Find hotels in Dove Valley Ranch, Phoenix

"The shower would not drain and the water leaked under the flooring and the entire room was a floating floor. The main room door was not even to ground and the locks were not tightly installed."

"Staff was unprofessional. We had to wait 45 minutes to check in and the only response was " Well you have a room with a balcony so it rakes longer to clean. Nothing else was done until we complained again to another manager. We also asked for our room to be cleaned and 3 hours later it still wasnt clean. Do not stay here"

"There was not a kitchen, only a mini fridge. It ended up freezing our food we brought, so it wasn't very helpful. "

"Area was very dirty a lot of suspicious activities and rooms where in a bad condition "

"Everything was old. Not much in the way of amenities. No frills but clean and relatively quiet. "

"Don't know..wasn't at pool"

"I would not recommend staying at this property. It is apparent the rooms need to be upgraded. Website states room has utensils, cooking and dinnerware. It did not. Further only 1 towel per bathroom was provided. No trashcans in bathroom. The tubs appear to need refinishing. TVs did not work. When I spoke to manager I was told the dishes were on order but they did not know when they would arrive. The towels were being washed and she would said maintenance to check tvs.maintenance never came that day. Next day I went to talk to manager again told her we never got the items I requested nor did maintenance arrive. Maintenance person did come.AC filter was so dirty and wrong size which is why it was most likely not working. He brought a trash can, broom and filter. He did replace filter, fixed tv. Ceiling fan was so full of dirt couldn’t even use as most likely all that dirt would go into air.the switch for the fan was missing only had the plastic screw part which most likely would need pliers to grab to turn it on. Did not get cookware or dinnerware utensils. I had to go to Walmart and buy items so I could use the stove to cook. No paper towels provided either in kitchen. The door lock is so old and the door did not shut tightly it’s obvious the door had been repaired as they used a metal plate by lock to try and get it tight however it did not. I told mgr my reservation had been made a 9 days in advance they had plenty of time to ensure the room was adequately prepared. "

"The area was sketchy and hotel was run down. The wasn’t clean and no amenities to speak of. Cheap price but obviously you get what you pay for. "

"I enjoyed my stay. Everything was immaculate and the staff was amazing. Thanks again!"