“It’s really bad experience! The elevator was failed and I need take a large and heavy bag going down to 1st floor,I never want have this hotel again .”
“Payton was nice and so was the rest of the gentleman that worked at the Lobby but, they provide you with toilet paper initially and then if you need more, you’re out of luck. I went to ask for it around 7pm and the guy at the lobby told me they don’t have a key and there was really nothing he could do. Then in the AM, I went to the lobby again to ask and they guy took my room number down but no one ever came. Needless to say, I had to go and buy. There was also roaches in the room which throw……
“I booked and paid in full for Aug 11-12. My flight was delayed so I called the hotel multiple times to let them know I’d be checking in late. No one answered.
I arrived at 4:30am on Aug 12. The staff were extremely rude and unprofessional. Despite having a paid reservation, they refused to let me check in and were not helpful at all.
For a hotel to take full payment in advance and then not honor the booking or even answer the phone is unacceptable. I would not recommend this hotel.”