Ratings based on 1,148 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Morrison, Il

Nice Hotel in safe area

Posted Dec 5, 2016
Pros: It was very quiet and comfortable. Plenty of room for all of us to move around!
Cons: The bathroom was really cold, even with the heat turned all the way up overnight.
Location: The location was great! I felt very safe. It was also close to restaurants and shopping.
My family and I really enjoyed staying at this hotel. The staff was beyond friendly and helpful. The rooms were very clean and cozy. I would recommend this hotel to anybody! One of the best continental breakfasts I've ever had. We will definitely be staying here the next time we are in town!
Comment from Hotel Management
Dec 6, 2016 by Kevin W. GEM, Hotel Management
Dear Hannah, Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed your time with us. We look forward to assisting you again the next time your travels bring you back. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler from US

Great Staff

Posted Dec 1, 2016
Pros: Kind staff / Great location / Clean Room
Cons: The water in swimming pool needs to be some colder. As it was too warm, it was not so clean.
Location: Location is perfect. Outlet is very close, many asian restaurant nearby, very convinient for going to downtown.
At first, while I had check in, the clerk on the desk was very kindly smiling and showing her best favor to my childrens. Our family could start the trip with very happy mode. Furthermore, I needed hot water at late night. There was a guy who was preparing some other works, but he kindly help me to get water with openning the kitchen(even though there was hot water in the lobby, he tried to let me have hotter water). Lastly, the staff to help breakfast, she smiled all the time and had happy expression to every travelors.
Comment from Hotel Management
Dec 3, 2016 by Kevin W. GEM, Hotel Management
Dear John, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your visit. Our team works hard to make each guest's stay as comfortable as possible. We hope to get the chance to assist you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager
4 out of 5
by A verified traveler from Oregon

God hotel

Posted Nov 28, 2016
Pros: Location, amenities, excellent breakfast included, free parking, comfortable beds, clean.
Cons: quieter rooms
Could be a little quieter, but otherwise, everything was great.
Comment from Hotel Management
Nov 29, 2016 by Kevin W., GEM, Hotel Management
Dear M, Thank you for taking the time to share your experience with us. We're glad to see that you enjoyed your visit. Our priority for your next visit will be to place you in a quieter suite. Thank you again. Sincerely, Kevin W., Guest Experience Manager
4 out of 5
by A verified traveler

Good location

Posted Nov 22, 2016
Pros: Price was good, food was good.
Location: Not much close by.
Good access to Airport and Blue Line. Good food close by. Good eats in the morning.
Comment from Hotel Management
Nov 23, 2016 by Kevin W. GEM, Hotel Management
Thank you so much for taking the time to provide us with a review. We're happy to see that you enjoyed your visit. We hope you think of us the next time your travels bring you back to the Chicago area. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler from NC

Clean and Helpful!

Posted Nov 1, 2016
Pros: Everything.
Cons: Increase the shuttle range for local runs (currently it is 2 miles), and have lower cost menu items at Outback Steakhouse.
Location: Convenient to O'Hare and a CTA station. The trains/buses will take you just about anywhere in Chicago for shopping and attractions.
Everyone was friendly and helpful, from the shuttle drivers (thanks, Kimball!), to the front desk (Bobby, to name just one), to housekeeping. The room was incredibly clean, everything worked, bed was comfortable, and it had a nice clean (not bleach) smell overall. The wifi and the breakfast were both good, and free, and the 24/7 coffee was strong and delicious. No complaints! We will definitely stay here again.
Comment from Hotel Management
Nov 4, 2016 by Kevin W. GEM, Hotel Management
Dear fuzzi, Thank you so much for taking the time to share your experience with us. Both Kimble and Bobby are awesome assets to our team and we are proud of the work they did to assist you. We're also glad to hear that you enjoyed your visit. We will pass along your shuttle distance to our management team for evaluation. Thank you again for your time and we hope to get the chance to assist you again. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler from US

Great Stay!

Posted Nov 1, 2016
Pros: Every single employee was friendly and very kind. This meant an awful lot after a very long series of travel days. The room was clean and very comfortable. Would stay here again in a heartbeat.
Cons: I really don't have much to say here. As I said above, my stay went very well.
Location: The location was convenient to my conference location. Sadly, that left little time to enjoy Chicago itself. That's for the next trip!
Comment from Hotel Management
Nov 3, 2016 by Kevin W. GEM, Hotel Management
Dear Rebecca, Thank you so much for the wonderful review! We are so happy to hear that you enjoyed your visit. Our team works hard to assist each guest with the best service possible. We look forward to seeing you again soon! Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler from Noblesville, IN

Fantastic!!

Posted Oct 20, 2016
Pros: I loved the fact that there was restaurant connected to the hotel because we were starving when we arrived. Not that far away from the city.
Cons: The only thing I didn't like was our room was next to the train tracks so we could hear it when it passed and the beds were a little hard.
Room was clean and quaint. Real spacious. The service was wonderful and helpful.
Comment from Hotel Management
Oct 22, 2016 by Kevin W. GEM, Hotel Management
Dear Marilyn, Thank you so much for the wonderful review! We're thrilled to hear of the great visit you had with us. We're glad to hear that you enjoyed your suite. We will work to set you up in a better located suite away from the noise for your next trip back. Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler from US

Posted Oct 20, 2016
The hotel and rooms are clean and well maintained. The only downside is you can always here the transportation noises like airplanes and trains. Overall, we still like staying in this hotel
Comment from Hotel Management
Oct 22, 2016 by Kevin W. GEM, Hotel Management
Dear Arnold, Thank you so much for taking the time to share your thoughts of us. We're glad to see that your suite was up to your, and our, standards. Come back soon! Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler from US

Great stay.. close to the airport!!

Posted Oct 18, 2016
Staff was supet friendly.... loved the pool... it was well worth the money... only thing was the hot breakfast... didn't care much for the potatoes or eggs...but everything else was good... need pancakes or a waffle maker... then would be perfect...
Comment from Hotel Management
Oct 19, 2016 by Kevin W. GEM, Hotel Management
Dear Victoria, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your visit. We do have a waffle maker but only on the weekends. You'll have to come back on a weekend to try it out! Thank you again for your time and we hope to see you again soon! Sincerely, Kevin W., Guest Experience Manager
5 out of 5
by A verified traveler

Great stay

Posted Oct 17, 2016
Pros: Staff and room cleanliness.
Cons: Outside noise.
Location: MB Financial Plaza is nearby with things to do and places to eat.
Hotel staff was very friendly and helpful. I arrived early but was accommodated into a room. They were very helpful giving directions on where to go. The room was clean and the beds were comfortable. I would definitely Italy stay there again.
Comment from Hotel Management
Oct 18, 2016 by Kevin W. GEM, Hotel Management
Thank you for taking the time to review us. We're happy to see that you enjoyed your visit to our hotel. Our team works hard to make each guest's visit as comfortable as possible. Thank you again for your time and we look forward to assisting you again the next time your travels bring you back our way. Sincerely, Kevin W., Guest Experience Manager