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“Clean and tidy overall. Staff are attentive and professional. However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel.”

“I wish I have chance to visit the hotel but I didn't due to booking mistake. The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.”

“I would prefer it hotter but it was warm enough. Food was delicious, very good quality, staff extremely helpful and friendly, spa is beautiful with wide range of facilities. ”

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“Excelled as always. Everything about Crabwall Manor is the best. Fantastic grounds, stunning rooms and attentive staff from the reception to the bar staff to housekeeping. Warm welcome on checking in at reception, passed the keys to room 47 and although it doesn’t really have a ‘view’ the enclosed courtyard was nicely presented. The room was vast with enough space to provide the 2 high back chairs without feeling crowded. Bathroom was huge……(only wish was it had a freestanding bath!!!!) and……

“Spotless clean room very polite staff drinks not over priced Only fault is the doors to rooms get slammed shut very loud not the hotels problem tho guest need to be a little bit more careful and think of others”

“Excellent breakfast! Plenty of choice.”

“We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to……