“To begin with, when we arrived, the person who assisted us did not give us a proper welcome or make us feel welcomed at the hotel. She did not provide us with any recommendations whatsoever, nor did she even show us where our room was located.
We saw how the guests who were assisted before us were given information about the hotel, including when the happy hours were, where the pool was located, and a number of other details and amenities. None of that information was explained to us.
In……