Find Hotels with a Pool in Carterville, IL

"The room was clean and the bed was comfortable, no complaints! By the time I got to breakfast at 8 am the garbage was overflowing and it was messy. I assume they didn't have staff overseeing it. I can't comment on breakfast as I only had coffee & yogurt but it was only typical. I wouldn't stay here again based on 2 things. The overall condition and the front desk staff person. The condition in general was a little sub par. The grounds outside looked like overgrown weeds. The wood furniture in the room was fairly beat up. The blackout curtain had several small holes. There was quite a bit of mold at the bottom of the glass shower door. Importantly, the outside door on our side of the bldg that should've remained locked, was not. It looked broken. The person that checked me in never made eye contact let alone gave a smile after I interrupted her from her laptop. Never told me about any of the amenities or wifi (password). Simply perfunctory and nothing more. After finding out that one of our key cards didn't work we went back to the desk and stood in front of her while she was looking at her phone. After waiting a several moments I finally, quietly, said "excuse me" before she responded. The stay was ok but there are so many comparatively priced hotels in the area I plan to try a different one next time."

"Stayed in 209, did not very much water pressure. Other than that was fine."

"Breakfast was great. Staff were very helpful. Beds and AC were less than expected."

"Nice place to stay, clean and well kept. Good fresh breakfast offerings, and clean tables. Busy with a large group, so check-in took longer but that was understandable. "

"It was good "

"check in was awful arrived at 7 pm didnt get room until 830 pm"

"Beautiful, spacious, clean, elegant, welcoming and modern. Seriously nothing bad to say about this place!"

"Everyone we met was very kind & courteous. They all were happy to be there. Would definitely recommend the stay!"

"Holiday Inn cancelled my reservation with no communication which I made a month prior. They cancelled on reservation day. Extremely poor response from the hotel management. They wasn’t able to handle the situation. Telling conflicting stories. Manager was missing throughout my 2 nights stay. There was no attempt to correct it. I felt I was left at the mercy their management. The hotel was under construction, breakfast had limited items, pan cake machine didn’t work. I usually do not do reviews but this is the first time I have to deal with such unprofessional management. I went to the front desk atleast 4 times. Complained about the experience all the time but no correction was made."