The Royal Suites Yucatan by Palladium All-Inclusive Reviews

Beautiful landscaping throughout the entire resort. Pictures only captured 1/3 of the beauty. Extremely comfortable beds(we stayed in Royal Suites). Amazing dining/restaurants-- my wife has Celiac's disease(no-gluten diet) She and I were both amazed at the options she had here-- both at the ala carte and buffet meals. The staff was helpful in pointing out what was ok/not ok for her to eat. Like I said- we were very impressed with how they were able to handle her specific diet needs! The only place it was hard to get food for her was at the snack bars. The evening shows were nice to sit and watch along with the live music before and after. It was entertaining to hear their version of our American songs along with some of theirs. The waiters and staff overall were very kind and accommodating throughout our stay. Nice clean large beach with multiple large areas for swimming.

Stayed with my wife for 4 night Jan 2015. The hotel is badly in need of maintainace and upkeep. The food at the buffets was poor. Some of the a la cart meals were much better. I would rather have paid a little more for furniture without stains and better food.

Once again we had a great time at this resort. The staff are great!!! Can't wait to return.

Very nice resort, 1 hour south of the Cancun hour, I would stay here again.

The adult only section is definitely the wAy to go. Our only issue was the distance to the beach but we could easily find a driver to take us to the private beach cabanas.

We loved the royal suites....so worth the extra money!!! Amazing staff. Food was ok, not great...but otherwise an amazing place!!!

Unsere Erwartungen an dieses Hotel wurden eigentlich in jeder Hinsicht erfüllt, bzw. oft übertroffen. Die Junior-Suite ist schön großzügig und wirklich elegant möbliert. Die Sauberkeit ist perfekt, die Zimmer werden täglich mehrmals gemacht. Ständig wird man durch kleine, liebnswerte Details überrascht... Die Klimatisierung ist etwas schwierig und es war immer etwas feucht, aber schließlich befindet sich die Anlage im Mangroven-Dschungel direkt am Meer. Wer das nicht akzeptieren kann, der ist an diesem Reisziel falsch. Die gesamte Hotelanlage des Grand Palladium ist schön, aber die Royal Suites heben sich in vielen Details nochmals ab. Die Restaurants sind allesamt erstklassig, besonders hervorzuheben ist "El Jardin", das den Gästen der Royal Suites vorbehalten ist. Service uns Speisen lassen einen oft staunen. Wer hier etwas zu beklagen hat, der sucht das Haar in der Suppe bzw. sollte er sich nochmal überlegen, wie wenig er summa summarum für diesen tollen Service bezahlt hat. Insgesamt kann man zusammenfassen, dass man dort einen tollen Aufenthalt erleben wird, der einem wirklich keine Wünsche offen lassen wird. Das Personal ist reizend, die Anlage schön und gepflegt und die Verköstigung auf höchstem Niveau, vor allem, wenn man bedenkt, dass es sich um ein AI-Hotel handelt. Es lohnt sich auf alle Fälle, den Aufpreis für die Royal Suites zu zahlen. Muchas Gracias für die tolle Zeit!

Reading about this hotel, my husband & I expected fabulous surroundings, service, shopping, etc. Shopping is very limited & nothing spectacular at all. The surroundings, landscape, room, pools, etc. were, at best, ok. Pools needed cleaning, room was ok but not particularly clean, make up mirror was cracked & dim, health/beauty products were terrible. The hotel tells you that as a "Royal" guest you are "special"... not our experience. They give you a "pillow" menu (choose your pillow) which we filled out. Never received new pillow. Our pillows were terribly hard. We made a couple requests for information from staff and were told they would call our room in response, but they did not. We asked for a dinner reservation at one of the restaurants & we were told it had been confirmed & the time, but when we arrived at the restaurant we were not on the list. This was after our hotel attendant told us she had spoken to the manager of the restaurant. As a Royal guest you have a "private" beach. 2 days at that "private" beach, there were no available towels for the guests. We asked for them to call to get towels (you can't just get them easily, this beach is a golf cart ride away, not close to Royal guest rooms) & those towels never came. Earlier this year my husband & I were guests of another resort & treated like royalty. The staff at The Royal Suites-Yucatan were cordial, but not overly friendly. I would not return to The Royal Suites-Yucatan.

My husband and I traveled on 9/19-9/26 and had an amazing time!!! We were a little nervous about the place because of the comments. The Royal Suites Yucatan by Palladium treated us like ROYALTY. We had top shelf liquor at the Royal section and in our room, we had no children in our area, we got rides to and from places in the resort, we had a restaurant just for Royal people where we ate lobster every night with our meal if we chose, we made reservations to the restaurants all at once time instead of waiting. We would definitely go back and also recommend this resort to many people.

1 complexe de 5 hôtels avec de grandes piscines paysagères, pas moins de 10 restaurants, un complexe sportif varié, 1 centre spa et une grande plage de sable blanc. le plus du Royal Suites: 1 restaurant et 1 piscine réservés, l'accès à une partie de la plage, des voiturettes à notre disposition et la possibilité de réserver les restaurants à la carte ainsi que le jacuzzi sur le balcon, 1 vrai goût du luxe au paradis!