2/10 Terrible
jessica
Traveled with partner
Jul 15, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, we were told we were going to have to take care of our own trash, there was no housekeeping for our short of a period of stay, and we needed to "exchange" our towels for new ones each day. My partner had asked for a restroom, as we had a long journey and he couldn't wait for the check in to be complete. He was told there were no public restrooms, and was told he needed to wait to get into the room. We then got into the non-smoking room that reeked of cigarettes. We determined at that point, we couldn't stay in that hotel. My partner used the restroom, washed his hands with the soap provided, and we left the room. We got downstairs to meet the same guy who check us in and explained that due to the smell of cigarettes, netiher of us could stay in that room. He almost argued with me, but did say he would respect my opinion, and went to check the room. He came down with the soap in his hand and said "this counts as use of the room", but he did give us a full refund. After promptly leaving, we noticed many people outside the hotel smoking right next to entryways and windows. Neither me nor my partner felt safe enough to stay on that side of town and wound up spending the same amount of money at a much nicer hotel, downtown.
jessica
Stayed 2 nights in Jul 2024