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“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……

“They were very fast and personable. Everything was easy, including the parking”

“The receptionist with long hair doesn't smile,when the door opens. TV still on we thought someone in the room,There is a garbage under the table in the room, and there are two red dirty things on the carpet too ,a long hair on the blanket ，I originally wanted to change rooms, but the front desk said there was no one to work or tidy up during the holidays when we checked in ，Not a very good experience”

“We stayed one night for the Savannah Banana's baseball game. Very nice hotel. Definitely stay again when we are in Cincinnati.”

“Perfect hotel to stay at for concerts”

“convenient to the Arnoff Center, Fountain Square and great restaurants”

“Our room and our friends room had a weird bathroom/sewage smell to it for the entirety of our stay. It seemed to be worse at evening time when we got back to our room from being gone all day.”

“Room was so cleaned and comfortable. It was just one night.”

“I had a wonderful time with the experience”

“Let me start with the GOOD!! First, the location was fantastic! It was just a couple minutes' walk from everywhere we wanted to visit this trip. The price was wonderful compared to others in area. Lastly...the staff was very good with a few being absolutely exceptional. Those would be Jonathan, who was working the check in area when we arrived! Very welcoming, communicative, friendly, and helpful!! The other two exceptional employees we encountered were John and Toiya who worked in the……

“Check in was supposed to be after three PM, but we didn’t get a room until four thirty PM. The rooms appeared to be pre assigned. Someone one we know got a room immediately after they got a room that had not been cleaned. So there was available cleaned rooms, but the staff made us wait. Liked proximity to the Great American ball park.”

“Friendly staff. The room was really nice and the amenities/toiletries were great/elevated. Bed was comfortable. Hotel is in a great location and had a nice view of campus from big window. Noticed some less common areas that hadn’t really been dusted in a while (ie ontop of waterfall shower head/ontop of picture frames).”

“员工服务非常周到！”