Tonawanda Castle Hotels

"I wish it had a tub."

"convenient to airport, dining options at the motel"

"Clean and friendly staff"

"Hotel is pretty rundown. I feel like whoever did their floors did a terrible job… The floors look dirty no matter what. But, they also were literally dirty and had a lot of debris/splashes, etc. both in the lobby and in the hallways. The room itself, the floor was fairly clean but still looked dirty, a lot of stains, and very cheap material for the flooring. Immediately when I arrived , I checked the mattress for bugs, no bedbugs thank God. But mattress was old, tattered, and had a lot of stains on it. Cracks in the walls, rust dust and generally worn down fixtures in bathroom, and main area of room,all throughout. Staff was very rude when I checked in, older woman snapped at me and wanted to argue about the difference between Hotels.com versus Expedia. Seemed very irritated that my reservation was booked through a service. They charge you for parking, immediately. When I checked out the person tried to charge me again even though I was made to pay at check-in. Both times, the front desk staff was dismissive, impatient, condescending. I could smell cigarettes and weed in the stairwell Friday night when I got in. The breakfast was pretty average for a hotel… The breakfast server stood and stared at people while they were making their plates, uncomfortable. I will not stay here again."

"Parking is ample but very dark. Almost no lights, which made it feel very sketchy. As you open the door, there is a distinctive smell, and the hallway reeks cigarette smell. Because there is a bit of a gap with the door, you can smell the cigarette smell when you are going to sleep. I also found spiders in my room. As one can tell, I did not have a great experience in this hotel."

"Once I got there the lady and gentleman was so kind and pleasant made me fell welcome. "

"N/a"

"Yes"

"Good selection on breakfast Quiet place Comfort room"