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“Loved the welcoming atmosphere, beautiful hotel, clean waterpark, location , and kind staff. Only issue i encountered was housekeeping, I was not informed we had to request housekeeping and when you do, must tell them what to clean. I called and informed them to make beds, sweep floors, and replace towels: we get back from Cedar Point and all the dirty towels are still on bathroom floor. Please update housekeeping guidelines.”

“We had such a great time. The room was nice and comfy and the amenities were fabulous. Definitely will come back. Kids said best vacation ever!”

“The staff was friendly and the service was great, rooms are small and bathroom small. No breakfast available, great place if you have kids.”

“公共空間的空氣品質不好，臭臭的！”

“Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy.”

“Check in was easy. But upon check in we were notified that the pool was down for maintenance and that the advertised breakfast included was not available for over a year. I complained at check that I those amenties should have been notified and updated in their advertising and that would have caused me not to book the hotel if they were known. The management of the hotel said they have told Expedia for several months and Expedia has not changed it. If we wish any compensation if must be though……

“Beautiful location and grounds. The pool was definitely a favorite.”

“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……

“Clean rooms and all the staff was very helpful and security was nice too”

“Great location, friendly staff, very clean”

“The property was immaculate, staff was tremendous, not only a free breakfast but free dinner as well. Very centrally located walking distance to many things, (we went to Rock n Roll hall of fame and Guardians game.). My next trip to Cleveland this will definitely be my first choice.”

“We enjoyed the wonderful customer service and the complimentary breakfast!”

“Jordan is incredible!! Best customer service on the island!!”

“非常好，住宿很愉快”