Amherst Castle Hotels

"Check in Stall at Desk was very friendly & accommodating. Especially a staff member named Mike. He allowed me early access & upgraded my room type at no charge. Great gentleman and very friendly. Door men/Porter staff extremely helpful. Allowed me store my personal effects at no charge prior to check in."

"Poor customer service. And worse management. "

"The hotel is changing hands and there are some improvements needed but they are working on them. My only complaint the phone number listed is not a direct line to hotel and they advertise contential breakfast but its a pay for breakfast"

"Not informative in website about booking policy. Very hard to accommodate with. "

"This was a great hotel. I know it was off-season, but the staff was awesome. The rooms were clean. Like this hotel very much."

"Clean room"

"Every single explote just Wounderful "

"Yes needs were met "

"My Expedia reservation guaranteed me an accessible room with a roll-in shower. I travel with my 18 year old grandson who has muscular dystrophy. I bring a customized shower chair that supports his flaccid muscles.So whenever we travel a roll in shower is a necessity. I even called the hotel several days in advance of our arrival and they assured me that my reservation was for an accessible room with a roll in shower. They even sent an email that said my request was guaranteed. However when we arrived the front desk person said that all that was available was a room with an accessible bathtub. The clerk really wasn’t concerned with our safety. My grandson doesn’t have the muscle tone to allow him to sit up without support. Which is why we had the special shower chair made for him. The clerk acted very unprofessional, telling us that we didn’t have choice, that the roll in shower rooms were all occupied. Basically the check in staff had given our room to someone else. We were in town for the NCAA Tournament and really couldn’t go anywhere else because the town was booked. Needless to say our check in experience was not a good one. I got very angry and loud with the check in person to no avail. We had to stay in the room that was available for the first night. Then the next day the day manager was able to get us a room with a roll in shower. "