
5 out of 5
Recommended
for Everyone
by Steve from New York, NY

Excellent Experience

Posted May 26, 2014
The Grand Velas is an amazing hotel. This is a perfect romantic getaway and you will be treated like a king and queen. Everything from the staff, rooms, food and alcohol were excellent.