“My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was……
“Our stay was bad. The room did not have hand towels, shampoo or body cream. The air conditioner did not work and had to be fixed. We left for a couple of hours and someone came in and took our coffee maker. It took 15 months nites for the water to get hot for a shower. Carpeting looked dirty and had a big ripple in it. It was hard to find the registration desk and there were no luggage racks to bring your stuff to your room. The worst part was 2 out of 3 elevators were not functioning and the……