Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jul 28, 2015
My family n I stayed in Grand Velas Zen section. We really enjoyed our stay it was the best 5 star I have ever stayed. The only thing we were disappointed was the allgy seaweed at the beach but the ocean is sicked and there was nothing you can do about it. It happened all along of the Gulf of Mexico. Really like this hotel a lot.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Nice hotel

Posted Jul 27, 2015
Facilities and staff are awesome! We stayed at the grand class section which had excellent service and staff!!! We spend half a day at ambassador section which was not as good!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Beautiful hotel and amazing views

Posted Jul 17, 2015
The staff was amazing , very friendly and helpful. The restuarants were one of the best parts of the hotel . And the access to all of the pool areas was really nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing resort

Posted Jun 26, 2015
Pros: Food, rooms, pools.
Amazing resort, the food, the pools, the rooms and spa were all excellent!
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
Thank you so much for sharing your excitement on an amazing getaway at Grand Velas. It will be our pleasure to welcome you back as we invite you to relive a getaway beyond all compare
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Best place ever!!!

Posted Jun 12, 2015
I will go back every year!!!!! Best all inclusive in the world!
Comment from Hotel Management
Jun 16, 2015 by General Manager, Hotel Management
Thank you very much for spreading your enthusiasm. It is my commitment to keep making of Grand Velas the best all-inclusive in the world. It will be our pleasure to welcome you for many more years to come. All my best. qqq
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Awesome truly 5-star hotel in Riviera Maya

Posted Jun 12, 2015
Grand Velas is great truly 5-star hotel. I was there with my family in early June which is considered a low season, so we could enjoy the great pools, the beach and the restaurants without the crowds. The hotel has two locations - one on the beach (Ambassador), and another one (Zen) about a half a mile from the beach, in the jungle. The hotel provides a super-efficient shuttle service between the two locations. The rooms are very large; we stayed in Ambassador and were just a stone's throw away from the ocean. Most restaurants require a reservation and provide a top-tier service and great menus. The only minor downside is the ocean which is very shallow and there are stones and weed in the water. The beach itself is white sand and very enjoyable.
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
Thank you very much for your lovely description of Grand Velas. I am really pleased to know you truly enjoyed our five-star service and overall product. The great menus at our haute-cusine restaurants are designed to enhance an already luxurious experience. I hope you will son find de opportunity to revisit as we cater for a one of a kind 5 star getaway. All my best
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel but beach not so nice

Posted Jun 7, 2015
Cons: Don't waste your time on going to the Mexican restaurant it was pretty bad. Another thing that I was not happy about was the hotel transfers.
Fantastic hotel with great staff. The facilities are superb and so is the staff. Rooms are very clean and comfortable. Only downside to the hotel is that while the sand is beautiful unfortunately the beach in pretty bad, don't go by the pictures. It is full of seaweed and not very pleasant at all. Since I normally pick my vacations based on the beaches, this was a great disappointment. Another area where I thought they could improve on was activities. There is very little to do, most good activities are not included and at night there is absolutely nothing to do except go to a bar. A little entertainment would go along way. Finally, the food. Not the best I have had in Mexico and not the worst, just ok. A bit disappointed with the quantity and quality of the buffet. While the restaurants are much better they are also not great. For our group we thought the French was the best, followed by the Asian and then the Italian. The Spanish that everyone raved about I thought was just ok.
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
Thank you for your comments César. I am very pleased that you found Grand Velas to be a “great hotel”. Our staff certainly makes a difference caring for guests’ needs and granting every request as you simply unwind. I regret that during your visit some seaweed could be found on the shores. This is a seasonal phenomenon and it affects all resorts at Riviera Maya. During that particular time we reinforce our efforts to maintain the seaweed away from our shores so our guests can fully enjoy our white sand beach. In terms of entertainment we have added new and exciting activities and recently opened our teen’s club to make sure all of our guests have a great time. We are also constantly updating our menus to ensure our valued guests enjoy the fine dining experience at each of our restaurants. We strive to deliver a high-end all-inclusive experience and nothing will please me more than to have the opportunity to welcome you in the near future and eclipse your expectations. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Very Consistent EXCELLENT Service

Posted May 30, 2015
Pros: EVERYTHING
Cons: Can't think of anything
Could not have been happier with this vacation. Class Act:)
Comment from Hotel Management
Jun 16, 2015 by General Manager, Hotel Management
Thank you Glen for such a warm review. Knowing you couldn't be happier with your Grand Velas vacation experience is our best compliment. I am very glad to know the excellence in service was what enhanced your experience. When the need for a vacation beyond all compare arises Grand Velas will be honored to welcome you back. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Zen pool suite was a waste of money.

Posted May 28, 2015
Had to change rooms at the Zen building. Pool suite is a waste of money. Majority of the plants were weeds. Bird droppings on our deck and in our pool 4 out of the 6 days. Had to ra use attention to the staff 4 times. I stayed in the grand class with my wife 2 years ago and was a much better experience.
Comment from Hotel Management
Jul 11, 2015 by General Manager, Hotel Management
Thank you for returning to Grand Velas. I much regret that our Zen section did not quite eclipse your expectations. Based on your experience we have put more emphasis in the cleaning of our terraces and plunge pools sepecially in the Zen section. I hope you would allow us to continue being your hosts as the opportunity arises. All my best,
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

the best in play del carmen

Posted May 27, 2015
Pros: foods, cleaniness, beaches, and view
Cons: the pool in our room can be cleaner..
excellent hotel .all the restaurants are great except c. authur..didnt care much for the 8 courses meal. excellent staffs and hotel... we stayed at the grand velas.. so the beaches are beautiful..quite and adults only..highly recommend it .love the spa.. and I'm a guy.. the best i ever had and price are very fair.
Comment from Hotel Management
Jul 11, 2015 by General Manager, Hotel Management
Thank you very much for your animated review and kind recommendation of Grand Velas. I am very pleased to know or resort was able to surpass your expectations in every aspect. To know you found our haute-cuisine venues to be "great", the staff to be "excellent" and our SPA "the best" you have been to is by far the best compliment we could recieve. It will be our pleasure to continue to cater for the best getaways in Playa del Carmen for you and the family. Best wishes