Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
85% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

A little mis-representation

Posted Oct 26, 2014
Pros: The comfortable beds by the pool.
Cons: A lot... as stated above.
Location: Not that much for our interest to do. We did peddle boat.
Reading about this hotel, my husband & I expected fabulous surroundings, service, shopping, etc. Shopping is very limited & nothing spectacular at all. The surroundings, landscape, room, pools, etc. were, at best, ok. Pools needed cleaning, room was ok but not particularly clean, make up mirror was cracked & dim, health/beauty products were terrible. The hotel tells you that as a "Royal" guest you are "special"... not our experience. They give you a "pillow" menu (choose your pillow) which we filled out. Never received new pillow. Our pillows were terribly hard. We made a couple requests for information from staff and were told they would call our room in response, but they did not. We asked for a dinner reservation at one of the restaurants & we were told it had been confirmed & the time, but when we arrived at the restaurant we were not on the list. This was after our hotel attendant told us she had spoken to the manager of the restaurant. As a Royal guest you have a "private" beach. 2 days at that "private" beach, there were no available towels for the guests. We asked for them to call to get towels (you can't just get them easily, this beach is a golf cart ride away, not close to Royal guest rooms) & those towels never came. Earlier this year my husband & I were guests of another resort & treated like royalty. The staff at The Royal Suites-Yucatan were cordial, but not overly friendly. I would not return to The Royal Suites-Yucatan.
5 out of 5
for Everyone
by A verified travelerfrom Florida


Posted Oct 14, 2014
Pros: The way the treated s.
Cons: The only thing we didn't like was the Travel Club. They didn't want to accept the fact we didn't want to purchase a travel plan.
Location: It's is a little far from the airport but well worth it.
My husband and I traveled on 9/19-9/26 and had an amazing time!!! We were a little nervous about the place because of the comments. The Royal Suites Yucatan by Palladium treated us like ROYALTY. We had top shelf liquor at the Royal section and in our room, we had no children in our area, we got rides to and from places in the resort, we had a restaurant just for Royal people where we ate lobster every night with our meal if we chose, we made reservations to the restaurants all at once time instead of waiting. We would definitely go back and also recommend this resort to many people.
5 out of 5
for Everyone
by A verified travelerfrom New York

Fantastic Hotel and Beautiful beach!!

Posted Jul 19, 2014
Pros: Beach, facilities, adult pool at the Royal Suites.
Cons: No, everything was perfect.
Location: Rivera Maya is full of great activities including Tulum Mayan Ruins, Xel-ha, akumal, rio sercreto, etc
This our (my wife and I) 3rd time staying at the Grand Pallidum and it keeps getting better every time. We absolutely love the hotel facilities, the beautiful beach and the great staff. We highly recommend it for the entire family.
5 out of 5
for Everyone
by A verified traveler

Top notch

Posted Jul 18, 2014
Great food, great staff, very clean rooms, well maintained grounds, beautiful scenery
5 out of 5
by Marisafrom San Diego, CA


Posted May 28, 2014 on Hotels.com
I think I found the gem of all gems with this hotel. Having never traveled to the Yucatan before, I was not sure what to expect. This is about an hour's taxi ride from the Cancun airport and well worth the time. It is away from the tourist traps and closer to the real heart of the Yucatan with LOTS of adventurous stuff to do. This property is HUGE, which is a pro, because it never felt crowded at the resort. In staying at this hotel vs. the others on the property we had unlimited access to every beach, bar, restaurant, pool, activity, 24 hour room service, endless mini bar refills,a personal tram to drive us around, and it was all included! You feel like royalty and everyone is so nice and knows English. This property is where the jungle meets the beach. Truly unforgettable and recommend highly staying here, very happy customer!
5 out of 5
for Everyone
by A verified traveler


Posted May 13, 2014
Pros: courteous staff, beautiful grounds
Cons: buffet dinners could be better
Can't wait to go back! Very relaxing and a true vacation. Didn't get to use all the amenitiees.
5 out of 5
for Everyone
by Kevinfrom Los Angeles

Enjoyed Our Stay

Posted Apr 26, 2014
Pros: Night shows, Golf Cart, El Jardin Restaurant
Location: Visited 5th Ave. at Playa del Carmen for shopping
Excellent customer service, enjoyed their night time show twice every night. a lot of food options to choose. El Jardin for Royal Suites is fantastic.
5 out of 5
for Everyone
by Christinefrom Canada

Relaxing Vacation or Not

Posted Apr 2, 2014
Pros: The facilities and pools were clean, the food fantastic, the entertainment great, maintenance of the property is ongoing, and the staff are friendly.
Cons: Some buffet areas do have waiting lines for seating during peak hours. If possible it is wise to plan around this.
Location: Plenty of tours to Mayan ruins, shopping, Spanish towns, local Islands and water parks for diving and snorkeling, and floating down streams on tubes.
First trip to Mexico. Coming from airport a bit disconcerting as I was unaware of all the police checks with police carrying machine guns. Security is of high importance to this area and to the hotels. i stayed at the Royal Suites Palladium which exceeded my expectations. The hotel is designed for you to have either a relaxing vacation or one full of activities. For those adults who want the quiet relaxing time then that can be achieved in the adults only areas, the spa, the adults beach and many more areas. If you are looking for an active vacation then the many sporting facilities and planned activities are for you. Plenty of people to help you plan tours and hire cars if you require them. Most Staff have good understanding of english. Just to let you know prices for tours, gifts and extra activities in spa etc., at this hotel are quoted in US currency so exchange rates do make a difference to prices. Make restaurant reservations for night time as soon as you can to avoid lineups. There are a variety of restaurants from Asian to Mexican that can be accessed instead of buffet at night. The Palladium is a environmentally friendly hotel group and do their best to encourage guests to assist with this. Great time to be had here!
5 out of 5
for Couples
by Maggiefrom Pennsylvania

Awesome Secluded Resort

Posted Mar 20, 2014
Pros: Everything was really excellent
Cons: Offer some better wine as part of the all-inclusive. Bottle wine available for a charge, but more house selections would be appropriate for dining
Location: Side trip by cab to Playa del Carmen for shopping is worth the 20 minute cab ride. Otherwise the hotel amenities provide no reason to leave property.
This resort is very large when you take into account the other 4 Palladium hotels on the property. The Royal Suites are however tucked away in their own little corner that gives them a very high end and exclusive feel while still having all the convenience and diversity of the restaurants and activities at the other 4 hotels. If you really want a "tropical" vacation outside the commercial hotel zone, this is your spot. The preserved landscaping of the jungle, canals, natural wetlands are beautifully incorporated into the convenience of 4-5 star excellence with paver cart and pathways to just about everywhere and planked wooden bridges with thatched roofs that led through natural wetlands.......Really pretty and very tropical . Our room was immaculately clean, updated and very relaxing. The HUGE outdoor tub was so peaceful, and seeing and hearing the bird wildlife while in it was extra enjoyable. Was pleasantly surprised at the bugs/mosquitos being at very, very low miniumum (we were there in mid-march). Food was actually quite good for an all inclusive. I'd put it at a 7-7.5 out of ten (but we do tend to have gourmet taste when it comes to dining out). My husband and I were in complete agreement to try to go back again same time next year and to stay a little longer than our five night stay this time around.
5 out of 5
for Couples
by Lisafrom NH

Great resort

Posted Feb 17, 2014
Pros: friend, and visited 1st in may 2013
The resort was beautiful. This was our 2nd visit to Royal, and we had an excellent time. The staff was very friendly and helpful. All of the drivers, were always there with a smile. Fernanda at the beach bar is a pleasure. She is always smiling no matter how busy she gets... We did ask to move to a different room, with a better view and after 2 days we were moved to a garden view which was wonderful. Can't wait to go back in the fall....